As Head of Talent, I was responsible for talent capability and development across the business, career support and coaching, attraction and selection of new hires, on-boarding, engaging, and retaining talent.Developing a highly capable team, by focusing on skills development, ensuring individuals had the opportunity to develop and enhance their skills. The Talent team took responsibility for training- internal and external, coaching, mentoring programme, having a platform to share knowledge and promoting a learning culture.As part of the people strategy, understanding the skills capability required to meet current and future demands of the business, then analysing current state and identifying skills gaps. This included technical and non-technical skills, soft skills and leadership skills. By understanding skills capability, the talent function supported resourcing decisions, including project allocation and movement internally and decision to source new hires. Responsible for the career support process and structure, making sure that everyone had a tailored career support, was aligned to a Career Support Manager and had the opportunity to develop and/or progress in their career. Owned the end to end candidate journey, making sure the experience for all those involved is positive and the best talent was hired. This included attracting talent, interviewing, assessment (technical and non-technical), offer management and on-boarding. Defined and documented policies and processes, including competency/skills matrix, job descriptions, promotion process, salary management, career support, learning and development. As part of the leadership team, responsible for defining and executing the strategy for my function, contributing to the wider business decisions, including; short and long term business goals, commercial decisions and budgeting.

Taking the operational lead as part of a transformation project to change, redesign and implement a new end to end recruitment process to improve quality and productivity within the Resourcing function. Changes included, the introduction of a new applicant tracking system, improved recruitment and selection process and outsourcing vetting and screening checks.Responsible for managing a team that are accountable for ensuring the clients recruitment demands are fulfilled on time with quality candidates. Coach, develop and support the management team to ensure the end to end recruitment process is managed effectively and efficiently with controls, measures and processes in place.

Overall accountability for the recruitment delivery of a master service provider contract for 2 major outsourcing providers across multiple site locations. Responsible for ensuring Delivery Managers and their teams were meeting operational targets and client service level agreements including, time to hire, fulfillment, quality of hire, compliance and attrition.Build and develop client relationships with senior key stakeholders through monthly and quarterly business reviews, sharing best practices, looking at opportunities for cost savings for the client and business growth.Review, and implement continuous improvements to the end to end recruitment process to improve the efficiency of the on-site teams.Ensure both accounts are profitable and achieving budget month on month.

Manage the day to day operation and service requirements for key client locations. Act as the interface between the client and the operation ensuring all contractual service levels are achieved. Manage an on-site team to deliver full end to end recruitment for client sites.

Managing a team of consultants specialising in temporary and permanent call and contact centre recruitment. Develop new business, build client relationships and ensure delivery of service. Manage and develop the performance of my team via reviews, appraisals, coaching and mentoring.

Managing a high street branch specialising in temporary and permanent recruitment within the commerical and industrial sector.