Sarah Mccann

Sarah Mccann Email and Phone Number

Customer Success Manager @ DeleteMe
Boston, MA, US
Sarah Mccann's Location
Boston, Massachusetts, United States, United States
Sarah Mccann's Contact Details

Sarah Mccann personal email

n/a
About Sarah Mccann

Sarah Mccann is a Customer Success Manager at DeleteMe. She possess expertise in recruiting, customer service, social networking, powerpoint, microsoft word and 25 more skills. Colleagues describe her as "I was fortunate enough to meet Sarah at a critical time in my career search after a layoff. I was up against a lot of different challenges as a job seeker that Sarah took the time and effort to understand. She listened to my needs as a candidate and did an excellent job of matching my skills and experience to what I can only describe as a job that is ideal for me. After two phone screens and a successful in-person interview, I was offered a really great job! Sarah communicated with me every step of the way and even reached out to wish me good luck on my first day. If you only work with one sales recruiter in 2017, reach out to Sarah. I was lucky to have met her and I truly appreciate her professionalism and follow-up.", "I cannot recommend Sarah McCann to any employer or job-seeker highly enough! For any Company or Organization seeking a driven and fun teammate/employee, look no further! Sarah is a true team player, and genuinely likes to see those around her succeed. She also has a really strong work ethic and motivating attitude. I always knew that in my times of feeling confused and overwhelmed, Sarah could bring my attitude and focus back to the task at hand! She is a great Teammate and Recruiter!", and "Sarah McCann reached out to me from the Nagler group with a awesome opportunity to interview with them for potential full-time placement. Within 2-3 days I was set up with an interview and hired on the spot. Sarah was a great interviewer and very enthusiastic about the potential employment options she would have for a candidate like myself. She found me a place where my skills and qualifications fit perfectly. The responsibilities and the atmosphere was more than ideal. She really reaches her hand out as far as she can to find a great place of employment for her candidates. I was offered a full time salary position from my temporary employed position. I recommend Sarah from The Nagler Group LLC if you're looking for business and administration employment!"

Sarah Mccann's Current Company Details
DeleteMe

Deleteme

View
Customer Success Manager
Boston, MA, US
Website:
joindeleteme.com
Employees:
194
Company phone:
+81 3-6889-2199
Sarah Mccann Work Experience Details
  • Deleteme
    Customer Success Manager
    Deleteme
    Boston, Ma, Us
  • Cybereason
    Senior Customer Success Manager
    Cybereason Jun 2024 - Present
    San Diego, California, Us
  • Carbon Black
    Senior Customer Success Manager, Enterprise
    Carbon Black Jul 2022 - Apr 2024
    Palo Alto, California, Us
    • Manage all post-sales activity for~20 enterprise customers through strong relationship-building, product knowledge, planning, and execution• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes• Collaborate with account executives, engineers, product managers, support, and professional services to drive customer retention and satisfaction• Track customer metrics using Gainsight including: quarterly call delivery, success plans, CSM meter, adoption meter, executive engagement, stakeholder mapping, stakeholder alignment, etc.
  • Carbon Black
    Customer Success Manager
    Carbon Black Oct 2018 - Jul 2022
    Palo Alto, California, Us
    • Responsible for the management, care, and retention of ~50 Corporate + Enterprise Accounts • Take a consultative approach to working with customers post sale through implementation to drive value and provide ongoing support to ensure customer satisfaction • Collaborate with numerous teams within VMware Carbon Black including Support, Professional Services, Community User Experience, Escalation, Product/Engineering, and Sales to come up with quick and creative solutions for customer requests and issues• Drive customer retention and uncover add on opportunities within accounts through strategic success plans individual to each customer • Track customer metrics using Gainsight including: quarterly call delivery, success plans, CSM meter, adoption meter, executive engagement, stakeholder mapping, stakeholder alignment, etc.
  • Carbon Black
    Associate Customer Success Manager
    Carbon Black Jan 2018 - Sep 2018
    Palo Alto, California, Us
    • Responsible for the customer lifecycle of SMB accounts with 1-500 employees• Serve as the lead point of contact responsible for the health, success, and renewal of ~200 small and medium sized business accounts handling reoccurring calls, quoting, escalations, negotiating, swaps, etc.• Keep clean and accurate customer notes in Salesforce and Gainsight to reflect current state of security posture• Ensure proper time management skills in order to work on current renewals proactively and reactively, as well as assist in delivering accurate forecasting information• Clearly communicate the progress of monthly and quarterly initiatives to management through QBR’s and deal reviews
  • Carbon Black
    Enterprise Sales Development Representative
    Carbon Black Apr 2017 - Jan 2018
    Palo Alto, California, Us
    • Actively prospect, reach out, and follow up with potential Carbon Black customers on a daily basis via phone/email to educate on Carbon Black’s products, position in the market, and relevant use cases for their specific industry• Contributed to over a 1 million dollar pipeline in Q3, and over 400k in Q4 • Average an initial presentation to opp percentage of 46%• Consistently exceed KPI requirements of 60 calls per day, 20 leads created per week • Maintain an organized Salesforce platform to ensure all relevant information is accessible
  • Sales Search Partners, A Bank W Holdings Llc Company
    Recruiting Manager
    Sales Search Partners, A Bank W Holdings Llc Company Oct 2016 - Mar 2017
    Sales Search Partners is a locally owned full-service staffing and recruiting agency that connects companies with sales professionals, helping employers find custom solutions to their employment needs and matching job seekers with sales positions that meet their individual career goals and qualifications. Our regionally and nationally recognized industry experts provide direct placement services with a sole focus on their local communities in southern New Hampshire and northern Massachusetts.• Prospect active and passive job seekers for Sales positions including Sales Development Rep, Account Executives, Outside Sales Reps, and Management & Director level roles• Utilize Compas applicant tracking system, LinkedIn Recruiter, various job boards, and referrals to prospect unique talent• Cold call up to 50 candidates a day, speak to 100 people a week, in person interview 10 candidates a week, and send 12 candidates per week to potential open positions• Utilize the ability to match prospects and opportunities best suited for each other
  • The Nagler Group, A Bank W Holdings, Llc Company
    Recruiting Manager
    The Nagler Group, A Bank W Holdings, Llc Company Jun 2014 - Oct 2016
    Bedford, Nh, Us
    The Nagler Group is the leading staffing firm in the areas of Administrative, Legal and Human Resource recruiting for employers and job seekers in New Hampshire and Massachusetts. We offer a full suite of temporary and direct-hire staffing services with a dedicated staff focusing exclusively on the local community.• Responsible for the full cycle recruiting of Human Resources, Administrative, and Legal positions • Sourcing candidates for temporary and permanent positions via LinkedIn, Indeed, Craigslist, networking events, career centers, and college campuses• Interviewing potential candidates and determining job eligibility based on experience, qualifications, and job requirements• Developing a solid understanding of client needs and policies to place the best possible candidate available at their organization• Hitting weekly company metrics to ensure growth and success • Collaborating with clients in order to make a successful and smooth on-boarding process• Continuing rapport with candidates throughout their job placement and managing their daily and weekly needs

Sarah Mccann Skills

Recruiting Customer Service Social Networking Powerpoint Microsoft Word Blogging Event Planning Leadership Interviews Microsoft Office Fundraising Time Management Social Media Advertising Temporary Placement Interviewing Psychology Public Speaking Social Media Microsoft Excel Microsoft Powerpoint Phone Etiquette Presentations Youth Mentoring Screening Resumes Interview Preparation Customer Satisfaction Travel Networking E Recruit Resume Writing

Sarah Mccann Education Details

  • University Of New Hampshire
    University Of New Hampshire
    Psychology
  • International Studies Abroad
    International Studies Abroad
  • Manchester Central High School
    Manchester Central High School

Frequently Asked Questions about Sarah Mccann

What company does Sarah Mccann work for?

Sarah Mccann works for Deleteme

What is Sarah Mccann's role at the current company?

Sarah Mccann's current role is Customer Success Manager.

What is Sarah Mccann's email address?

Sarah Mccann's email address is sm****@****oup.com

What is Sarah Mccann's direct phone number?

Sarah Mccann's direct phone number is +160363*****

What schools did Sarah Mccann attend?

Sarah Mccann attended University Of New Hampshire, International Studies Abroad, Manchester Central High School.

What skills is Sarah Mccann known for?

Sarah Mccann has skills like Recruiting, Customer Service, Social Networking, Powerpoint, Microsoft Word, Blogging, Event Planning, Leadership, Interviews, Microsoft Office, Fundraising, Time Management.

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