AeroLeads people directory · profile
Sarah Mcclellan Email & Phone Number
Client Service and Operations Consultant | Retail Client Services
at
Circana
2 work emails found
@amazon.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Client Service and Operations Consultant | Retail Client Services
Location
Seattle, Washington, United States
Company size
Who is Sarah Mcclellan? Overview
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Quick answer
Sarah Mcclellan is listed as Client Service and Operations Consultant | Retail Client Services at Circana, a company with 6141 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Sarah Mcclellan.
Sarah Mcclellan previously worked as Client Service & Operations Consultant | Retail Client Services at Circana and Senior Category Manager | Retail Business - Category Management at Amazon. Sarah Mcclellan holds Master Of Business Administration - Mba, Strategy Concentration from The University Of Alabama.
Company email context
Email format at Circana
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{first_initial}{last}@amazon.com
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AeroLeads found 2 current-domain work email signals for Sarah Mcclellan. Compare company email patterns before reaching out.
Profile bio
About Sarah Mcclellan
I am a Customer Service & Operations Leader with 12 years of experience driving impacts across many distinct functions including operations management, program management, continuous improvement, change management, and product/category management.Operations Management: • 6 years of experience leading operations functions, accountable for daily operational excellence while driving process innovations worth $5MMProgram Management:• Created 5 program teams that achieved $3MM in operational improvement and 20% product-driven change to customer effort and satisfactionSix Sigma / Process Improvement:• Received Green Belt certification (Regions Bank) for completion of 2 Six Sigma projects generating $3MM in expense avoidanceChange Management:• Certified Change Management Practitioner (Amazon) for leading change initiative to improve stakeholder satisfaction by 20% across 5 divisionsProduct Strategy & Management:• 5 years of experience guiding product teams with process leadership and strategies for customer-centric development to drive 20% improvements in customer effort and customer satisfactionI get excited about opportunities to make things better or create something new. I analyze data or processes to identify challenges and then work cross-functionally to implement strategic improvements. There is nothing more rewarding than to see how my efforts make a direct, positive difference on customer experience, team member experience, and bottom-line business results.
Current workplace
Sarah Mcclellan's current company
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Circana
11 roles
Sarah Mcclellan work experience
A career timeline built from the work history available for this profile.
Client Service & Operations Consultant | Retail Client Services
Current
Sep 2023 - Present
Senior Category Manager | Retail Business - Category Management
- Managed $300MM annual sales product category, including P&L performance and consistent vendor relationships for 18 leading brands
- Generated $8.5MM to category profit margins, 104% to goal, via KPI insights, joint business planning, and negotiation of vendor programs
- Led cross-functional partnerships with vendors, Marketing, and Advertising to achieve $3.4MM in Prime Day 2022 product sales (118% to goal)
Nov 2021 - Oct 2022
Senior Program Manager | Customer Service - Digital, Device, And Alexa Product
- Named Head of Operations, leading 3 FTEs, to centralize program management, operations, and organizational change across 3 product teams
- Defined 50 transformation actions with change management, guiding culture and process improvement to increase partner satisfaction by 20%
- Certified as a Change Management Practitioner for using best practices to influence organizational change and scaling across 5 global divisions
- Led product lifecycle management strategy as Product Owner, engaging 8 engineers and 30 stakeholders, to transform software into a product
Aug 2020 - Nov 2021
Program Manager | Customer Service - Digital, Device, And Alexa Product
- Designed 20 operational excellence improvements to reduce backlog in product intake by 75% and improve response time by 3 business days
- Awarded Q1 2020 Leadership Award for leading communications plan to achieve director-level product roadmap alignment across 5 divisions
Aug 2019 - Aug 2020
Program Manager | Customer Service Operations - Fraud Product
- Selected to lead the Claims Customer Experience Program, a top 10 company initiative tracked to the Board and Operating Committee
- Served as Product Owner for 10 FTE Agile team, with 25 cross-functional teams, to map the claims customer journey and identify pain points
- Developed roadmap for $3MM in efficiency and customer impact across 30 automation, self-service, and an Omni-channel claims features
Jun 2018 - Jul 2019
Program Manager | Customer Service Operations - Fraud Governance And Analytics
- Established 4 FTE center of excellence for fraud governance, analytics, and reporting with scope across 10 teams, 18 vendors, and 17 systems
- Achieved $313,000 expense savings via Six Sigma improvement initiative to determine root causes of fraudulent digital banking payments
- Produced $2.3MM fraud avoidance with vision for new analytics tool to proactively evaluate customer trends and identify fraudulent behavior
Nov 2016 - Jun 2018
Operations Manager | Customer Service Operations
- Cash Management, Electronic Payments, Online and Mobile Banking, Fraud Prevention and Resolution
- Led 4 operations divisions, from 8 to 64 FTEs, with accountability for daily operational excellence while driving process improvements of $5MM
- Trained team to utilize Six Sigma methodology to eliminate waste and increase quality, driving $2.6MM cost avoidance in check fraud detection
- Negotiated $1.8MM Request for Proposal pricing reduction across 3 logistics vendors by auditing service levels and optimizing delivery cadence
- Analyzed performance data to problem solve for ATM cash shortages, scaling fixes across 2,000+ units to drive 55% increased cash availability
- Improved automated and manual cash forecasting workflows in 1,600 branches to free up $100MM in working capital for other strategic use
Oct 2010 - Nov 2016
Management Associate, Regions Management Training Program
- Hired to participate in Regions Bank 6-week Management Associate Program, designed to develop leadership and management skills while providing exposure to the Bank’s core divisions, business strategies and executive.
Jul 2010 - Sep 2010
Adjunct Instructor
- Taught senior-level business course on the topic of organizational change with the responsibility of preparing all course materials, managing classroom instruction, and ensuring that high academic standards are.
Aug 2009 - Jul 2010
E-Commerce Marketing Intern
- Assessed online copy/print product portfolio & evaluated key competitor market positions, resulting in the development of numerous competitive & company analyses
- Prepared multiple presentations & communicated insights into the positioning and development of the e-commerce copy/print product portfolio
Jun 2008 - Aug 2008
2 education records
Sarah Mcclellan education
Master Of Business Administration - Mba, Strategy Concentration
The University Of Alabama
Bachelor Of Science, Business Administration
The University Of Alabama
FAQ
Frequently asked questions about Sarah Mcclellan
Quick answers generated from the profile data available on this page.
What company does Sarah Mcclellan work for?
Sarah Mcclellan works for Circana.
What is Sarah Mcclellan's role at Circana?
Sarah Mcclellan is listed as Client Service and Operations Consultant | Retail Client Services at Circana.
What is Sarah Mcclellan's email address?
AeroLeads has found 2 work email signals at @amazon.com for Sarah Mcclellan at Circana.
Where is Sarah Mcclellan based?
Sarah Mcclellan is based in Seattle, Washington, United States while working with Circana.
What companies has Sarah Mcclellan worked for?
Sarah Mcclellan has worked for Circana, Amazon, Regions Bank, University Of Alabama, and Fedex.
How can I contact Sarah Mcclellan?
You can use AeroLeads to view verified contact signals for Sarah Mcclellan at Circana, including work email, phone, and LinkedIn data when available.
What schools did Sarah Mcclellan attend?
Sarah Mcclellan holds Master Of Business Administration - Mba, Strategy Concentration from The University Of Alabama.
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