• Manage all surrenders and intakes• Coordinate with other rescues regarding transfers and care• Manage all veterinary care for cats including medications• Train new or current employees regarding customer service and proper cat care• Maintain Squarespace website• Collaborate with leadership team to create all adoption and fundraising events, as well as attend

• Manage all adoption cats including daily care and medical needs• Communicate quickly and effectively with staff, other rescues, vets and potential adopters• Interview potential adopters and fosters candidates • Assist with paperwork and filing• Maintain multiple spreadsheets• Update all platforms where cats are listed for adoption

• CRM & Accounting Database management• Client account data management for thousands of clients, personally handled 300+.• Process, fill, and reconcile client orders• Collaborate with leadership to determine sales specials, new products, product improvement as well as internal processes and procedures. • Train new and current employees on process, procedures, and product knowledge • Social media page management including Facebook, Twitter, & Instagram • Oversee hardware, software, and office supply orders • Book travel and accommodations for trade shows • Schedule and book trade show events

• Accounting Database management• Client account management• Assemble and ship out Display Kits for new customers with correct materials• Train new or current employees regarding customer service and product knowledge • Manage and purchase all office supplies• Coordinate repairs for printer and mail machine• Coordinate all travel accommodations for everyone attending the trade show• Attend trade show and assist at booth• Assist with stock inventory management

• Answer a high volume of calls• Assist customer or consumer with any pet tag related issue• Reply to clients and consumers inquires via email and phone in a timely manner• Document all pet tags returned by the post office and contact client or consumer• Investigate all tag correction forms submitted online and issue corrections when validated• Connect with clients regarding incorrect orders submitted via fax

• Coordinated and managed worldwide telephone and web conferences using a proprietary, pc-based platform• Coordinated and directed PGI staff and client staff before, during, and after each conference• Problem solved conferencing and web issues for client• Directed peers on operating procedures and task execution in client services and document issues, problems, or client concerns• Managed schedules, appointment allotments, and workforce and train/mentor new employees• Display flexibility and professionalism at all times• Complex schedule management• Notified management and operators of updates to the main schedule and personnel schedules• Participated in researching to improve customer service procedures• Received a number of awards for attendance and being error free