Providing on-site facilities management for a national charity based in York. Ensuring regulatory compliance for all matters H&S.

Volunteer board set up to promote and support Young Enterprise within Yorkshire. For more information visit http://www.young-enterprise.org.uk/

Ardor Support provides support to businesses who need expertise in operations on an ad-hoc or on-going basis. The goals of Ardor Support are to provide clients with open and honest guidance and advice on areas of improvement and ensure projects are completed on time and on budget. Ardor Support can help in the following areas; - Operational best practice - review ways of working and make recommendations of improvement. - People Management - develop objectives and KPI‘S to ensure staff work to organisational objectives and are measured as part of on-going appraisal/performance review. Help line managers to improve their management style through support and guidance. - CSR - helping identify and implement Corporate Social Responsibility within organisations to mirror your values.- Strategy, Vision, Mission, Values - help, support and guide you to define, develop and communicate your business strategy, vision, values and company mission statement. Having a clear directive ensures staff know and understand their own contribution to your success. - Procedures - document procedures to ensure all staff work consistently. - Finance review - review of your business and identify any areas of cost saving or value for money. Cashflow, forecasting and budgets.- Efficiencies - work with you to identify efficiencies in your business to help save time/money and give you and your staff opportunity to work on key business objectives - Project Management - deliver key projects for you using established project management methodologies. Project plan, budget, milestones and resource management, as needed. The work which Ardor Support can provide is wide and varied; if there is activity which you require support, please contact us for an initial discussion. Ardor Support also works with a number of complementary partners and we would be delighted to make recommendations to our trusted partners.

Leading the implementation of operational aspects of the organisation during R&D and pre-launch, including leading on Finance, Operations, Business Performance and HR.

An individual with diverse skill set. Highly driven and motivated. Experience across several business functions including HR, finance, ISO, facilities, people management/development. Delivered key projects ensuring robust tender process, implementation and ongoing monitoring ensuring adherence to contractual obligations. - Member of Senior Management Team - Development and implementation of strategies, policies and practices. - HR – responsible for HR function including recruitment, compensation analysis/benchmarking, disciplinary/grievance process, performance management, annual appraisals, objective/KPI setting, learning & development – training needs analysis, coaching/mentoring, payroll, inductions – achieved CPD recognised HR training. - Team management – responsible for a team of 10. Success of achievement of Customer First accreditation. Commitment to development, coaching and mentoring. Use of online tools to guide improve performance, DISC, Thomas International and iHasco.- Finance – Ensuring income and margins in line with budget. Negotiate contracts (hard/soft facilities, supplies, equipment, insurance etc), building lease negotiation. Financial sign off.—Efficiencies - identified and improve business effectiveness achieving 15% savings. - Facilities - Leading a team for Health & Safety across a multi building site of 140,000 sqft. PPM, contractor assessment, RAMS and all hard & soft facilities. Driving through savings and efficiencies and management of c£800k annual budget.

Assisting in fundraising activities for Parkinson's UK - Yorkshire and Humber Region.

Experienced in managing a diverse client base from mobile phone manufacturer to online gaming companies. Utilising several years experience in Localisation industry by assisting and advising companies on best practice and advising customers on how to improve their localisation process whilst achieving process and cost efficiencies.Strategic Account Director responsible for development and management of blue chip accounts; defining and executing strategy. Ensuring ongoing revenue streams/pipeline, customer service and retention.

Responsible for managing customer service and customer complaints. Working across sales, operations and supplier managements to resolve issues. Responsible for ISO Operating procedures relating to customer service, corrective and preventative actions. Attending client visits to assess service levels and present Management Information.This role is to ensure the highest level of quality of delivered work and the provision of a quality review service throughout the company and with all services.

Primary interface with clients. Overall responsibility for schedule and deliverables and on-going Account Management. Ensure client satisfaction whilst achieving an acceptable profit level and working to company procedure. Manage an on-going pipeline for annual revenue target of £1.25m per annum. Successfully delivered a number of high profile projects on budget and to plan.