Sarah Lukacs Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Growth Opportunities - 50% | Strategic Account Planning - 30% | Renewal Preparation & Negotiation - 20% • Growth Opportunities: Identified growth opportunities through discovery calls, constantly learning what new projects clients were working on; what new accounts they’d won or campaigns they were launching where Resonate data could be a value added partner. • Strategic Account Planning: continuously refined client Mutual Action Plan during bi-weekly engagement calls, and quarterly and Executive Business Reviews to stay aligned with client’s key initiatives. • Renewal Preparation & Negotiation: led Executive Business Reviews with client stakeholders four months prior to contract renewal to solidify strategic plan and growth opportunities.

Seattle, Washington, United States

Behavior Change - 35% | Business Reviews & Solution Consultation - 35% | Contract Negotiation - 30%Behavior Change: educated clients to fundamentally change how they think about customer sentiment and feedback collection, asked provocative business impact questions about customer experience to spur new engagements.Business Reviews & Solution Consultation: in partnership with Customer Success Managers, we would routinely review results of unsolicited and solicited feedback trending to uncover new opportunities to engage with customers and improve the customer experience. Global Enterprise Level Contract Negotiation - managed the company’s largest, most strategic global brand clients whose renewal contracts were negotiated through sourcing & procurement and required multi-level approvals, complicated PO processing and that took several months to execute.

Greater Seattle Area

Behavior Change - 35% | Business Reviews & Solution Consultation - 35% | Contract Negotiation - 30%Behavior Change: educated clients to fundamentally change how they think about customer sentiment and feedback collection, asked provocative business impact questions about customer experience to spur new engagements.Business Reviews & Solution Consultation: in partnership with Customer Success Managers, we would routinely review results of unsolicited and solicited feedback trending to uncover new opportunities to engage with customers and improve the customer experience. Global Enterprise Level Contract Negotiation - managed the company’s largest, most strategic global brand clients whose renewal contracts were negotiated through sourcing & procurement and required multi-level approvals, complicated PO processing and that took several months to execute.

Greater Seattle Area

Enterprise Account Expansion 50%| Custom Growth Opportunities - 20% |Preparation & Negotiation- 30%Enterprise Account Expansion: grew and expanded Comscore exposure and usage to new business units or international markets within an Enterprise relationship.Custom Growth Opportunities: uncovered business needs outside of existing syndicated data engagement, partnered with Solutions Engineering and Research teams to scope and sell custom engagements. Preparation & Negotiation: large, enterprise contract renewals with input from multiple teams and stakeholders geographically dispersed, working in partnership with sourcing teams.

Greater Seattle Area

Identify & Close Channel Cross-Sell Opportunities – 35% | Strategic Account Planning - 35 % | Renewals- 30% Identify & Close Channel Cross-Sell Opportunities: uncovered new engagement opportunities to implement customer feedback collection capabilities across all customer touchpoints including very specific parts of a website or mobile app customer journey, in brick-and-mortar stores and contact centers. Strategic Account Planning: within existing engagements, my role involved establishing and continuously collaborating with clients to update Mutual Action Plans according to their evolving business needs to ensure we continued to deliver relevant and actionable results.Renewals: large, enterprise contract renewals working in partnership with sourcing teams.

Seattle, Washington, United States

Increase Client Engagement - 25% | | Data Storytelling - 25% | Renewal Preparation & Negotiation - 50%Increase Client Engagement: regularly conducted large and small scale Capabilities Review Presentations to broaden usage of and reliance upon Comscore data across my client organizations.Data Storytelling: routinely and proactively created data story boards for prospective clients based on their business use cases to entice innovative ways of using Comscore data and to ensure Comscore was always at the forefront of their initiatives.Renewals: large, enterprise contract renewals working in partnership with sourcing teams.