Sarah Mccaw Email & Phone Number

Denver, Co, Us

Fort Lauderdale, Florida, Us

Energetic leader of customer service and support in FinTech. Excited to create order and efficiency through thorough development and maintenance of procedure documentation. Passionate about supporting my team members and helping them achieve their goals.

Denver, Colorado, Us

Denver, Colorado, Us

Denver, Colorado, Us

Lead a team of customer service representatives to ensure prompt and professional solutions for customer phone and email inquiries. Develop and update Customer Service policies and procedures to respond to customer needs and evolving business strategies. Create and implement training for all customer service representatives on existing and new department policies and procedures. Create and implement training for Sales Department and subservicer vendors to ensure consistency of knowledge and understanding of departmental functions and responsibilities.Craft strategies to evaluate and prioritize customer inquiries to provide the highest level of service. Evaluate recurring issues and develop tools and processes to increase customer satisfaction. Actively engage and coordinate with other departments to efficiently and effectively resolve customer concerns, complaints, and requests. Manage and monitor subservicer vendor relationships to ensure high level of customer service.

Denver, Colorado, Us

Oversee a team of customer service providers to ensure prompt and professional solutions for customer phone and email inquiries. Analyze and review customer issues to provide appropriate solutions. Evaluate and prioritize customer inquiries to provide a high level of service. Actively coordinate with other departments to efficiently and effectively resolve customer concerns, complaints, and requests.Determine when necessary to escalate issues and effect positive resolution. Create and maintain spreadsheets to analyze and evaluate customer issues and develop tools and processes to increase customer satisfaction.

Lakewood, Co, Us

Heartland Business Credit is a vendor-focused finance company that prides itself on the superior levels of personalized service that we offer our customers. As a bank-owned finance company, we have the unparalleled ability to offer competitive rates and guarantee trustworthy, regulated financing. We customize finance programs that fit your organization's requirements, and offer superior customer service to keep your sales people selling instead of running interference for the finance company.

Denver, Co, Us

Coordinated and lead the training of over twenty Processing Department staff and ten administrative assistants in the new confirmations process, assisting audit engagement teams to verify our clients' financial data. Spearheaded the transfer of the confirmation processing responsibilities to the Processing Department and created the procedures and training materials for the process. Responsible for training new staff, updating training materials based on changing procedures, and serving as the firm's main contact point person for all confirmations-related issues. On a semi-annual basis, created and presented PowerPoint presentation to over 100 audit staff, seniors, managers, and partners regarding updates in the confirmations process.Supported the firm’s excellent reputation with careful and efficient proofreading, editing, and processing of client documents. Effectively serve internal and external clients with on-time production of high-quality letters, financial statements, and tax returns, despite tight deadlines.

Provided exceptional customer service and supervised other employees while serving and ringing up customers and preparing a variety of coffee beverages at a local bakery and cafe.

The Walnut Street TheatreSold subscriptions to theater productions and raised money for a large non-profit theater located in Center City, Philadelphia.

Valley Forge, Pa, Us

Proofread and edited prospectuses for the International Corporate Compliance Department of an investment management company.

Bussed tables and ran food at a popular downtown restaurant, then trained and worked as server at same.

Served customers and rang up purchases at a busy Center City Chocolatier and Ice Cream Shop.

Bachelor'S Degree, English

High School Diploma