Sarah Richey work email
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Sarah Richey personal email
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Customer Support leader with a proven history of data-driven team development and operations management. I build teams that deliver tailored customer experiences and improve cross-functional processes, always focusing on driving revenue growth. I work closely with Product Development and Customer Success teams to ensure an aligned approach to creating the best customer experience in the SaaS, higher ed, and ERP industries. As a team lead, I am dedicated to cultivating a collaborative and inclusive culture that maximizes each team member's potential.
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Senior Manager, Implementation ServicesDatadog Jan 2024 - PresentNew York, Ny, Us
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Team Lead, Expert ServicesDatadog Jan 2023 - Jan 2024New York, Ny, Us
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Director Of Customer SupportNextworld Nov 2020 - Jan 2023Greenwood Village, Colorado, Us- Deliver strategy and execution plan for the Customer Support team- Lead team improvements using Agile and Kanban frameworks- Develop team KPIs that improve performance and forecast support needs- Manage a team of subject matter experts -
Senior DirectorEab Jan 2019 - Nov 2020Washington, Dc, UsLead post-implementation Customer Support for all EAB technologies, serving 250+ universities, and thousands of end users. Constantly enhancing process, staff training, and internal collaboration to best serve our clients. -
DirectorEab Jun 2016 - Dec 2018Washington, Dc, UsLed team of 12 to grow our customer support operations by 4x. Maintained high quality customer experience through such rapid growth by:• Establishing repeatable hiring and training strategies to expedite onboarding• Building KPIs for transparency and tracking• Collaborating with clients and customer success teams to identify biggest pain points• Negotiating with product development to improve key areas of the platform for highest impact
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Associate DirectorEab Jun 2014 - May 2016Washington, Dc, UsCreated model for long term customer support. Built original post-implementation support team for EAB's SaaS technology.
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Business AnalystEab Feb 2013 - May 2014Washington, Dc, UsImplemented SaaS platforms for dozens of universities
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Data AnalystProbuild Holdings Aug 2010 - Feb 2013Dallas, Tx, UsBuilt low-cost protoype tools in Excel and Access to test as potential features for Oracle ERP -
Intern At The United NationsUnited Nations Sep 2009 - Dec 2009New York, Ny, Us• Developed qualitative analysis of funding efficacy in countries receiving aid• Created strategy for future data collection and reporting to drive increased funding from donor countries -
Congressional InternCongressman Ed Perlmutter, Co 7Th District Jun 2009 - Sep 2009• Managed constituent questions and concerns• Researched relevant policy issues, including health care, social security, and environmental regulations
Sarah Richey Skills
Sarah Richey Education Details
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Occidental CollegeEconomics & Diplomacy And World Affairs
Frequently Asked Questions about Sarah Richey
What company does Sarah Richey work for?
Sarah Richey works for Datadog
What is Sarah Richey's role at the current company?
Sarah Richey's current role is Head of Implementation Services.
What is Sarah Richey's email address?
Sarah Richey's email address is sa****@****rld.net
What schools did Sarah Richey attend?
Sarah Richey attended Occidental College.
What are some of Sarah Richey's interests?
Sarah Richey has interest in Politics, Education, Economic Empowerment.
What skills is Sarah Richey known for?
Sarah Richey has skills like Database Design, Data Analysis, Requirements Gathering, Report Writing, Sql, Microsoft Excel, Qualitative Research, Quantitative Research, Erp, Business Analysis, Strategy, Project Management.
Who are Sarah Richey's colleagues?
Sarah Richey's colleagues are Dustin Fischer, Matt Westrick, Maxim Wittek, Tyler Mills, Maxim Brown, Lauren Koch, Raphaël Jaurès.
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