Sarah Lynch Delong Email & Phone Number

Charlotte Metro

Charlotte, North Carolina, United States

-Promoted to manage a team of 4+ customer service representatives-Maintains order management for $4M+ Shrink Packaging Customers & Distributors for the Great Lakes/Midwest region-Manage a shared team inbox that handled 67K+ emails from Q1-Q3 2023, averaging less than 50 unread emails at a time-Collaborate with sales, pricing, production control, shipping, transportation and quality assurance teams to effective manage Shrink Packaging customers orders in SAP-Responsible to manage team KPIs, including phone metrics, blocked order reports, billing reports, exposed inventory, & late order management-Responsible for on the spot coaching sessions-Monthly procedure refresher trainings hosted for the team to maximize KPI results-Participates in monthly Shrink Packaging stakeholders calls, providing updates to Sales, Finance, Production & Plant Management teams on Customer Service operations

Charlotte, North Carolina, United States

-Promoted to manage more complex & high profile accounts-Certified Customer Service Excellence Trainer-Manage and resolve multiple simultaneous customer issues such as invoicing discrepancies, pricing issues, missing shipments-Run, analyze, action and track 5+ daily reports including, late order report, blocked order report, shipped not billed, date change report-Efficiently manage Sealed Air Brand Shrink Packaging orders for 25+ distributors from order entry through invoicing and delivery-Achieved 99.9% accuracy for 4,000+ orders entered for 2021-Maintain customer files with accurate contacts, special preferences/requirements and pertinent account information-Maintain relationships with sales and portfolio managers to upsell products, drive business, maximize revenue, and maintain customer satisfaction -Collaborate with production, logistics, credit and supply chain teams to ensure orders are produced and shipped to customer requirements

Charlotte, North Carolina, United States

Input and process orders for 25+ distributors in the Midwest region of the Shrink division. Identify and apply special requests for customers ordersAdvise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price / SKU discrepancies)Record, take ownership and resolve Customer complaints in line with company standardsRun and analyze daily reports to ensure customer satisfaction and company requirements are alignedEstablish and maintain relationships with key accounts to promote repeat businessRecord, take ownership of, and resolve customer complaints and identify root cause of issue to prevent future occurrencesCoordinate with sales to have samples sent to customers, establishing new materials as needed.Coordinate with production control to ensure timely order production.

Charlotte, North Carolina Area

As part of the Carolina Area Sales team, I:- Supported the efforts of the Charlotte Citywide Sales Executive in booking programs that have 701+ rooms on peak- Assisted in drafting contracts, addendums, proposals for groups - Created Site Alerts for groups touring and prepare a send-off gift for each client- Built opportunities in CI/TY as necessary for leads from Visit Charlotte's partner portal- Collaborated with Revenue Managers to load rates for 100+ managed by Marriott hotels in the Mid-Atlantic Sales Organization- Managed the Business Transient funnel to track the loading progress of all Business Transient Rates

Charlotte, North Carolina Area

• Earned a score of 96.8%+ satisfaction as the Onsite Event Coordinator, up 5.8 points to all Marriott Hotels• Earned a score of 98.4%+ satisfaction for Onsite Staff Service, up 7.8 points to all Marriott Hotels• Initiated a ‘Thank You’ program from the banquet staff to clients after departure to drive satisfaction scores and repeat business• Fulfill all client requests in a timely manner including, food & beverage changes, room set up and AV needs, printing, shipping/receiving, billing, and rooming list inquiries/changes • Manage the daily operations of the meeting and event space including food and beverage quality and timeliness, staffing, meeting room/AV set up, and all client inquiries• Ensure rooms are set on time according to Event Orders and the clients’ needs• Attend Pre-Con/Post-Con meetings to ensure successful event execution and the clients’ complete satisfaction• Earned a score of 97.1%+ satisfaction of clients who utilized the Meeting Services Application, up 8.2 points to all Marriott Hotels

Charlotte, North Carolina Area

Each day as a Guest Experience Expert, I worked to build experiences for guests that were memorable and unique. I took initiative to guide guests throughout their entire stay. I was empowered tp prioritize tasks such as: processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area. As a Guest Experience Expert I turned everyday transactions into experiences. Front Desk Associate• Check guests into and out of a 445+ room hotel using a full service property management system• Provide guests with an exemplary check-in experience by being friendly, efficient, helpful, and knowledgeable• Assist guests with inquiries regarding the property and the Charlotte areaM Club Lounge Attendant• Ensure highest quality of service for Elite rewards members by greeting guests and anticipating their needs upon entering the M Club Lounge• Open and close the M Club Lounge for breakfast and dinner service• Assist M Club Lounge patrons with inquiries regarding the Charlotte area, and local events• Take weekly inventory of all supplies, food-items, and beverages and submit weekly orders• Establish rapport with guests to contribute positively to their stay

Greenwood, Sc

Odyssey is a social content platform found on 500+ campuses across the U.S. that earns 20M+ page views per month.• Wrote, formatted, optimized, and uploaded at least 1 article per week for Odyssey• Adhered to deadlines set by the Editor in Chief

Greenwood, South Carolina

As a Digital Media Intern for Lander University I:• Helped to develop and create a Public Relations plan for the 7th Annual Lander University Film Festival and Short Film Competition• Designed informational postcards that were mailed to potential Short Film Competition contestants• Put together 15+ information packets to be mailed to local high schools to increase entries in the High School Division of the Short Film Competition• Managed all social media accounts for the 7th Annual Lander University Film Festival• Wrote and helped with production of a 'Lander promo reel' to help increase enrollment in Lander University• Worked directly with Lander's President and VP of Enrollment Management to develop the script for the Promo Reel

Greenwood, South Carolina

Lander University's department of English and Foreign Languages offers a free tutoring service to students of any discipline in the Lander University Writing Center.In Lander University's Writing Center, I:• Work with 10+ students weekly on papers to help with grammatical and formatting issues• Help 10+ students brainstorm ideas for their papers each week• Help 10+ students with organization of their papers each week• Organize 100+ tutor journals each week so they can efficiently be put into Banner by Ellucian• Enter students' data from more than 100+ tutor journals into Banner by Ellucian each week

Greenwood, South Carolina

Lander University's Admissions Office provides a scholarship opportunity for students through the Presidential Ambassador Program. Presidential Ambassadors are chosen based on recommendations from faculty members, GPA, and an interview.Presidential Ambassadors are required to work 2 hours each week in the Admissions Office, 2 open house events, and 5 other various events around campus each semester. Additionally, Presidential Ambassadors are encouraged to visit their high schools to speak to students about Lander University and the programs that are offered. There are approximately 50 Lander University students in the program.As a Presidential Ambassador for Lander University, I:• Give at least 1 tour of Lander University's campus to potential students each week• Organize and file papers that correlate with potential students application• Create and fill 50+ acceptance packets, senior packets, junior packets, and financial aid information packets each week• Enter 75+ data information cards from various admissions events into the Recruiter software

Hampton, New Hampshire

CAREEREALISM Media is a full-service career media company that helps executives, experts and employers leverage the power of content marketing to build their brand awareness.The site has over 1M+ monthly visitors, 500K+ social media followers, and 100K+ daily email subscribers.As an intern I: • Created, scheduled, and optimized new posts for CAREEREALISM.com• Scheduled recycled posts for CAREEREALISM.com• Created and scheduled daily and weekly email newsletters that are sent to 100K+ people• Uploaded content to be published on to various social media channels with 500K+ followers• Created polls to survey CAREEREALISM subscribers• Assisted with writing press releases• Wrote 1 article per week for CAREEREALISM and on average each article earned 1200+ unique page views and 3100+ total page views• Updated older CAREEREALISM posts to new formatting

Lake Wylie, South Carolina

The Journey At Lake Wylie is a non-denominational, semi-contemporary church with 250+ weekly attendees. The Journey was founded in 2011 in Lake Wylie, South Carolina.As an intern for The Journey, I:Managed and maintained the church website using Wix• Uploaded 2+ weekly documents to the church website using Wix• Managed and scheduled 15+ posts per week for social media accounts using HootSuite• Increased followers on social media channels by more than 15% in 4 months• Designed and distributed 5+ flyers and posters for events to local places of business and newspapers• Communicated with local newspapers to schedule advertisements for events