Sarah Markun Email & Phone Number

Bury St Edmunds, Suffolk , Gb

I was recruited with a strategic mandate to enhance Salesforce user adoption, I successfully transformed the platform into a unified source of truth for our customer data. Through meticulous planning and implementation of targeted initiatives, I empowered teams to leverage Salesforce's capabilities, driving efficiency, and ensuring a comprehensive, centralized view of customer information. My dedication to fostering a culture of adoption has not only streamlined operations but has also significantly enhanced the organization's ability to make informed, data-driven decisions.From conceptualizing and implementing innovative solutions to addressing day-to-day inquiries, I have been the driving force behind the platform's success. My commitment to excellence and extensive experience in supporting users globally has not only fortified my proficiency in Salesforce but has also established me as a reliable leader in maximizing the potential of this powerful CRM tool.Empowering users on the Salesforce platform has been key in increasing user adoption of the tool. Through comprehensive training programs, user-centric workshops, and ongoing support, I have cultivated a culture of self-sufficiency and confidence among users. By fostering a collaborative environment and providing accessible resources, I empower users to harness the capabilities of Salesforce, transforming them from mere operators to strategic contributors, who actively collaborate with me on improvements. This commitment to user empowerment not only enhances individual skill sets but also contributes to the overall success and efficiency of the organization's CRM initiatives.I have had sole global responsibility for all CRM and Marketing Automation requirements for the Production Solutions division of Videndum, which includes the entire Salesforce suite of products, Sales Cloud, Service Cloud, Marketing Cloud, Sales Engagement, Knowledgebase, Inbox, together with a number of the Conga & Own solutions.

I spent 5 weeks supporting my husband Chris whilst he did a charity cycle ride from London UK to La Rabita, Southern Spain. He left on the 1st June and I joined him at the end of June once my Google contract ended to support him during his final few weeks travelling across Southern Spain. In total he raised over £3k and travelled in the region of 4,000km.

Mountain View, Ca, Us

6 month contract setting up Eloqua for Google working through my own company 'Teardrop Marketing Limited'. Extended for a further 3 months, until end of June 2013. Working on developing the Eloqua platform for acquisition campaigns for Google Adwords. Building Lead Scoring Programs, Nurture Campaigns, Mini Microsites with dynamic content. Integration with SFDC and building of systems and processes to allow sales to add contacts into various Nurture Streams.

Paris, Fr

Recruited as a Senior SaaS Consultant, I worked on the Sky NowTV Project whilst at CapGemini supporting the set-up and deployment of Eloqua which was used behind the scenes to execute the emails on the tool.

Tokyo, Jp

Engage is a Sony initiative for employees to volunteer 4 days per year of their time to voluntary work. I worked on the committee organising events around the local Counties for staff to volunteer their time. Also worked on various internal events to raise money like a sports day to raise awareness of sports for the blind (blind football etc). To lead by example, I used my 4 days in 2011 together with some annual leave to volunteer for 2.5 weeks in Kenya with GVI to work with an endangered species 'The Colobus Monkey's'.

Tokyo, Jp

Master Marketing user of Eloqua & SFDC within Sony PSE. Responsible for the tracking & ROI of all Marketing spend within Sony Europe. Completed my SFDC 201 Administrator Exam, Eloqua Master in Dec 2011 and the Eloqua RLC (Revenue Lifecyle) Master in Apr 2012. I have built & administered the back-end of SFDC for Sony PSE Marketing for the last 5 years.I have been part of a team of 2 that has built a world class Lead Management Process & team that boasts conversion rates of over 45% regularly & at times up to 60%. I have built the system that the team of 14 use, trained them & built the reporting & training material for users. Within Eloqua I have built complex Programs to automate the delivery of communications depending on our customers activities, together with the tracking of all activities including offline & online marketing within the Campaigns section. I have also written the user guide for Sony Marcoms Team to enable them to track all their activities without having to rely on me to do the work for them, so tracking of Third Party Banners, Social Media, Emails, Emails sent by 3rd Parties, Printed Advertising, Website hits, MURL's, all Exhibition activities among many other tactics.Recently I have managed the merging & technical set-up of our Contact Centre & TeleSales Teams. Merging 3 separate teams together into one location to enable job sharing and enhanced flexibility between the 2 teams covering 9 languages between them. I have just delivered an automated Eloqua program which will save up to 8 hours per agent per week by sending automated comm's through Eloqua where missing data is required to fulfill the customer's inquiry. Which will allow the team to focus their time on tasks which we know have a proven ROI. I have also managed the technical implementation of the Telesales team into our SFDC instance, which allows the business to see immediately the ROI of this Investment.

Tokyo, Jp

9 month secondment as European Marketing Manager for the Video Security Team. During these 9 months I was responsible for the following: - - Project management of IFSEC 2011 Stand (150sqm)- 2 x Video Security Product Catalogues (6 languages)- Product Pricing- Product Forecasting- Business Reviews with Japan- Monthly EMEA Business Reporting

Tokyo, Jp

Farnborough, Hampshire, Gb

Us

Ilm Level 5 - Diploma For Operational Leaders And Maangers

Marketing Cloud Administrator

Sales Cloud Consultant Certification

Ba (Hons) Business And Management Degree, Marketing

Certificate In Direct And Interactive Marketing

Gnvq Business Advanced

Gcse

Education record