Honeybee Health is a new kind of closed-door pharmacy that is working to disrupt, shake up, and give the chills to the industry giants! Our goal is to be the digital platform that changes the way patients access affordable prescriptions.

Oversaw the experience and success of customers post-sale beginning with personalized onboarding tutorials for individuals and teams, technical support, and collecting product feedback so all customers have a positive experience and feel confident with the software.- Held regional workshops with unions and guilds to help create a strong foundation of knowledge with user base.- Managed help resources and materials including help site, instructional videos, one-pagers and any other documentation a production or studio may require to ensure the success of its users with SyncOnSet products.- Built out Customer Success department, set processes, determine KPIs, and managed the team.

A jill of all trades, juggling daily tasks that cross departments, teams and clients. Co-managing a team of 50+ while fielding escalated contacts and mentoring CSAs. Continuing to ensure the department is maintaining its operational excellence while executing projects that impact our workflow and efficiency. • Revitalized internal training and workflow programs such as Escalation Engineer on-boarding and resources, Spanish workflow and transfer protocol.• Developed strategy to improve phone efficiency during high volume, low staffing time that helped the team meet SLA.• Helped develop tool in Google Sheets to track data that can be leveraged to identify knowledge gaps, for individual coaching and improving training as a whole.• Received peer award for Creative Problem Solving.

Direct correspondence with users through email and phone to answer questions concerning their account, billing issues, general inquiries and troubleshooting of service and devices• Ranked #1 CSA in efficiency, successfully obtaining Platinum Status on phone support two times (by completing 500 calls in 1 work week).• Mentored incoming CSAs, both onsite and remotely.• Facilitated Virtual Proximity project to build culture and community between onsite and remote team members.

Worked directly with clients and developers/designers to build and maintain online presence for small businesses.• Trained sole proprietors and small business owners on effectively managing their own social media presence.• Managed regular updates for clients' online accounts, including but not limited to Twitter, Facebook and LinkedIn.• Provided office administrative support.

Oversaw day-to-day operations at Starbucks including coaching and managing baristas, assisting customers and innovating new ways to surprise and delight customers.• Executed tasks daily in the roles of barista, cashier, as well as cash controller. • Communicate professionally and clearly both with customers and fellow partners.• Maintain organization and cleanliness of back room, bar area and cafe.

Worked as an intern supporting producer on shoots and in post production.• Assisted on shoots as a PA.• Logged and batched clips in Final Cut Pro.