Sarah Abbott

Sarah Abbott Email and Phone Number

Customer Experience and Service Designer @ Data#3
toowong, queensland, australia
Sarah Abbott's Location
Greater Melbourne Area, Australia
Sarah Abbott's Contact Details

Sarah Abbott personal email

About Sarah Abbott

I am a senior Customer Experience Consultant and Experience Designer. I've been helping organisations improve the way they interact with their customers for nearly 20 years, using both my analytical skills and my understanding of how people tick. I am recognised by my peers for my willingness to challenge received wisdom.As a proven CX and Experience Design consultant, I have provided expertise to a wide range of organisations in the banking and insurance, utilities, telecoms, government and not-for-profit sectors.My latest interest is behavioural economics, the study of human irrationality, and how concepts like choice architecture and nudging can be used to improve customer experience.

Sarah Abbott's Current Company Details
Data#3

Data#3

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Customer Experience and Service Designer
toowong, queensland, australia
Website:
data3.com.au
Employees:
933
Sarah Abbott Work Experience Details
  • Data#3
    Lead Experience Designer
    Data#3 Oct 2022 - Present
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  • Frog
    Lead Experience Designer
    Frog Jul 2021 - Oct 2022
    Melbourne, Victoria, Australia
    Frog - Part of Capgemini Invent
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  • Rxp Services
    Lead Experience Designer - Human Centred Design
    Rxp Services Aug 2017 - Jul 2021
    Melbourne, Australia
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  • Exceed Global
    Senior Consultant
    Exceed Global Nov 2012 - Aug 2017
    Melbourne, Australia
    Sarah is a senior consultant who has helped businesses across a range of industries by developing customer experience and channel strategies; identifying pain points and their root causes; and recommending process and technology improvements to optimise customer experience and operational efficiency.Sarah has extensive expertise in customer contact channels; ease of use for customers and staff; and business process improvement. She determines what the business requires and recommends solutions that add value to and reduce pressure on the business.Sarah has a background in IT business analysis focusing on software development and contact centres.
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  • Black, White & Rouge
    Owner
    Black, White & Rouge Oct 2009 - Jan 2013
    A gifts and homewares shop in beautiful Daylesford, Victoria.
  • Byte It
    Business Analyst
    Byte It Aug 2011 - Dec 2011
    Engaged by Byte IT to analyse and document requirements for a contact centre platform implementation at a well-known electricity retailer. The solution included inbound contact (IVR and email), agent desktop, call recording, outbound dialler, workforce management, and IVR self-service components.
  • Daylesford Makers Market
    Member Of Organising Team (Volunteer)
    Daylesford Makers Market Jun 2010 - Dec 2011
    Bookings coordinator and stallholder support.
  • Engage Viidacom
    Business Analyst
    Engage Viidacom Jun 2011 - Jul 2011
    Melbourne, Australia
    Engaged as a business analyst for a short-term contract.
  • Dimension Data
    Team Leader – Cis Design
    Dimension Data 2007 - 2008
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  • Dimension Data Australia P/L
    Senior Business Analyst
    Dimension Data Australia P/L 2001 - 2007
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  • Standards Australia
    Committee Member (It-022)
    Standards Australia 2002 - 2008
    Served as a committee member for development of Australian Standards for IVR speech and DTMF user interfaces (IT-022), contributing to standards AS/NZS 4263:2003 (Interactive voice response systems - User-interface - Dual tone multi frequency (DTMF) signalling) and AS 5061-2008 (Interactive voice response systems user interface - Speech recognition).
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Sarah Abbott Skills

Analysis Technical Documentation Customer Satisfaction Business Analysis Team Leadership Ivr Project Planning Vendor Management Requirements Analysis Requirements Gathering Software Documentation Stakeholder Management Project Delivery Contact Centers Integration Business Process Improvement Leadership Pmo Sdlc Business Process Solution Architecture It Strategy Outsourcing Governance Management Customer Experience Consulting Experience Design Collaborative Problem Solving Business Insights Software Development Life Cycle Project Management Office Data Center Research Relationship Building Facilitation Service Design User Interface Design Functional Design Digital Services Business Transformation Contact Channels Customer Self Service Self Service Solutions Employee Experience Cross Functional Collaborations Human Centred Design Customer Journeys Customer Experience Design User Journeys

Sarah Abbott Education Details

Frequently Asked Questions about Sarah Abbott

What company does Sarah Abbott work for?

Sarah Abbott works for Data#3

What is Sarah Abbott's role at the current company?

Sarah Abbott's current role is Customer Experience and Service Designer.

What is Sarah Abbott's email address?

Sarah Abbott's email address is sa****@****ail.com

What schools did Sarah Abbott attend?

Sarah Abbott attended Echos - Innovation Lab, University Of Melbourne, Deakin University, University Of Melbourne.

What skills is Sarah Abbott known for?

Sarah Abbott has skills like Analysis, Technical Documentation, Customer Satisfaction, Business Analysis, Team Leadership, Ivr, Project Planning, Vendor Management, Requirements Analysis, Requirements Gathering, Software Documentation, Stakeholder Management.

Who are Sarah Abbott's colleagues?

Sarah Abbott's colleagues are Sonia Sabbadin, Joe L., Peter Stevens, Kellie Rose, Sath An, Tarryn Manuel, Ellie Moulavi.

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