Sarah Calvert Email & Phone Number

Manage all customer accounts, process customer and vendor payments, maintain regulatory compliance, and assist with technical support.

Colorado Springs, Colorado Area

•Reconcile ~130 employee time cards to schedule daily, ensuring all punch exceptions are corrected by payroll submission. •Maintain staffing schedule to ensure proper coverage for every shift, adjusting staffing based on current daily census, and finding replacements for call outs. •Lead tours of the facility for prospective residents and their families in place of Admissions Director as needed.•Run daily and weekly reports to track budget and payroll exceptions, report on findings and provide disciplinary action when negative trends occur.

• Conduct talent recruiting, management and development for 20+ employees.• Maintain store funds, conduct store opening and closing procedures.• Act as leading manager on sales floor, resolving customer issues, directing employees, and providing customer service to drive sales to meet hourly sales goals.• Increased overall customer experience rating six percent by promoting a customer-centric environment

• Review 300+ applications received on system, contact prospects and conduct first interviews. Select which candidates to send to second interview.• Conduct paperwork and training sessions for 25 new hires, continue coaching all employees to meet standards, reinforcing desired behavior.• Act as leading manager on sales floor, resolving customer issues, directing employees, and providing customer service to drive sales to meet hourly sales goals.• Conduct closing and opening duties such as counting registers, planning employee’s schedules for the day, updating financial databases with previous day’s numbers.• Awarded employee of the month after two months.• Attentively listen to customer concerns and handle any issues in a tactful manner.• Lead up to 5 employees in a fast paced environment for processing roles such a shipment, signage changes and price markdowns.

Fort Collins, Colorado Area

•Temporary position that involved remote entry of data collected from field transect forms to a database with ~ 1,300 values per form.• Proofed information already on database against field transects to ensure accuracy.• Made any adjustments necessary to database.

Fort Collins, Colorado Area

•Audited accounting documents including time sheets for ~100 hourlies confirming all dates & totals were correct for accurate compensation, assessed monthly reports for ~50 credit card cardholders, ensuring all expenditures were approved & had appropriate documentation with required signatures. •Printed & distributed ~500 monthly reports for office records, ~250 reports for 15 employees, obtained signed reports from employees acknowledging accurate balances, & filed records with the office copies. •Handled State Office mail; opened & distributed local mail for ~20 employees, rerouted any external mail state-wide or to partner organizations, & recorded checks received.•Answered between 45+ incoming calls per day for two incoming lines & either transferred callers to an internal employee, gave the number for their corresponding district; or directed them to the appropriate external agency.

Cascade, Co

•Handled cash transactions for 500+ patrons for daily admittance, consistently had the highest number of transactions among cashiers. •Informed customers of diverse age & background of park rules & regulations for safety, explained the unique purchase cards used inside the park, & answered any questions.•Collected cards required for exit to minimize theft, completed cash transactions for all purchases made within the park, averaging ~$100 per family.

Colorado Springs, Colorado Area

•Conveyed information about the history of nature center & the flora & fauna located within the park to ~ 100 visitors each day.•Conducted themed educational programs for children between the ages of 2-13, led hikes highlighting the subjects discussed in the program.•Led five multi-day camps of 20 students in grades 1-5. Duties included: developing games, crafts, lesson plans & a hike related to the day’s theme.•Supervised ~4 volunteers for each camp, assigning tasks for each day’s lesson.•Researched information for presentations & lessons, to design informational pamphlets or activity books for day camps, created interactive display to keep the nature center dynamic.

Cascade, Co

•Assisted customers in finding specific products, or provided suggestions.•Completed ~100 cash transactions per day, averaging $25-$100 per transaction.•Relayed information about the park to guests, about surrounding areas & points of interest for tourists

Cascade, Co

•Greeted each customer & received orders, filled the order or provided tickets to the cooks.•Called each customer’s number when the food was ready, ensured the order was complete, & that customers did not need any additional items.•Resolved complaints for unhappy guests, or referred them to the supervisor when necessary.

Master Of Management Practice

Activities and Societies: Emphasis in Computer Information Systems

Bachelor Of Science, Natural Resource Management

Activities and Societies: Xi Sigma PiMinoring in Conservation Biology and Business Administration