Strengthened UX practice and fostered collaboration within fast-paced property scale-up:- Helped advance UX practice within Agile environment, initiating audit and focussed action plans to strengthen research strategy and enhance knowledge across department.- Co-ordinated multi-squad initiatives, ensuring a cohesive, cross-platform approach.

- Pushed user-centric approach within cross-functional team as part of steering trio (UX/PM/Engineer).- Drove platform feature adoption and streamlined processes for internal and external users, hitting key milestones amidst rapid product evolution.- Created wireframes and prototypes to allow early testing and iteration of solution ideas.- Guided team to outcome-based approach, embedding hypothesis generation along with regular evaluation and learning cycles.-… Show more - Pushed user-centric approach within cross-functional team as part of steering trio (UX/PM/Engineer).- Drove platform feature adoption and streamlined processes for internal and external users, hitting key milestones amidst rapid product evolution.- Created wireframes and prototypes to allow early testing and iteration of solution ideas.- Guided team to outcome-based approach, embedding hypothesis generation along with regular evaluation and learning cycles.- Partnered with Product Managers to plan work and balance business and user needs, inputting into strategy and providing PM cover when required.- Facilitated workshops and activities, leading diverse groups through opportunity generation, assumption gathering, design ideation and feature prioritisation.- Initiated and co-ordinated early stage design system development within growing UX team, standardising user experience and expanding contents.- Partnered with researchers, embedding regular usability test cycles, promoting wider engagement and observation across department. Show less

Worked remotely and flexibly, leading UX on projects for digital agencies: - Uncovered user needs, journeys and pain points through varied research activities, guiding design and development.- Streamlined elaborate web applications, websites and intranets, produced interactive wireframes to allow early testing of solutions.- Collaborated with developers and designers during definition of technically complex systems and creation of UI elements.

Worked at CRM agency within small UX team for a variety of UK and international clients, including Cow & Gate, Aptamil, ASDA, Weetabix, University of Derby and Danone Austria/Germany.- Led UX on wide-ranging projects, taking on varied activities from research through to wireframing.- Drove implementation of optimisation tools across client sites to enable gathering of richer insights to inform improvements. - Conserved budgets, working closely with developers and… Show more Worked at CRM agency within small UX team for a variety of UK and international clients, including Cow & Gate, Aptamil, ASDA, Weetabix, University of Derby and Danone Austria/Germany.- Led UX on wide-ranging projects, taking on varied activities from research through to wireframing.- Drove implementation of optimisation tools across client sites to enable gathering of richer insights to inform improvements. - Conserved budgets, working closely with developers and designers to reach efficient, cost-effective solutions. - Designed flexible modules for varied CMSs, considering system limitations and desired level of user customisation. - Built rapport with clients and colleagues, regularly presenting work and rationale clearly to communicate findings and design decisions.- Utilised wide and flexible skillset, undertaking BA activities (stakeholder interviews/specification writing) and QA testing. Show less

- Focussed on UX activities within 'Digital Experience' team, acting as UX lead on a number of projects.- Key responsibilities included wireframing, user research and usability testing, alongside BA and QA activities as required.

Worked within 'Digital experience' team, with responsibilities across QA, business analysis and UX.

Worked as administrator then coordinator on multiple projects across Schools Training and Publications teams. Line managed junior team member. - Initiated improvements to structure and content of project website to better meet user needs.- Built and tested Access database to hold candidate records, to improve efficiency and usability. - Assisted in creation of marketing plans, designed promotional literature and press adverts alongside administrative tasks.

Took on successive temporary posts after leaving university to gain experience across a variety of work sectors. Key skills included:- Visual merchandising and brand awareness- Customer service and administration