Sarah Hatter Email & Phone Number

United States

As a DPS, I am the first point of contact in safeguarding Virginia’s underground utilities; interacting with contractors, excavators, and property owners who need to notify underground utility owners of their excavation plans, ensuring seamless implementation of the Virginia Damage Prevention Act.• Handle incoming calls and electronic requests from contractors, excavators, and homeowners with professional telephone skills and active listening abilities to address their needs and guide them through the Virginia 811 processes• Utilize exceptional mapping skills to accurately pinpoint the dig site with precision and create notices of excavation

Responsible for the front office functions of a busy practice consisting of 5 doctors and 8 hygienists, including but not limited to the following duties:• Scheduling• Patient check-in/check-out• Building & maintaining patient rapport• Insurance verification & pre-determinations • Printing & reviewing treatment plans with patients• Updating & maintaining EHRs• Billing & Collections for services rendered• Multi-line phone handling• Monitoring email & fax • Lab case management

Prepared, served, replenished, and broke-down the weekend breakfast buffet for an 85 room hotel while maintaining a clean dining room, and mingling with guests to ensure a superior stay.

Daleville, Virginia, United States

Clinic Assistant Duties:• Patient flow• Untying/tying-in (single-tie, figure-8, power-chain, stainless steel ligature ties, tiebacks)• Placing spacers, open-coil & passive-coil• Radiographs, intra-oral & extra-oral photos• Digital oral scanning• Impressions/pouring up models• Making Essix retainers• Charting in OrthoTrac• SterilizationAdministrative Assistant Duties:• Scheduling• Patient check-in/check-out• Insurance payment postings• Maintaining paper charts• Fielding calls, texts, emails• Orthodontic montages

Roanoke, Virginia

• Investigated and completed moderate to complex backdated automobile requests received directly from customers, agencies, and other business partners via Web Services and Agency Chat; fulfilled escalation requests in customer in jeopardy situations to increase retention. • Coached and provided quality audit support for trainees in worldwide sourcing initiative – in 2017 provided 146 hours of classroom support, performing 24 one-on-one sessions with 17 processors ensuring 100% validation on process being trained; audited 18,530 items to ensure quality.• Tested new programs and methodology prior to implementation, then monitored system performance to resolve issues by opening service tickets as needed.• Achieved daily production goals while maintaining 100% Efficiency, Turn-Around-Time and Quality goals; executed Root Cause Problem Solving and Continuous Improvement strategies to align with workflow optimization and business goals.• Performance Bonus Award Winner - 2005

Salem, Virginia

As images of mail passed across the screen, quickly deciphered and manually input the addresses and return addresses that the USPS automated equipment could not read.

Roanoke, Virginia

• Input orders, developed, cut and packaged photos while maintaining all lab equipment and supply inventory• Filled in as head cashier at store front as needed, leveraged up-selling and cross-selling strategies to maximize profit• Unloaded delivery trucks, stocked shelves, updated product pricing and end cap displays

Associate Of Science - As, Dental Hygiene/Hygienist, 3.7 Gpa

Activities and Societies: Phi Theta Kappa Honor SocietyCompleted pre-requisites and one semester of the DH program, however, did not meet.

Advanced Studies Diploma, 3.75 Gpa

Activities and Societies: ♦ National Honor Society ♦ Spanish Honor Society ♦ Students Against Doing Drugs ♦ Vocational Industrial Clubs.