+ Leads sales support and technical inquiries.+ Leads customer tech support.+ Visits customers and sales reps occasionally to support sales initiatives.+ Writes and edits marketing and website copy. + Writes, edits, and hosts marketing and technical support videos.+ Creates other media such as photographs of products and graphics for the Acuity website, marketing materials, and technical documents.+ Manages demo inventory. + Liaises with worldwide vendors, Schmitt… Show more + Leads sales support and technical inquiries.+ Leads customer tech support.+ Visits customers and sales reps occasionally to support sales initiatives.+ Writes and edits marketing and website copy. + Writes, edits, and hosts marketing and technical support videos.+ Creates other media such as photographs of products and graphics for the Acuity website, marketing materials, and technical documents.+ Manages demo inventory. + Liaises with worldwide vendors, Schmitt staff, reps, and customers for tech support, sales, and new product ideas.+ Tests and builds Acuity parts in a pinch.+ Technically a professional hand model.+ Best beatboxer in the company. Show less

+ USA Curling Level 1 Instructor Certified+ Instructs new curlers on the basics of curling in a fun and safe manner.+ Sometimes leads Curling 101, a more in-depth course for new people interested in the sport. + Can yell loudly at appropriate times.

+ Helped shape and enact Club COVID policies to protect members while keeping the Club open.+ Led the initiative to educate Club members of the complicated COVID policy with emails and even flowcharts, and updated the membership as policies changed.+ Responsible for bi-weekly Club communications to members.+ In charge of updating social media accounts.+ Wrote posts and pages for the Club website.

+ Provide support for the sales managers of all product lines including but not limited to: * Maintains up-to-date knowledge of the technical aspects of laser measurement and tank monitoring product lines to better assist customers and other Schmitt departments. * Entering and verifying sales orders. * Coordinating with Production and Purchasing Managers to ensure timely shipments. * Preparing domestic and international shipping documents.… Show more + Provide support for the sales managers of all product lines including but not limited to: * Maintains up-to-date knowledge of the technical aspects of laser measurement and tank monitoring product lines to better assist customers and other Schmitt departments. * Entering and verifying sales orders. * Coordinating with Production and Purchasing Managers to ensure timely shipments. * Preparing domestic and international shipping documents. * Invoicing customers. * Coordinating with Accounts Receivable and the CFO to clear credit hurdles before shipping. * Providing light technical support for customers. * Coordinating with Techs to prioritize and schedule repairs. * Updating price lists for sales reps. * Assisting with incoming sales inquiries when the sales team is unavailable.+ Communicate and assist customers internally and externally with inquires about order status, stock status, lead times, shipping dates, product information, and other requests.+ Assist Accounts Receivable with requesting payments and credits.+ Being a force for light and good in a world that is often dark and dangerous. + Making and drinking coffee. Show less

+ Created and filed formation, amendment and other documents for US business entities in all 50 states and DC.+ Resolved customer service issues from clients domestic and foreign – Took orders, advised on services.+ Created invoices, entered payments and bills, and created pricing packages for future invoices using QuickBooks.+ First line of IT support - Troubleshot basic problems; installed programs, updates, and hardware.+ Streamlined advertising. Saved company $10K/year.+… Show more + Created and filed formation, amendment and other documents for US business entities in all 50 states and DC.+ Resolved customer service issues from clients domestic and foreign – Took orders, advised on services.+ Created invoices, entered payments and bills, and created pricing packages for future invoices using QuickBooks.+ First line of IT support - Troubleshot basic problems; installed programs, updates, and hardware.+ Streamlined advertising. Saved company $10K/year.+ Streamlined invoicing procedure, reduced order processing time by about 25% for all employees.+ Wore a cool hat sometimes. Show less

+ Answering phones, generating invoices from Quickbooks-centered service-tracking and billing system, data entry, and creating multi-worksheet spreadsheets in Excel as needed.+ Organized and maintained digital document management system (using Nuance’s Paperport). Responsible for scanning documents and maintaining structure of original paper filing system, improving on the original when possible.

+ Tutoring math, writing, and grammar for the GMAT.

+ Buying samples, finding sources, and obtaining quotes for parts. + Administrating the intra-company part management system and mainframe. + Managing relationships with a network of dealer and other vendors.

+ Researched auto parts to accurately catalog them. * This research often involved analyzing electrical diagrams, repair manuals, and other technical documents to understand the function of parts that were often poorly cataloged by the car companies themselves.+ Used a number of proprietary programs, digital catalogs, Automobile websites, paper catalogs, and even microfiche to ensure accuracy.+ Served as substitute then interim Purchasing Agent from April 2010 to September… Show more + Researched auto parts to accurately catalog them. * This research often involved analyzing electrical diagrams, repair manuals, and other technical documents to understand the function of parts that were often poorly cataloged by the car companies themselves.+ Used a number of proprietary programs, digital catalogs, Automobile websites, paper catalogs, and even microfiche to ensure accuracy.+ Served as substitute then interim Purchasing Agent from April 2010 to September 2010. Show less

+ Taught students from 1st Grade through College level material. + Subjects ranged from SAT Prep, English, Physics (Regents and AP), and Math (arithmetic to calculus).

+ Cleaned and processed customer data to be used in an SAP database using Microsoft Excel. + Used VBA macros and performed some light VBS coding to manipulate the data. + Prepared and presented documents to train newcomers.

+ Tested, fabricated and researched fiber optic cables for the purpose of using on the Hobby-Eberly Telescope (HET).+ Used Excel to analyze data.+ Designed the HET website.+ Documented research for presentation and publishing.+ Presented research at 1/1999 meeting of the American Astronomical Society. * Optical Fiber Evaluation for the Hobby-Eberly Telescope - McGouldrick, K.; Maywalt, J.; Engel, L.; Rhoads, B.; Andersen, D. R.; Ramsey, L. W… Show more + Tested, fabricated and researched fiber optic cables for the purpose of using on the Hobby-Eberly Telescope (HET).+ Used Excel to analyze data.+ Designed the HET website.+ Documented research for presentation and publishing.+ Presented research at 1/1999 meeting of the American Astronomical Society. * Optical Fiber Evaluation for the Hobby-Eberly Telescope - McGouldrick, K.; Maywalt, J.; Engel, L.; Rhoads, B.; Andersen, D. R.; Ramsey, L. W. (http://adsabs.harvard.edu/abs/1998AAS...193.1006M) * The Medium Resolution Spectrograph for the Hobby Eberly telescope: Capability and Performance Goals - Ramsey, L. W.; Engel, L.; Rhoads, B.; Maywalt, J.; McGouldrick, K.; Andersen, D. R., (http://adsabs.harvard.edu/abs/1998AAS...193.1007R) Show less