On-site management of logistics and Public Safety at the Toronto Congress Centre, the largest venue at one of Canada’s largest fan-run Japanese culture convention in North America, during the duration of the event. Operating areas such as volunteer management, safety team and paramedic dispatch, radio monitoring, completing incident reports, answering guest inquiries, and coordinating with the Operations and Logistics teams across multiple venues.

• Responsible for managing and optimizing labour of a large team of more than 100 associates, while providing coaching and support to ensure that the best experience possible is provided in all aspects of service. Facilitate the guest experience between their dining and amusement components, keeping an open line of communication between Game Hosts and restaurant operations, and assisting operations in amusements. • Event specialist focusing on successful client relations and on-site execution. Discussing with clients their needs and communicating that to the Sales team. Careful consideration of contracts and coordination with the culinary team to ensure accurate execution. Managing and supporting staff during the event to ensure that everything meets and surpasses the client needs. • Health and Safety Lead for a large venue, overhauling previously deficient in-house procedures to be fully corporate- and government-compliant, and exceeding guidelines in several areas; bringing audit scores from mid-40% to over 97% in 6 months. Promoting a culture of safety conscious management and staff throughout the venue. • Overseeing Cash Office operations for accuracy and financial compliance, including cash handling and training of other members of management in steps and procedures, in compliance with corporate policy.

Providing excellent management capabilities to staff in an encouraging coaching environment, and ensuring that all aspects of the Guest Experience are at their best; from service, to food execution and presentation to maintaining the integrity of the restaurant. A keen attention to detail and excellent interpersonal rapport lead to a strong FOH management skillset that is a key part of the team. Personal responsibility for all large group reservations and events, as well as guest follow up. Took lead on communication with guests for event details and execution, including menu creation. Responsible for following up with guest inquiries and complaints, and assured guest satisfaction.

Reporting directly to the Festival Director, served as part of the team responsible for the generation of content ideas, designing the floor plan, creation and maintenance of the website, as well as coordinating with the Director of Programming regarding ongoing updates. During the convention, acted as part of a small team responsible for roving the show floor and assisting all teams in various functions, making sure all team leaders had what was required, and deal with issues as they came up, such as bathroom flooding, vendor and special guest registration issues, and volunteer management.

Planned and executed a $0 budget charity fundraising gala for a target of 150 guests benefiting the Children's Wish Foundation as a small team project within the Event Management Program at Algonquin College, managing to raise over $4300. Professors and select industry professionals provided limited mentoring and guidance. Selecting a theme of a 1920s Speakeasy and Dinner Club, we approached multiple businesses and individuals in town to solicit in-kind and prize donations for a silent auction, decor, AV, and confection support, talent to provide entertainment, and a venue for the evening.Was personally responsible for:- Maintaining event critical path- Creation and enforcement of team policies and procedures- Scheduling meetings and taking minutes - Sponsorship outreach- Venue relations- Floor plan design- Emcee relations, prior and during eventPlease contact me for more details on the project.

Supported the Global IT team in an administrative and minor project management role, reporting directly to the VP of IT. Scheduled and archived meetings, various adminitrative tasks, booking travel and processing expenses, responsible for local technology procurement, and oversaw the use of Canadian employee telecommunication plans. Proficient in use of the Workfront/AtTask project management system, as well as having taking additional courses in specific project management use of the system.