• Consistently met institutional client reporting requirements across portfolios of emerging manager-of-manager accounts• Administered foundational Compliance & Operations functions adhering to SEC requirements and client mandates• Achieved core system enhancements and solutions as the primary business analyst• Supported marketing collaterals, brand promotion, and business development initiatives• Client meeting scheduling and office administration

• Kept the marketplace safe via content moderation, policy enforcement, and risk assessment• Addressed the topics of buyers and sellers in cross-disciplinary environment• Advised on operational improvements for Market Protection team

• Key contact for core overseas operations on brand protection and intellectual property policies• Enhanced brand authorization, brand partner, and takedown operations through process improvements and system enhancements• Mitigated legal escalations and temporary restraining orders via data analysis and risk management

• Aligned core overseas operations and compliance with master content policies and procedures• Developed consumer and merchant policies ensuring trust & safety of the platform• Attained and oversaw SLA and KPI of offshore teams• Promoted community alliances and sales boosts via user generated content review

• Administered uncompromising public safety of LIVE video contents• Collaborated with team leads and auditors on trends and process improvements

• Attributed to successful iTunes China debut as primary iBooks Quality Control• Enhanced QC processes through data analysis and feedback integration• Improved system usability by conducting use case scenario and analysis

• Manifested a healthy and coherent culture by leading corporate employee programs• Transformed meeting reservation from manual to online platform as IT liaison• Supported expeditious US growth by overseeing five offices, including a brand new expansion

PROGRAM MANAGER• Regulated Intel Capital’s Ethics & Compliance by owning system Security, Privacy, Business Continuity, and Training programs• Elevated organization’s global presence and value proposition by driving and accelerating speaker acquisitions and entrepreneurship for the annual Intel Capital Global Summit• Organizational accolade of record consecutive years of clean SOX Audit• Enhanced corporate culture through speaker series, bringing unique perspectives, inspiration, and motivation to the worldwide employees by leading a 30+ cross-functional and cross-border teamBUSINESS ANALYST• Achieved reputable customer support for the Information Systems team spanning 270+ global userbase• Built system solutions using Agile/Scrum/Waterfall methodologies supporting the versatile business objectives and priorities• Certified key system features and functions through change management, regression, A/B, and user acceptance testing