Sarah Sheehan Email and Phone Number
With a rich background spanning two decades in global strategy, product and program management, design, revenue growth, business intelligence, sales, marketing, finance, and customer experience, I've consistently driven transformative initiatives that yield tangible results. Throughout my career, I've spearheaded the launch of numerous operational strategies, products, and revenue programs, cumulatively generating over $48 million in new revenue and operational cost savings.Known for my ability to leverage data to inform decision-making, organizations and leaders regularly enlist my expertise to deliver impactful outcomes. I'm fueled by a genuine passion for improving people's lives through the optimization of experiences, processes, products, and technology with data. This passion serves as the cornerstone of my thought leadership, guiding me in effectively communicating and collaborating with diverse stakeholders across product, operations, and business intelligence functions.My innate ability to identify promising ideas and translate them into actionable plans sets me apart. I thrive on turning challenges into opportunities for innovation, and I firmly believe in the power of collaborative solutions that benefit all stakeholders. My unwavering dedication to understanding and meeting user needs, while achieving business objectives, underscores my approach to every project.If you're interested in exploring opportunities for collaboration or simply want to exchange ideas, I'd be thrilled to connect.Areas of Expertise:Digital Transformation • Strategic Thought Leadership • Product Management • Product Strategy • Roadmap Creation • AI Data Product • Data Storytelling • Team Leadership • Cross-functional Team Leadership • Collaborative Partner Management • Product Lifecycle Management • Competitive Intelligence • Coaching • C-Suite Presentations • Data Management • Emotional Intelligence (EQ) • Human-Centered Design • Mentoring • Process Optimization • Productivity Optimization • Public Speaking • Requirements • Social Intelligence • Solutions Design • Strategic Enterprise Business Analysis • System Implementation • Systems Thinking • Turnarounds • UX Research & Storytelling • Strategic Design Thinking • Program Management • Roadmap Strategy • Senior Leadership Workshop Facilitation • Data Mart Creation • Conflict Management • Workato • Airtable • Tableau • Looker • MySQL • SQL • Salesforce • Snowflake • Redshift • JIRA • SaaS
Servicetitan
View- Website:
- servicetitan.com
- Employees:
- 2885
-
Director, Product ManagementServicetitanChapel Hill, Nc, Us
-
Group Product ManagerServicetitan Feb 2023 - PresentAustin, Texas, United StatesI was hired onto our Data Leadership Team to lead Titan Intelligence strategy and and development across 15+ Senior R&D leaders, overseeing tribes of data scientists, machine learning engineers, product managers and software engineers to create and execute against Generative AI focused roadmaps. To date, led and coordinated launch of over 20 powerful Generative AI and ML data products that increased customer revenue and their operational efficiencies through time savings➸ Led our data science and engineering teams to execute our first at scale large language model based machine learning solution into production with a 74% model precision that increased customer revenue generation by $14 milion to date.➸ Led AI strategy, roadmap creation, reqirements alignment and development with R&D senior leadership, multiple product, engineering and data science tribes to coordinate and deliver a Shock & Awe battery of 14 new AI marketing, accounting and call center features for our annual 2023 Pantheon conference that provided exponential time savings and increased ROI for all ServiceTitan customers. Encompassed launching a company-wide GenerativeAI policy, running the most efficient Hackathon at ServiceTitan to date and then presenting multiple sessions at Pantheon on our advancements with GenerativeAI. ➸ Leading AI strategy, roadmap creation, reqirements alignment and development with R&D senior leadership, engineering and data science to design and develop 9 new ML and GenerativeAI features for into a brand new product line around marketing and call centers that is projected to generate 100m ARR over the next 5 years. ➸ Led strategy, alignment and development with data science and engineering to create and deploy new scheduling pro generative AI automation that reduces agents time spent by 40% on mundane repetitive tasks while improving customer experience ratings.
-
Career & Success Life CoachSelf-Employed Jan 2018 - PresentAustin, Texas Metropolitan AreaDriven career and success life coach focused on building confidence and growth mindsets in women in STEM and tech to empower them to accelerate their careers and life forward.➸ Direct 1x1 coaching with a focus on identifying each individuals story and their strengths, train on conflict resolution techniques and building growth mindsets to aid them in showing up authentically and effectively in the workplace and life to overcome current areas of opportunity. ➸ Resume writer and reviewer to enable clients to show up for themselves and articulate their story in a way that will get them seen for what they can bring to companies with their built skillsets. ➸ Support clients in collaborating to build detailed career advancement plans on how to build towards a specific goal
-
Principal Director, Product Service DesignElectronic Arts (Ea) Sep 2020 - Feb 2023Austin, Texas, United StatesJoining EA in 2020, I was initially hired as the Principal Manager of Product Experience & Service Design. I was quickly promoted to the extended leadership team as a Director in recognition of exceptional performance and delivery of key results. I provided end-to-end roadmap creation with oversight of multiple programs and development of new products while leading 20+ cross-organizational senior directors. ➸ Built a roadmap of prioritized marketing and cx optimizations by aligning 27 senior marketing, brand, cx, and studio data insights leaders and their teams to then lead design and launch of over 37 marketing and cx experiences through product, system and process improvements that increased operational efficiency by 10%, contact resolution by 8%, and reduced costs by almost 1m.➸ Directed collaborations across those same cross-functional leaders to identify and aggregate cross-team data needs, launched a new cross-game data management system which led to significantly reduced cross-franchise analysis turnaround—down from more than 4 months to 3 hours. Work lead to a 5% increase in revenue generated for top 3 game franchises.➸ Launched service design practice – trained and developed 6 researchers, analysts, and designers to optimize product experiences and generate utilization. -
Principal Business Architect, RevenueProcore Technologies Jun 2019 - Sep 2020Austin, TexasDuring my time with Procore Technologies, I owned marketing and sales product roadmap and development focused on increasing revenue generation. Led a partnership with senior corporate leaders to understand roadblocks and create roadmap to resolve issues for continued progress and revenue generation. Coached and mentored a team of 8 global revenue, product operation systems, and business analysts to function as product owners, project managers, system owners, and data analysts. ➸ Spearheaded the design and implementation of an end-to-end Demand Funnel product, providing a comprehensive view of the customer acquisition journey and increasing customer revenue generation by 40%. ➸ Optimized user experience through data integrations and visualizations, boosting revenue generation by 10% and improving SDR SLA by 80%.➸ Defined a customer-focused up-sell and cross-sell strategy, driving a 13% increase in year-over-year revenue. -
Sr Lead Business Analyst, Global Strategy & OperationsExpedia Group Jul 2018 - Jun 2019Austin, Texas AreaAs the sr lead business analyst, I acted as program and product manager overseeing optimizations in the Expedia and Vrbo acquisitions and booking strategic operations by developing strategies for cutting costs and minimizing inefficiencies through data analysis. I led a team of 4 global business analysts to perform as project managers, process owners, and data analysts.➸ Reduced operational costs $1.2M along with trust and safety claims costs $560K through the process and system improvements in the rebooking scenario.➸ Automated multiple manual systems and processes, eliminating the need for extraneous human interaction.➸ Minimized inbound traveler call transfers by redesigning systems and processes to prioritize first-call resolution in frontline support. -
Senior Manager, Product & Revenue Analysis At Framesdirect.Com A Subsidiary Of EssilorluxotticaEssilor Group Jul 2015 - Jul 2018Austin, Texas AreaJoining Framesdirect.com, a subsidiary of EssilorLuxottica, I collaborated with leaders in marketing, sales, returns, finance, and operations teams while leading 3 revenue operations analysts to perform as finance, data, and process analysts.➸ Partnered with IT to enhance the CRM by designing and incorporating custom product optimizations that increased revenue generation by 3m+. ➸ Rolled out Riskified, a system that alerts Sales teams to take immediate action against specific order(s). ➸ Strengthened operational efficiency 10% through research, redesign, and implementation of improved systems, operations, and process flows. Revamped the financial, marketing, and operational business processes, which led to a 10% recovery in costs.➸ Decreased operational risk by 88%, financial losses by 83%. -
Director Of Finance And Revenue OperationsAustin Bazaar Oct 2012 - Jul 2015Austin, Texas➸ Led 6 revenue operations and finance departments, encompassing more than 70 team members for 2 $25M e-commerce companies and helped increase growth by 50% YoY.➸ Cut costs by $272K by designing and implementing system improvements to warehouse and shipping operations. ➸ Improved revenue departments’ operational efficiencies 15% by executing 4 system integrations for risk management and revenue operations (Salesforce CRM, BigCommerce, QuickBooks, and Signified). -
Manager, Account RelationsAll Web Leads, Inc. Apr 2011 - Sep 2012Austin, Texas Area➸ Increased team’s portfolio effectiveness 75% by developing new reporting and procedures and leading cross-functional teams to resolve customer technical and quality assurance (QA) data issues. -
Manager, Cx & Finance OperationsFlirtcatalog.Com Jan 2009 - Jun 2011Fort Lauderdale, Fl➸ Managed 5 finance and operations departments within a $9M e-commerce company and increased growth by 15% YOY.➸ Reduced operational costs 20% and fraud risk 75% while boosting customer satisfaction 50% by designing and implementing 6 process and technology business optimizations in partnership with IT.
Sarah Sheehan Education Details
-
Digital Transformation Leadership -
Summa Cum Laude, 4.0 -
English Language And Literature, General
Frequently Asked Questions about Sarah Sheehan
What company does Sarah Sheehan work for?
Sarah Sheehan works for Servicetitan
What is Sarah Sheehan's role at the current company?
Sarah Sheehan's current role is Director, Product Management.
What schools did Sarah Sheehan attend?
Sarah Sheehan attended Questrom School Of Business, Boston University, Southern New Hampshire University, Bridgewater State University.
Who are Sarah Sheehan's colleagues?
Sarah Sheehan's colleagues are Pavel Gorin, Anna Drnoian, Chase Chatelain, Meagan Birmingham, Erica Li, Jameson Weber, Roxanne Vedral.
Not the Sarah Sheehan you were looking for?
-
5mktg.com, talentworkslv.com, motivaction.com, hotmail.com, mktg.com2 +176341XXXXX
-
Sarah Sheehan
Johnson & Wales University Graduate - Ready To Step Out Into The World And Do Adult Things!Thompson, Ct -
Sarah Sheehan
New York, Ny
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial