Sarah Litzinger Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tn, Us

• Top ServiceNow task fulfiller in EUT role • Provide white glove support for executive leadership and high net-worth clientele • Act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage technology product management to provide solutions for staff, ensuring ongoing enhancements to AB’s technology.• Experience with implementing user technology pilot testing for end user hardware and software products. Built relationships with business units to conduct product feedback• EUT representative for ongoing projects including but not limited to Slack Messaging and MAC device rollout for private client developers.• Involved with hardware procurement and ordering of work from home equipment for U.S based users during the pandemic.• Advanced knowledge in request and incident management utilizing ServiceNow platform. • Coordinate and maintain relationships with third-party vendors and ensure clear communication across all business units and technology teams. • Collaborate with Human Resources weekly to coordinate and provide technology onboarding and training to new hires of the firm.• Mentor and train incoming EUT analysts on all facets of the role

Nashville, Tn, Us

Los Angeles, Ca, Us

• Promoted from Technical Support Analyst to Desktop Support Engineer (December 2017)• JAMF Certified Casper Technician• Provide campus wide support and maintenance for over 2,000 PC and MAC OS faculty, staff, and student lab computers through remote tools and on-site appointments• Manage all online helpdesk tickets (ServiceNOW) across multiple campuses, escalate tickets to appropriate support personnel• Remotely manage and repair computers through Jamf Pro, ConnectWise, PDQ Inventory, and PDQ Deploy• Create and manage virtual images and image deployment configurations via SmartDeploy (Windows) for Windows 10 rollout project and DeployStudio (MAC)• Assess all computer hardware and software for upgrades or replacements based on specific user's needs• Provide classroom and end-user support and communication through U-Control, U-Manage, U-TechTool, and ServiceNOW• Implement and monitor Malwarebytes and Symantec Endpoint Protection management servers for University• Lead technician for migrating University to Adobe Creative Cloud 2019 Named User and Shared Device Licensing• Update and manage licensing for SPSS, ArcGIS, and Microsoft Office for end-user • Build and manage content via JAMF Pro to setup and configure all macOS and iOS devices • Build and manage KMS server for Microsoft Office Enterprise site licensing• Utilize JAMF Pro for remote device management (JAMF Remote), remote and local device enrollment (JAMF Recon), create installation package and image configurations to maintain JSS (JAMF Admin and JAMF Composer)• Manage and train 20+ student workers and supervisors in daily operations of Media Center and HelpDesk support procedures• Coordinate with Campus Events and University departments to provide proper technology setups and on-site assistance• Troubleshoot localized network issues in regards to static and dynamic IP configurations and current VLAN setup

Los Angeles, California, Us

-Directly assist 17 students with Autism Spectrum Disorders and intellectual disabilities in educational and vocational goal implementation on the Santa Monica College campus- Train and brief incoming interns and staff on policies, schedules, and procedures for assisting individual students-Implement and coordinate educational plans based on students' level of functioning-Provide support for students in areas of college course selection, time management, counseling meetings-Teach students different ways to interface with college faculty, staff, counselors, and classmates-Maintain communication between program staff and student's circle of support

- Promoted from staff member to instructional technology supervisor- Overlook performance of 15 student staff members and train them in program troubleshooting, installation, and configuration- Utilize programs for remote management and image deployment using Casper Suite, Acronis Snap Deploy and DeployStudio- Maintain campus-wide computer efficiency through operating system and program installation and configuration- Assist faculty with meeting setups using Blue Jeans web conferencing system- Provide desktop support for students with personal computer and laptop issues

Los Angeles, California, Us

- Develop and present weekly vocational, educational, personal, and self-advocacy goal workshops for students with Autism Spectrum Disorders (ASD)- Support staff in preparing and executing daily activities for students- Assist students with resume development, conflict resolution, and goal motivation

- Overlook performance of 11 student staff members and mentor, train and guide them in policies and procedures- Organize staff meetings and work closely with professional staff to discuss agenda items- Provide administrative support; regulate shift schedules for staff members - Coordinate, publicize, and execute a variety of Fitness Center events and activities throughout the year

Bachelor'S Degree (Ba), Counseling And Clinical Psychology

Associate Of Arts (Aa), With Honors, Liberal Arts