Sarah Mack Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Provided comprehensive information regarding The Walt Disney World Resort using numerous software applications. Developed and maintained relationships with Guests and cast members to provide world class customer service.Embodied Disney’s Sales Through Service philosophy to create personalized vacation experiences for Guests.

Orlando Disney Springs

Responsible for promoting and selling 604 guest rooms and 17,000 sq ft Conference Center to help achieve hotel revenue and occupancy goals. Primary responsibilities included managing room inventory for groups, providing site tours, acquiring new sales leads, analyzing future revenue data, and providing overall support for our sales team.Maintained.

Jointly executed 3 day investment conference centered around building relationships globally and cultivating intentional environments.Partnered with 14+ venues and 5 hotels within Columbia, Missouri.Served as the Hospitality Leader for our 50 staff members and over 300 attendees.

Columbia, Missouri, United States

Led the Front Office team to work in an efficient and effective manner throughout challenging scenarios, helped achieve determined goals, while always providing Drurys +1 service attitude.

Columbia, Missouri

Cross trained in all departments including front office, food and beverage, and housekeeping. Provided superior customer service to our guests by implementing our +1 service attitude for all 210 guest rooms.

Partnered directly with the Division of Applied Social Science faculty to help create an online task force assisting with the transition to an online learning environment for the faculty and students due to the pandemic.

Columbia, Missouri

Efficiently processed guest registrations.Created and distributed arrival and departure reports for all departments.Worked closely with Housekeeping to ensure rooms and being placed into inventory in an appropriate manor.

Orlando, Florida

Delivered exceptional Guest experiences while providing world class customer service.Managed multiple tasks while under pressure.Successfully completed multiple customer service training courses.

Columbia, Missouri

Bachelor'S Degree, Hospitality Management Emphasis In Lodging And Event Management

Minor, Business, Business Administration And Management, General