Reporting directly to the Chief Technology Officer (CTO), accountable for the operational fitness of the technology organization at large, managing key functions of Program and Project Management, Software Delivery Operations (Agile Practices).• Established transparency of the technology organization’s $1M budget and the globally distributed workforce of 400+ employee and contractor workers.• Established CTO’s strategy and vision for next 3-5 years using departmental OKRs and roadmaps, allowing for more accurate strategy to demand rationalization.• Enabled $60M in annualized revenue through global agile delivery methodology thought leadership, executed within our main portfolio of work, 400+ agile delivery teams, and 5300 globally distributed technologists.• Partnered with executive business and technology leaders to develop and implement product roadmaps, risk registers, and release plans across the division, clearly articulating vision, strategy, and success criteria.• Developed consistent onboarding programs for Product Management and Product Development organizations to provide faster onboarding time. • Developed and executed delivery roadmaps, risk registers, and deployment services for 18 product delivery teams in 4 value streams.• Worked with IT Ops team to establish outage reporting, increasing stability of systems by 10% in 2023.• Reduced PI Planning sessions from 4 days to half a day, reducing planning costs by $250k.• Defined the product delivery methodology and implementation strategy (organizational structure, governance models, and metrics/reports) focusing on speed to market, enhanced quality, and adaptability to embracing changing environments.• Upskilled and trained employees via Agile Community of Practice and certified training sessions

• Executed successful global transformation from waterfall to Agile organization through portfolio, product, and delivery tiers (US, UK, Spain, India) achieving business agility and speed to market• Assisted in shifting from a project- to product-focused funding model, enabling persistent teams and targeted investments • Business on backlog management & prioritization principles, OKRs, backlog intake & workflow, risk & dependency management• Accelerated transformation by leading teams of coaches in a force multiplier coaching model, allowing simultaneous portfolios to undergo transformation• Advised client leadership on cultivating safety within organization during significant change • Implemented delivery KPIs to measure throughput of value in the organization• Developed and drove outcomes-based plans to meet objectives for overall transformation• Designed and led product and stakeholder identification workshops to focus transformation efforts • Nurtured executive and stakeholder relationships within the scaled agile system to maintain strategic and operational alignment

• Conducted baseline Agile and Lean training for newly formed teams, ensuring all members had the same knowledge• Facilitated successfully orchestrated PI Planning sessions for 11+ teams• Co-trained client-facing SAFe Certified Advanced Scrum Master session • Release Train Engineer stand in, coordinated system demos, scrum of scrum calls, facilitated escalation meetings outside of scrum of scrum calls, coached scrum masters• Trained and coached Epic Owners on forming Epics, working with downstream and upstream systems for integration and decomposition work, and strategies for release and obtaining fast feedback• Coach and mentor for Scrum and SAFe to delivery teams, portfolio teams, and Epic Owners

• Drove transformation to Scrum, then SAFe for several teams within Hospitality Line of Business (LoB)• Directed change management process for 50+ teams from an infrequent release schedule (6+ months) to a bi-weekly cadence • Implemented and led continuous improvement team to monitor LoB’s Agile implementation to ensure continued adaptation and growth• Coached and mentored Agile and Lean practices to teams and delivery owners• Partnered with business to create strategic release plans for products within LoB while integrating any changes into the overall roadmap

• Aligned executive team with development leadership for visibility and accountability on project health• Led effort for streamlining processes within organization, integration of multiple acquisitions, and Salesforce integration project• Developed and coordinated metrics and training for an aggressive new hire program for company’s relocation New England to Georgia• Drove Agile transformation of the Development department along with department manager, Development and QA directors• Mentored scrum masters and product owners

• Worked with Elite clients to troubleshoot event management software• Directed implementation of Knowledge Centered Support• Led project to create and implement effective communication process within support team• Streamlined and tailored onboarding for new employees to gain efficiency

• Managed operations over Gulf Coast and Southeast territories• Orchestrated and coordinated schedules, events, and assets for 90+ field representatives for third-party marketing initiatives