Establish best business practices working alongside the CEO and across departments participating in all aspects of sales, marketing, innovation and education.ManagementManage 35+ national accounts: Omnichannel retail and wholesale customersInterview, hire and direct regional talent: Lead a current team of 12 professionalsIdentify growth opportunities and formulate solutions for challengesInitiate marketing calendar, promotions and client sales incentivesAdministrativeCollaborate with marketing to create bi-weekly stories for website and eFlyer offerings Oversee digital site operations to revolve around the customer experienceEstablish and maintain partnerships with global companies for new technology and product development (U.S., France, England, Canada)Coordinate events, promotions and product offerings to control P&LConduct testing for new products/ processes and run focus groups for feedbackParticipate in primary and secondary package copy and designTrainingMotivate with in-person and virtual ongoing education for 220+ corporate employees and sales associatesDevelop monthly incentives to drive national team sales and communicate updates to store managementWrite training manuals and reference sheets for sales associatesCustomize support for individual wholesale accounts needsEventsPresent live via television home shopping on Evine Live (ShopHQ)Conduct live 1:1 consultations with clients via Zoom and personalize product recommendations Host and co-host social media events via Instagram and FacebookCoordinate professional and consumer trade shows and events (AAD, Indie Beauty Expo)Present at annual corporate meetings (Eclipse Med, Pharmaca, LovelySkin, Neiman Marcus)

Organize and effectively communicate lesson plans to accommodate all learning stylesCollaborate with team of instructors for continual academic developmentCreate Operations Manual for team members to utilize standard proceduresDeliver Milady Standard Esthetics curriculum creating a solid core of information for state requirementsIntegrate International Dermal Institute curriculum to build upon basics of skin care and inspire advanced trainingShowcase advanced technology protocol standards ensuring safety while delivering electrical modality treatments

Drive team retail and service sales, meeting monthly sales goals of $350,000 while following corporate budget guidelinesCoach professionalism, goal setting, retailing and branding on a continual basis ensuring individual and team successRecruit talent and support professional growth through customized training and continuing educationMaintain monthly ideal inventory counts and merchandising standards to maximize revenue and minimize lossProvide exceptional customer experience in a highly interactive environment while showcasing brand identityProcess payroll, supply orders, employee schedules, bank deposits and end of month reporting

Support Manager, lead team on the retail floor, opening/closing duties, merchandising and offer professional skin treatments.

As the face of Dermalogica, a full experience of the brand was delivered through FaceMapping Skin Analysis, customized Pod and microZone treatments and prescriptive retail sales driven by monthly goals.

Build successful clientele at a 53% request rateRetain over 26% in retail sales quarterly, exceeding set goals by prescriptive retailingResponsible for merchandising retail shelves and inventory orders