Sarah Smith, Spc6, Csm, Cspo Email & Phone Number

Washington, DC, US

Cincinnati, OH, US

• Reporting directly to the Chief Technology Officer (CTO), accountable for the operational fitness of the technology organization at large, managing key functions of Program and Project Management, Software Delivery.
• Established transparency of the technology organization’s $1M budget and the globally distributed workforce of 400+ employee and contractor workers.
• Established CTO’s strategy and vision for next 3-5 years using departmental OKRs and roadmaps, allowing for more accurate strategy to demand rationalization.
• Enabled $60M in annualized revenue through global agile delivery methodology thought leadership, executed within our main portfolio of work, 400+ agile delivery teams, and 5300 globally distributed technologists.
• Partnered with executive business and technology leaders to develop and implement product roadmaps, risk registers, and release plans across the division, clearly articulating vision, strategy, and success criteria.
• Developed consistent onboarding programs for Product Management and Product Development organizations to provide faster onboarding time.

Duluth, GA, US

• Executed successful global transformation from waterfall to Agile organization through portfolio, product, and delivery tiers (US, UK, Spain, India) achieving business agility and speed to market
• Assisted in shifting from a project- to product-focused funding model, enabling persistent teams and targeted investments
• Business on backlog management & prioritization principles, OKRs, backlog intake & workflow, risk & dependency management
• Accelerated transformation by leading teams of coaches in a force multiplier coaching model, allowing simultaneous portfolios to undergo transformation
• Advised client leadership on cultivating safety within organization during significant change
• Implemented delivery KPIs to measure throughput of value in the organization

Duluth, GA, US

• Conducted baseline Agile and Lean training for newly formed teams, ensuring all members had the same knowledge
• Facilitated successfully orchestrated PI Planning sessions for 11+ teams
• Co-trained client-facing SAFe Certified Advanced Scrum Master session
• Release Train Engineer stand in, coordinated system demos, scrum of scrum calls, facilitated escalation meetings outside of scrum of scrum calls, coached scrum masters
• Trained and coached Epic Owners on forming Epics, working with downstream and upstream systems for integration and decomposition work, and strategies for release and obtaining fast feedback
• Coach and mentor for Scrum and SAFe to delivery teams, portfolio teams, and Epic Owners

Langley, Berkshire, GB

• Drove transformation to Scrum, then SAFe for several teams within Hospitality Line of Business (LoB)
• Directed change management process for 50+ teams from an infrequent release schedule (6+ months) to a bi-weekly cadence
• Implemented and led continuous improvement team to monitor LoB’s Agile implementation to ensure continued adaptation and growth
• Coached and mentored Agile and Lean practices to teams and delivery owners
• Partnered with business to create strategic release plans for products within LoB while integrating any changes into the overall roadmap

Alpharetta, Georgia, US

• Aligned executive team with development leadership for visibility and accountability on project health
• Led effort for streamlining processes within organization, integration of multiple acquisitions, and Salesforce integration project
• Developed and coordinated metrics and training for an aggressive new hire program for company’s relocation New England to Georgia
• Drove Agile transformation of the Development department along with department manager, Development and QA directors
• Mentored scrum masters and product owners

Atlanta, GA, US

• Worked with Elite clients to troubleshoot event management software
• Directed implementation of Knowledge Centered Support
• Led project to create and implement effective communication process within support team
• Streamlined and tailored onboarding for new employees to gain efficiency

Alpharetta, Georgia, US

• Managed operations over Gulf Coast and Southeast territories
• Orchestrated and coordinated schedules, events, and assets for 90+ field representatives for third-party marketing initiatives

Bachelor Of Arts (B.A.), English

Education record