• Troubleshooting clinical workflows within leading EMR systems such Epic, Cerner, Meditech, Allscripts, etc.• Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.• Working directly with physicians, nurses, residents, medical students, fellows, social workers, patient finance counselors, department managers, supervisors, and nurses to address troubleshoot technical problems impacting patient care.• Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps.• Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels. Callbacks in a timely manner and escalate problems to appropriate individual/group.• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction• Routinely contribute to Clinical Knowledge Base.• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.• Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers.• Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed

Medical Expenditure Panel Survey (MEPS)Performed data entry tasks, navigated electronic case management system while on phoneIdentified correct point of contact (POC) for each doctor, hospital, or medical provider over phone Gained cooperation of POCs for study participation Communicated to medical providers the survey’s importance Sent, confirmed receipt of authorization forms to provider Conducted all data collection tasks according to approved protocols Identified, communicated barriers to achieving goals with appropriate supervisors Extracted, entered relevant information into databaseReviewed and processed high volume of records efficientlyEstablished, maintained positive working relationshipsCompleted project training, post-training assessmentsNational Oceanic and Atmospheric Administration (NOAA) Opened mailed-in surveys, assembled them into packets for digital processingScanned surveys into online databaseNational Surveys on Drug Use and Health (NSDUH) Constructed, assembled field kits for in-person interviewersNational Center for Education Statistics (NCES)Integrated Postsecondary Education Data System (IPEDS)Assisted with questions regarding data entryAssisted with system-related issuesReported/documented problemsAccurately keyed information into databaseReviewed survey data, migrated surveys from Data Collection System (DCS) intoData Center prior to listing on the College Navigator websiteFollowed up on business-based requestsMaintained timely responses to both verbal, written requestsAttend training sessions related to IPEDSMaintained quality standards for communication, data reviewThe National Longitudinal Transition Study (NLTS)Used RTI’s remote software platform to transcribe educational records into online databaseCoded courses according to catalogs, matched to online catalog’s best fit in online databaseReviewed data entry for Quality Control (QC)Setup, maintained hardware, software for remote work.Zoom, MS Office

Coordinating pickups for pharmacy and nutrition orders in-house and for FedEx delivery, transferring incoming and in-house calls, utilizing electronic medical records system (UVIS) and point-of-sale-system (Clover) to close orders and process payments, and medical records keeping.

Auditing, data entry, filing, video file conversion, using IBIS, LORIS, organizing and cleaning workspaces.

Float Pool. Hundreds of hours with all types of patients, requiring extensive to minimal levels of assistance and care, in a diverse and multicultural environment. Every shift is an adventure, in different units across the hospital and between different facilities across multiple counties!

Data entry and review for gratitude research and childhood development study.

Customer service, POS, Drive-through, Barista, Cashier, Open/Close...you name it!

An entry-level sitter position where one may dip one's toes into the waters of the medical field!