Designing, deploying and evolving operating models to deliver against Global Digital strategy Establishment of Digital Cross-functional teams operating model Within the Digital Centres of Excellence, drive improvement of the Digital KPIs such as journey optimisation, digital customer engagement and commercialisation Standardise Digital operating models in RBWM markets globally, including role definition and execution of global strategy Defining roles & responsibilities to create clear accountability of stakeholders throughout the Digital Ecosystem within HSBC and vendors (where appropriate) Driving alignment of processes and deliverables both within Digital, and across HSBC Functions Ensure market specific needs are catered for within the ways of working, to drive alignment across the Global Digital Verticals, three regional Digital Centres of Excellence and RBWM Digital Markets Drive the delivery of the Digital Agenda using the processes to ensure activities are appropriately prioritised and executed using the benefits of shared services in the Digital Centres of Excellence Design and deploy new Digital Ways of Working to support commercialisation of the channel Driving alignment of processes for Digital across key functions required to support delivery of the Digital Strategy, including but not limited to; Risk, Legal, Fraud, Compliance, Marketing Lead design, definition and creation of dedicated agile Digital Space in London to support the delivery capacity of Digital in the Cross Functional Teams Supporting the transition of the GSP Programme to a Business as Usual state within the Digital Centres of Excellence, including design of specific roles, designation of activities and the ongoing delivery of new markets on to the Platform

Global Implementation leader for $80m transformation project focused on customer onboarding across multiple channels. Key liaison responsible forinitiating the engagement of Global, Regional and Implementation teams. Material lead for the Implementation team during the successful launch of a global solution within nine countries located across the UnitedStates, Europe, Middle East, and Asia Responsible for driving the configuration, implementation and optimization of core components to ensure the solution is enduring and reusable Provide leadership, facilitate discussions and drive solutions that meet Regional business objectives and regulatory conditions Build and maintain relationships with stakeholders ensuring Management is aware of milestones, obstacles and progress Facilitate the knowledge transfer of solution capabilities to regional stakeholders focusing on; business optimization, customer experience, andfinancial benefits Oversee the strategic alignment of global and regional teams to promote standardization and adherence to published Governance models Create project plans accounting for: critical paths, key milestones, resource capacity, and project dependencies Collaborate with key stakeholders to review business requirements and design guidelines to ensure implemented solution meets objectives

Leading a large team in an affluent area, managing and coaching the team to deliver Customer Service and Sales plan. Inspire, motivate and develop the team to meet bank standards and challenging sales targets resulting in engagement score of 84% and 3rdposition in annual league table. Manage resource of 23 FTE across a number of sites, whilst maintaining and improving operational integrity Adapted to challenging scenarios, taking responsibility, accountable for decisions impacting the operation of the branch Collaborate with external Contractors to deliver Branch refurbishment on plan and within budget whilst continuing to operate optimal service forcustomers

Responsible to drive performance of 13 Retail Branches across the North East of EnglandLead, coach and develop Retail branch managers across a diverse geographyParticipated in the greatNorth initiative to create a regional identity from two previously separate areas following a restructureEffectively managed of team of 126 to deliver sales and satisfaction targets, contributing to the Region being ranked 1 in countryKey member of Senior Regional team to drive engagement and Best Place to Work ideology

Nominated to join a leadership development programme to develop future leaders of HSBC. Working within a multicultural team to develop self-awareness, effectiveness and personal impact skills in a culturally diverse environment Lead an NGO project in Madurai, India to raise a local women’s’ group from Poverty through application of business skills and understanding ofcorporate sustainability Contribute to business project to develop a mobile services solution to act as a differentiator for Global Premier, creating project plans to ensuredelivery whilst working across multiple time zones Drive innovation whilst analysing options, prioritizing to make decisions to optimise business results resulting in two proposals for considerationaround contact with Relationship Managers Engage with key stakeholders across multiple business units globally to validate emotional and rational drivers of solutions Present recommendations and findings to senior HSBC stakeholders

Management of diverse commercial portfolio to generate income Responsible for managing and developing a portfolio of approximately 100 customers with income up to £10m with complex demands, resulting portfolio ranked 3rd for level of incomeBuild rapport, trust and maintain effective relationships with key business introducers, facilitating the acquisition of 36 new commercial clientsCreate applications for complex credit issues using analysis of financial data and market information

Fastrack general management programme designed to develop knowledge and insights through hands on learningPlacements across business areas in HSBC to include Call centre, Retail Banking, Global E-Business and CommercialDevelopment of strategic thinking, business skills and leadership qualities through front line roles and commercial context