Sarah Mccann Email & Phone Number

Boston, Ma, Us

San Diego, California, Us

Palo Alto, California, Us

• Manage all post-sales activity for~20 enterprise customers through strong relationship-building, product knowledge, planning, and execution• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes• Collaborate with account executives, engineers, product managers, support, and professional services to drive customer retention and satisfaction• Track customer metrics using Gainsight including: quarterly call delivery, success plans, CSM meter, adoption meter, executive engagement, stakeholder mapping, stakeholder alignment, etc.

Palo Alto, California, Us

• Responsible for the management, care, and retention of ~50 Corporate + Enterprise Accounts • Take a consultative approach to working with customers post sale through implementation to drive value and provide ongoing support to ensure customer satisfaction • Collaborate with numerous teams within VMware Carbon Black including Support, Professional Services, Community User Experience, Escalation, Product/Engineering, and Sales to come up with quick and creative solutions for customer requests and issues• Drive customer retention and uncover add on opportunities within accounts through strategic success plans individual to each customer • Track customer metrics using Gainsight including: quarterly call delivery, success plans, CSM meter, adoption meter, executive engagement, stakeholder mapping, stakeholder alignment, etc.

Palo Alto, California, Us

• Responsible for the customer lifecycle of SMB accounts with 1-500 employees• Serve as the lead point of contact responsible for the health, success, and renewal of ~200 small and medium sized business accounts handling reoccurring calls, quoting, escalations, negotiating, swaps, etc.• Keep clean and accurate customer notes in Salesforce and Gainsight to reflect current state of security posture• Ensure proper time management skills in order to work on current renewals proactively and reactively, as well as assist in delivering accurate forecasting information• Clearly communicate the progress of monthly and quarterly initiatives to management through QBR’s and deal reviews

Palo Alto, California, Us

• Actively prospect, reach out, and follow up with potential Carbon Black customers on a daily basis via phone/email to educate on Carbon Black’s products, position in the market, and relevant use cases for their specific industry• Contributed to over a 1 million dollar pipeline in Q3, and over 400k in Q4 • Average an initial presentation to opp percentage of 46%• Consistently exceed KPI requirements of 60 calls per day, 20 leads created per week • Maintain an organized Salesforce platform to ensure all relevant information is accessible

Sales Search Partners is a locally owned full-service staffing and recruiting agency that connects companies with sales professionals, helping employers find custom solutions to their employment needs and matching job seekers with sales positions that meet their individual career goals and qualifications. Our regionally and nationally recognized industry experts provide direct placement services with a sole focus on their local communities in southern New Hampshire and northern Massachusetts.• Prospect active and passive job seekers for Sales positions including Sales Development Rep, Account Executives, Outside Sales Reps, and Management & Director level roles• Utilize Compas applicant tracking system, LinkedIn Recruiter, various job boards, and referrals to prospect unique talent• Cold call up to 50 candidates a day, speak to 100 people a week, in person interview 10 candidates a week, and send 12 candidates per week to potential open positions• Utilize the ability to match prospects and opportunities best suited for each other

Bedford, Nh, Us

The Nagler Group is the leading staffing firm in the areas of Administrative, Legal and Human Resource recruiting for employers and job seekers in New Hampshire and Massachusetts. We offer a full suite of temporary and direct-hire staffing services with a dedicated staff focusing exclusively on the local community.• Responsible for the full cycle recruiting of Human Resources, Administrative, and Legal positions • Sourcing candidates for temporary and permanent positions via LinkedIn, Indeed, Craigslist, networking events, career centers, and college campuses• Interviewing potential candidates and determining job eligibility based on experience, qualifications, and job requirements• Developing a solid understanding of client needs and policies to place the best possible candidate available at their organization• Hitting weekly company metrics to ensure growth and success • Collaborating with clients in order to make a successful and smooth on-boarding process• Continuing rapport with candidates throughout their job placement and managing their daily and weekly needs

Bachelor Of Arts (B.A.), Psychology

Education record

Education record