• Created training for 3076 employees in 2023 for a total of 323,380 hours trained across the company• Increased performance review completion by 7% over mid-year with a 15-minute Rise course targeting areas that HR received the most questions on during previous review period.• Designed and developed a story-driven onboarding for new SMEs to reduce development time and increase the quality of feedback.• Initiated and led a quarterly ID Showcase, highlighting our team's instructional design projects, which enhanced cross-departmental collaboration and buy-in. By inviting leaders to explore the intricacies behind our designs, it facilitated a greater appreciation of our work and spurred innovative ideas for incorporating our methods into future training initiatives.• Mentored peers with monthly presentations on various skill-based topics including: Incorporating Rise Review tool into SME Feedback cycle, Fixed regions in Snagit, Quick editing in Canva, and Creating accessible courses in Storyline• Led a comprehensive review and iterative refinement of our team's e-learning design style guide, leveraging structured feedback to enhance its usability and integration into the design process. This project included the development of branded templates in Storyline and Vyond.• Developed and launched a comprehensive Accessibility Guide, establishing best practices for inclusive e-Learning content creation, which significantly enhanced the accessibility of our instructional materials and promoted a more inclusive learning environment.• Overhauled compliance documentation into an interactive PDF, transforming complex content with plain language, strategic use of white space, and scannability. Developed a linear, step-by-step structure that precisely delivers information as needed, significantly enhancing usability for the Quality Assurance team's review of agent sales calls.Primary tools: Articulate Rise, Articulate Storyline, Camtasia, SnagIt, Vyond

• Develop 300 hours of career development eLearning courses for employees in the healthcare industry with a labor-management partnership between fourteen hospital employers across seven healthcare systems and the largest healthcare union in Washington State• Manage and perform end-to-end development, execute needs analysis, curriculum development, empathy interviews, focus groups, implementation, evaluation, and iteration• Develop and facilitate virtual instructor-led training (VILT) including webinars on Zoom, asynchronous interactions on VideoAsk, and PDF learner activity guides using Canva and Google Suite• Content development of websites, courses, and webinars focused on user experience; customization of LMSs for branding and thematic look using an iterative design process testing

• Redesigned contractor onboarding course length by 48% which resulted in $80,000 cost savings• Reduced sales team enablement training from 3+ weeks to 5 days so they could make client contacts by 6th day of employment.• Manage full life cycle of learning projects including inception, setting milestones, development, and implementation all while regularly communicating progress with key stakeholders• Manage all logistics and content build for a new learning management system (LMS) roll-out working cross-functionally to determine priorities, collaborating with tech and non-tech subject matter experts (SMEs), and developing certifications requirements to map from the LMS to Salesforce• Partner with C-Suite leaders and stakeholders to prioritize learning solutions aligned with OKRs to utilize learning as an avenue to reach business goals• Analyzed the user experience errors within the learning management system and reformatting the content and navigation which reduced support requests by 80%• Planned and developed a pathway with 12 topic-based assessments supporting 150-250 new learners monthly• Build Articulate 360 (Storyline, Rise) responsive courses and create templates for consistent rapid production• Administer needs analysis to identify training and non-training solutions to present project proposals• Analyze user feedback and implement next steps to address performance gaps and user engagement• Upload SCORM into LMS and complete user testing to ensure accuracy for learner tracking• Conducted inclusive design analysis to identify areas for improvement, presented recommendations for accessibility to align with WCAG 2.1 standards, and developed resource guide for entire company targeting accessible design for text, color, images, multi-media, and charts and graphs• Authored a quality assurance (QA) standards framework for eLearning reducing errors by 30%

• Developed over 85 eLearning modules which included videos, quizzes, and assessments for multicultural, multi-lingual audiences using Canva, PowerPoint, EdPuzzle, Audacity, Loom, H5P, and Google Suite• Designed and presented state-wide conference presentations using slide decks, interactive activities, and web-accessed learner guides• Managed instructional design and LMS development of 6 courses in Canvas and Joule• Facilitated virtual learning sessions through Zoom using polls, whiteboard, and breakout rooms• Integrated multimedia content within a LMS using Loom, Screencastify, PowerPoint and Canva

• Developed an assessment to be administered to 500+ learners a year which resulted in the establishment of measurable learning goals and progress tracking. Meet with Subject Matter Experts (SMEs), developed prototype, tested, incorporated feedback, and implemented• Communicated with multiple stakeholders and SMEs to establish new education programs • Remained adaptable and agile in learning environments with limited resources which allowed for innovation such as QR codes with embedded videos which resulted in increased learner participation

• Reviewed and selected instructional materials to meet learners needs• Developed a 10-week blended eLearning project to reach learning objectives• Reviewed learning materials developed by others and provided constructive feedback

• Mentored and trained educators on adult learning theory, technology integration in education, learner engagement, and virtual learning• Coordinated and led team meetings to establish goals and ensure access for diverse adult learners• Designed and presented 15 conference presentations at local, state, and regional levels using slide decks, interactive activities, and web-accessed learner guides• Conducted mid-quarter student evaluations; collected performance feedback from other teachers and provided students detailed, individualized feedback to guide students’ progress

Theory and Practice of Language Teaching Graduate Course• Teaching assistant for teacher training and TEFL certificate course• Managed “practicum” component of class including scheduling and arranging mentors• Read and graded student reflective journals

• Coordinator of University Writing Center and ELL Tutor Specialist• Tutored undergraduate and graduate native and non-native students on academic writing• Trained tutors through workshops and one-one-mentoring on how best to tutor ELL clients

• Through an iterative design process, developed an instructor-led training program for new education professionals resulting in an increased participation rate of 492%• Conducted empathy interviews of past and current participants using open-ended questions to identify trends and needs not known by the stakeholders• Mentored and trained educators on adult learning theory, technology integration in education, learner engagement, and virtual learningUnder my direction the program was re-invented and grew exponentially:• Increased total student enrollment from 5 students to 50 in less than one year• Increased total volunteer teachers from 8 to 27• Expanded from one multi-level classroom to 3 leveled classes with placement testing • Instituted 2-week rotating topic-based unit curriculum• Created and staffed a Pre-K class to meet the needs of students with young children• Assessed students’ needs and crafted workshops including Writing and Job Interview Skills• Applied for and awarded $2150 in grants and sponsorships• Established and mentored two new positions, Assistant Coordinators• Developed a social media campaign and networked with over 30 local organizations• Designed a website to promote the program and share with the local community• Collaborated with 6 immigrants and refugees to speak at a Leadership Conference on how they are leaders in their communities• Mentored teachers and provided feedback on materials development and lesson planning• Created a weekly email bulletin for university and community contacts

MSTL 401 Theory and Practice of Language Teaching for Bridget Green• Teaching assistant for course on earning a TEFL certificate• Managed “practicum” component of class including scheduling and arranging a mentor

• Developed training manual for new employees within department to improve on-boarding and decrease training period time for learning 3 software programs• Executed change management strategies in order to streamline efficiencies in the workflow and productivity of summer intern program • Managed a portfolio of 250+ domestic and international customer accounts