Sarah Lynch Delong Email & Phone Number

Charlotte Metro

Charlotte, North Carolina, United States

-Promoted to manage a team of 4+ customer service representatives-Maintains order management for $4M+ Shrink Packaging Customers & Distributors for the Great Lakes/Midwest region-Manage a shared team inbox that handled 67K+ emails from Q1-Q3 2023, averaging less than 50 unread emails at a time-Collaborate with sales, pricing, production control, shipping.

Charlotte, North Carolina, United States

-Promoted to manage more complex & high profile accounts-Certified Customer Service Excellence Trainer-Manage and resolve multiple simultaneous customer issues such as invoicing discrepancies, pricing issues, missing shipments-Run, analyze, action and track 5+ daily reports including, late order report, blocked order report, shipped not billed, date change.

Charlotte, North Carolina, United States

Input and process orders for 25+ distributors in the Midwest region of the Shrink division. Identify and apply special requests for customers ordersAdvise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price / SKU discrepancies)Record, take ownership and resolve Customer complaints in line.

Charlotte, North Carolina Area

As part of the Carolina Area Sales team, I:- Supported the efforts of the Charlotte Citywide Sales Executive in booking programs that have 701+ rooms on peak- Assisted in drafting contracts, addendums, proposals for groups - Created Site Alerts for groups touring and prepare a send-off gift for each client- Built opportunities in CI/TY as necessary for.

Charlotte, North Carolina Area

• Earned a score of 96.8%+ satisfaction as the Onsite Event Coordinator, up 5.8 points to all Marriott Hotels
• Earned a score of 98.4%+ satisfaction for Onsite Staff Service, up 7.8 points to all Marriott Hotels
• Initiated a ‘Thank You’ program from the banquet staff to clients after departure to drive satisfaction scores and repeat business
• Fulfill all client requests in a timely manner including, food & beverage changes, room set up and AV needs, printing, shipping/receiving, billing, and rooming list inquiries/changes
• Manage the daily operations of the meeting and event space including food and beverage quality and timeliness, staffing, meeting room/AV set up, and all client inquiries
• Ensure rooms are set on time according to Event Orders and the clients’ needs

Charlotte, North Carolina Area

• Each day as a Guest Experience Expert, I worked to build experiences for guests that were memorable and unique. I took initiative to guide guests throughout their entire stay. I was empowered tp prioritize tasks such.
• Check guests into and out of a 445+ room hotel using a full service property management system
• Provide guests with an exemplary check-in experience by being friendly, efficient, helpful, and knowledgeable
• Assist guests with inquiries regarding the property and the Charlotte areaM Club Lounge Attendant
• Ensure highest quality of service for Elite rewards members by greeting guests and anticipating their needs upon entering the M Club Lounge
• Open and close the M Club Lounge for breakfast and dinner service

Greenwood, SC

• Odyssey is a social content platform found on 500+ campuses across the U.S. that earns 20M+ page views per month.
• Wrote, formatted, optimized, and uploaded at least 1 article per week for Odyssey
• Adhered to deadlines set by the Editor in Chief

Greenwood, South Carolina

• As a Digital Media Intern for Lander University I:
• Helped to develop and create a Public Relations plan for the 7th Annual Lander University Film Festival and Short Film Competition
• Designed informational postcards that were mailed to potential Short Film Competition contestants
• Put together 15+ information packets to be mailed to local high schools to increase entries in the High School Division of the Short Film Competition
• Managed all social media accounts for the 7th Annual Lander University Film Festival
• Wrote and helped with production of a 'Lander promo reel' to help increase enrollment in Lander University

Greenwood, South Carolina

• Lander University's department of English and Foreign Languages offers a free tutoring service to students of any discipline in the Lander University Writing Center.In Lander University's Writing Center, I:
• Work with 10+ students weekly on papers to help with grammatical and formatting issues
• Help 10+ students brainstorm ideas for their papers each week
• Help 10+ students with organization of their papers each week
• Organize 100+ tutor journals each week so they can efficiently be put into Banner by Ellucian
• Enter students' data from more than 100+ tutor journals into Banner by Ellucian each week

Greenwood, South Carolina

• Lander University's Admissions Office provides a scholarship opportunity for students through the Presidential Ambassador Program. Presidential Ambassadors are chosen based on recommendations from faculty members, GPA.
• Give at least 1 tour of Lander University's campus to potential students each week
• Organize and file papers that correlate with potential students application
• Create and fill 50+ acceptance packets, senior packets, junior packets, and financial aid information packets each week
• Enter 75+ data information cards from various admissions events into the Recruiter software

Hampton, New Hampshire

• CAREEREALISM Media is a full-service career media company that helps executives, experts and employers leverage the power of content marketing to build their brand awareness.The site has over 1M+ monthly visitors.
• Created, scheduled, and optimized new posts for CAREEREALISM.com
• Scheduled recycled posts for CAREEREALISM.com
• Created and scheduled daily and weekly email newsletters that are sent to 100K+ people
• Uploaded content to be published on to various social media channels with 500K+ followers
• Created polls to survey CAREEREALISM subscribers

Lake Wylie, South Carolina

• The Journey At Lake Wylie is a non-denominational, semi-contemporary church with 250+ weekly attendees. The Journey was founded in 2011 in Lake Wylie, South Carolina.As an intern for The Journey, I:Managed and.
• Uploaded 2+ weekly documents to the church website using Wix
• Managed and scheduled 15+ posts per week for social media accounts using HootSuite
• Increased followers on social media channels by more than 15% in 4 months
• Designed and distributed 5+ flyers and posters for events to local places of business and newspapers
• Communicated with local newspapers to schedule advertisements for events