Sarah Ribeiro Email & Phone Number

Liverpool, Inglaterra, Reino Unido

Liverpool, Reino Unido

Production of daily, weekly and monthly departmental reports detailing performance versus budget and forecast and highlighting any trends in performance to inform decision making that ensure targets are met.Supporting the enhancement and development of the Business Analysis function.Providing timely and accurate data sets to support the team in developing new business.Monitoring industry trends and competition that impact the current network at Liverpool John Lennon Airport.Maintaining a variety of internal databases used by the wider team in their understanding of the UK aviation Sector.Providing budget and forecast analysis.Developing a suite of free data into a comprehensive tool to support business development (CAA, ONS, Visit England).Liaising with Marketing on routes under performance, providing a steer on which routes to be promoted.Developing relationships with key internal department, providing data and information to support planning in their area of the business.Maintaining the Aviation Contracts database ensuring all necessary internal information is up to date.Supporting contract management of incumbent airlines and tour operators.Maintaining a detailed log of all cargo movements and throughput.Supporting the Aviation Development team with administration of billing and invoice loading on Exchequer.

Liverpool, Reino Unido

Managing the rate levels for Easirent car hire. Maintaining competitive pricing structures to increase revenue and market share. Researching and monitoring competitors’ pricing and products. Analysing past and current trends in the market to maximise future sales. Supporting the Pricing & Revenue Manager with reports and data management. Liaising with sales and marketing on promotions and sales strategies.

Brasil

Responsible for sales reports to analyse KPIs and sales results. Specialized focus on Backlog Management. Experience working closely with Supply Chain and Sales Team to meet delivery goals and ensure correct management of inventory levels to satisfaction of customer needs.Projects management and leadership experience: Planning, controlling and monitoring projects to minimize risks - detection and reports of fraudulent activities. Cooperation and coordination with different departments to create and improve administrative office tools and projects, improving the Sales Team efficiency. Planning and monitoring sales of back-office activities.Maintenance of the company's website, specialized in advertising campaings.

Brazil

Responsible for analysis and reports focused on creation and implementation of procedures in order to maximize customer satisfaction and minimize costs. Responsible for analysis of customers complaints and development of solutions to respond to client's inquiries and issues. Development of Customer Service's budget performing cost-benefit analysis, forecasting received calls and headcount. Responsible for providing timely and accurate analysis to decision makers.

Brasil

Internship program focused telecommunications technical and professional development. In addition, participation on projects aimed at providing information for marketing teams. Application os statistical knowledge to improve forecast and capacity studies.

Brazil

Internship in State University of Campinas focused on studying university's public programs and evaluations by analyzing expected results and impact categories. Responsible for database creation with the objective of allowing evaluation analysis. Responsible for managing State of University of Campinas's professors meeting, working with budget and reservations.

Brazil

Internship at The Brazilian Agricultural Research Corporation with focus on statistical analysis to find errors, inconsistencies, as well as proposing methods for filling gaps and data interruptions.Responsible for performing analysis on climate data from local weather stations in order to identify discrepancies in data series along with analysis of historical data series in search of climatic extremes in different regions of the country.

Brazil

Responsible for developing statistical reports for the citizen service of Campinas City Hall, in order to measure and manage the call center’s performance according to the needs of the residents of the city.Responsible for implementation of the Health Care Customer Support Service, preparing budget considering acquisition of products, forecasting received calls and headcount and additionally training in assistance techniques.

Specialization, Business And Management

University, Mathematics