Leading product development to include tech modernization and enhancing digital features to meet the needs of small businesses owners.

- Establish a positive rapport with assigned clients to develop and maintain long term relationships to understand clients' business needs and objectives.- Perform and prioritize multiple tasks related to issue resolution such as research, testing, verification, and documentationfor TRIAD, TSYS Collections Recovery Systems, and FlexCollect.- Complete clients' option(s) maintenance requests with quality and accuracy.- Assist with multiple projects to include the documentation of project work and completing development tasks within established time frames.

- Responsible for all RSA Verified by Visa and Mastercard Securecode key management activities.- Lead custodian/analyst for the generation, maintenance, and renewal of both mainframe and non-mainframe (digital SSL) certificates.- Lead custodian/analyst for TSYS Disaster Recoveries to include the loading and deleting of Integrated Cryptographic Service Facility (ICSF) keys.- Lead and resource custodian/analyst for various Mag, Chip, and Radio Frequency Identification (RFID) keys projects for over 30 clients processing on multiple platforms.- Assisted in the implementation of various types of data encryption such as MQ and Connect Direct SSL, PGP, Netbackup, Hitachi, Tape Storage (VTS) Datacryptors, and IBM’s Encryption Key Manager (EKM).