Sarah Macmaster Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Product Development:- Research and analyze new products and capabilities available in the global market- Assess new ideas against a strong understanding of what clients are looking for- Evaluate the financial structure and potential performance of product ideas and enhancements- Develop design briefs for new ideas, including product specifications to give a clear, focusedoutline to leaders- Collaborate with key stakeholders to launch new ideas approved for… Show more Product Development:- Research and analyze new products and capabilities available in the global market- Assess new ideas against a strong understanding of what clients are looking for- Evaluate the financial structure and potential performance of product ideas and enhancements- Develop design briefs for new ideas, including product specifications to give a clear, focusedoutline to leaders- Collaborate with key stakeholders to launch new ideas approved for development- Provide information and assist training teams and business partners with understanding productsand capabilities- Deliver presentations and act as a resource for questions- Monitor key performance indicators, evaluate and suggest product or capability improvementsProduct management:- Regularly assess the performance of GRS products and capabilities in the market. Including: - Competitive environment - Financial performance across revenue and expense drivers- Identify impact of new trends or changes in the environment, including internal and legislativechanges, and recommend solutions to addressthese changes.- Support product specific reporting, create and take care of key product documents, forms andinternal reference documentsDevelopment of new tools and updates to current tools related to GRS Products:- Provide input into design and functionality of new and current tools- Identify opportunities for new tools to support GRS Products Show less

Montreal, Quebec, Canada

Bonjour Bébé is a non-profit organization which strives to help new moms and babies in need with material help. We provide only new and unused items in order to alleviate financial stress and provide support for the moms and babies to strive.

Montreal, Canada Area

As an Investment Consulting Associate - Defined Contribution (DC) Plans, I support our DC Plan Principals and Partners in providing a range of investment services to institutional clients. In addition, I assist investment Principals and Partners with other types of institutional clients, such as defined benefit plan sponsors and trustees, endowments and other institutional funds.Responsibilities:Conduct qualitative and quantitative analyzes using proprietary Mercer… Show more As an Investment Consulting Associate - Defined Contribution (DC) Plans, I support our DC Plan Principals and Partners in providing a range of investment services to institutional clients. In addition, I assist investment Principals and Partners with other types of institutional clients, such as defined benefit plan sponsors and trustees, endowments and other institutional funds.Responsibilities:Conduct qualitative and quantitative analyzes using proprietary Mercer tools;• Produce quarterly performance monitoring reports for our clients;• Conduct a critical analysis of the various financial markets, investment styles and portfolio characteristics, in order to analyze the performance of investment managers and the impact of these factors on the returns generated;• Play a leading role in researching investment managers and service providers, developing pension plans, reviewing governance and other ad hoc investment projects;• Produce and review education strategies and education documents for our clients;• Support Principals and Partners in providing services to current and potential clients;• Communicate with investment managers, service providers and custodians to obtain or clarify client-specific data for reporting purposes;• Interact professionally and effectively with clients and colleagues at all levels;• Represent and promote Mercer's image, both internally and externally. Show less

Longueuil, Quebec, Canada

Responsible for both the Longueuil and Sherbrooke offices’ Sales Support teams. - Provide leadership and coaching to the Sales Support and Operations teams in order to drive performance and meet business objectives. - Implement day-to-day operations in the region, including budgeting, premise management, as well as regional and national initiatives. - Work with Sales leadership, Sales Support, and Operations team in order to put in place annual and quarterly business plans… Show more Responsible for both the Longueuil and Sherbrooke offices’ Sales Support teams. - Provide leadership and coaching to the Sales Support and Operations teams in order to drive performance and meet business objectives. - Implement day-to-day operations in the region, including budgeting, premise management, as well as regional and national initiatives. - Work with Sales leadership, Sales Support, and Operations team in order to put in place annual and quarterly business plans. - Coach team members to successful execution of business plans. - Sponsor the execution of compliance (including education, coaching, and monitoring). - Support relationships with distribution, MGA, back office, and Head Office partners. - Contribute to creative and innovative solutions. - Foster clear understanding of role objectives and develop talent as well as capabilities in alignment with business strategies. Show less

Montreal, Canada Area

Relationship management: • Key contact for the field (Account Management and Education Teams) in providing education assessment tools, and education strategies. • Provide regular communications and support to the field about education ideas, tools, and templates. • Consult and collaborate with multiple internal sales, account management, design and communication resources to create high impact educational offerings for plan members. • Support the National Education Consultants… Show more Relationship management: • Key contact for the field (Account Management and Education Teams) in providing education assessment tools, and education strategies. • Provide regular communications and support to the field about education ideas, tools, and templates. • Consult and collaborate with multiple internal sales, account management, design and communication resources to create high impact educational offerings for plan members. • Support the National Education Consultants on large implementations and initiatives supporting the development and execution of the strategy deliverables. Consulting: • Support, participate and provide input into the presale process and assessing the right education solution for clients • Support the field in determining which templates and tools will meet the client’s needs • Provide recommendations on ways to improve GSRS education strategy based on effectiveness of different strategies and materials. Project Management:• Manage significant number of member education and communication tasks to meets the client's expectations on scope, time and quality. • Create and manage education and communication budgets for clients Show less

Manage project schedule with Business Development Managers; including coordinating pricing requests, reaching out to contacts, and completing RFP’s.Submit proposals on behalf of Account Executives.Prepare presentations for finalist meetings; including coordinating with different departments for the required material.Manage annuity sale process.Coordination of the after-sale process (documentation, customer service, contracts).Support the sales process by effectively handling… Show more Manage project schedule with Business Development Managers; including coordinating pricing requests, reaching out to contacts, and completing RFP’s.Submit proposals on behalf of Account Executives.Prepare presentations for finalist meetings; including coordinating with different departments for the required material.Manage annuity sale process.Coordination of the after-sale process (documentation, customer service, contracts).Support the sales process by effectively handling inquiries from brokers/consultants/clients and Head Office peers.Weekly update of sales report.Potential client analysis (research, inform and disseminate information in a timely manner through data mining and statistical analysis)Ability to closely coordinate and follow-up across 3 regions for proposals and finalists simultaneously.Conceived, designed, promoted, and currently bringing through to phase 1 the Finalist presentation pilot project.Conceived and designed the product comparison chart. Show less

Group Savings And Retirement Sales

Support customer service processes by ensuring that administrative tools required by the team are in place and up to date. Assess inquiries from intermediaries, clients and internal partners, in order to provide an informed response or redirect to the appropriate resource.Conceived, designed, promoted, and brought through to completion Phase 1, the introduction of iPads as a tool for delivery of our services. This project permits the integration of home-based work units, and streamlines… Show more Support customer service processes by ensuring that administrative tools required by the team are in place and up to date. Assess inquiries from intermediaries, clients and internal partners, in order to provide an informed response or redirect to the appropriate resource.Conceived, designed, promoted, and brought through to completion Phase 1, the introduction of iPads as a tool for delivery of our services. This project permits the integration of home-based work units, and streamlines the recording and exchange of information thereby creating administrative efficiencies.Coordinate the activities of different departments to ensure that commission issues are handled and resolved. Assessment reviews to determine broker eligibility for contracting; this involves security and financial risk assessment. Write, edit, layout and disseminate monthly and quarterly reports for clients. Show less

Montreal, Canada Area

Reviewing insurance claimsCustomer service

Montreal, Canada Area

Customer serviceBilling Subject Matter Expert (Staff Support/Supervisor)Training new hires groupsEscalations (Supervisor on duty for customer service)Root Cause Specialist (Investigating repeat customer issues to create new company procedures)

Montreal, Canada Area

Billing specialist in customer service.Training and coaching of new hires.Creating and implementation of sales training.Escalations (Supervisor on duty for customer service).

Bachelor Of Arts (B.A.), Anthropology, Minor In Business Studies

Dec, Commerce