Sarah Introvatolo Email & Phone Number

Plymouth Meeting, Pa, Us

• Directly managed Phenom’s largest and most complicated customers to drive adoption • Pioneered the customer on-boarding process that is now standard for all new customers• Assisted sales with RFPs and references• Mentored new CSMs

Ambler, Pa

• Led the Premium Plus Customer Success team that works with medium and large customers• Designed and implemented re-engagement model (increased adoption by average of 75-150%+)• Spearheaded special projects and initiatives to provide the best experience for customers and scale the customer success team• Launched one to many campaigns for training, review of new features, best practices and benchmarks that led to increased adoption of the Phenom TRM Platform

• Created first training and on-boarding process for customers• Identified white space opportunities and worked closely with Account Management to support account expansion across the SaaS platform• Assisted as an escalation point of contact for support, product, and general escalation items • Served as a subject matter expert (SME) across all parts of the Phenom TRM platform- CRM, Analytics, CMS• Analyzed customer data and provided actionable insights during business reviews• Highest adoption rate for end users among CSM team

Berwyn, Pa

We do everything your traditional broker does, while actually helping you manage your medical benefit costs.We combine risk management strategies & proprietary technology solutions to help you manage your benefit costs, while improving your member’s experience.We’ve developed innovative benefit solutions, financial transparency tools, claims management processes & a comprehensive service model to help you manage your benefit programs.As a result of our innovative strategy, annual increases are less than 4% across more than 17,000 members.

Doylestown, Pa

• Oversee the entire scope of college and university recruiting in 3 regions of the company, Northeast, Midwest and Eastern• Responsible for relationship with the colleges and universities in 23 states• Strategize with three region executives on individualized programs and implementation approaches for their specific needs•Led design and implementation of new CRM system company wide and trained executives and 500+ recruiters on it• Design and execute training programs for 250+ field recruiters including in person and virtual training methods• Develop and implement recruiting protocols and programs to ensure consistency across 23 states• Coach mid- level managers to drive recruiting results with their local recruiting teams

Doylestown, Pa

• Build and maintain relationships and recruiting access with 200+ colleges in a 12 state territory• Consistently analyze and monitor recruiting results from local sales managers and help identify areas of opportunity• Coach managers on recruiting programs and best practices to help facilitate their relationships with campus contacts• Cross train sales managers on campus to increase skills and results• Conduct calls with managers to develop their recruiting skill set and offer insight on key metrics• Deliver training and professional development messages with audiences up to 100 people• Collaborate with team members to execute Vector’s branding and social media presence with regards to campus

Doylestown, Pa

• Created promotional literature for sales contests and trips using Microsoft Publisher• Helped plan events including researching possible sites, negotiation of contracts, etc.• Tracked contests, processed payouts and kept the field up to date on sales figures and standings• On-site facilitation of divisional and regional conferences• Carried out administrative duties- expense reports, data entry, etc

Lawrenceville, Nj

• Interviewed thousands of applicants in order to train and develop a sales team• Planned and executed office advertising strategies resulting in over 275 sales representatives recruited• Coached these reps in sales skills, time management, presentation skills and goal setting• Supported and instructed reps through daily interaction, personal 1-on-1 coaching, and weekly meetings designed to improve both personal and professional development• Trained and managed a team of receptionists to take incoming and make outgoing calls for open positions

Warrington, Pa

• Worked with manager to recruit and train sales force• Provided weekly consultations for all representatives, serving as a coach and advisor• Led the office sales team in 2 week push contest with $8,900

Warrington, Pa

• Handled direct sale of high-quality Cutco cutlery (from prospecting and initial contact through close of sale.)• Build a customer base of over 120+ people solely based on personal recommendations• Field trained 15+ representatives on appointments • Attended several two day professional seminars to increase understanding of the sales processes and network with other representatives

Bachelor Of Business Administration (Bba), Finance, General

Bachelor Of Business Administration (Bba), Business Administration And Management, General