Sarah Mcgee Email & Phone Number

Adelaide, Sa, Au

Brighton, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide

Established in 1999, the company provides personal budgeting services and they have assisted more than 45,000 clients.Manage & lead a team to ensure delivery of an exceptional client experience through the consistent achievement of all set operational goals and objectives, and develop plans to address barriers to success. Manage all team resource requirements and provide ongoing coaching, mentoring, development and direction in order to drive a high performance customer centric culture.

Adelaide, Australia

Established in 1999, the company provides personal budgeting services and they have assisted more than 45,000 clients.

Adelaide, Sa

Established in 1999, the company provides personal budgeting services and they have assisted more than 45,000 clients.ACHIEVEMENTS: Development of proactive retention programs & improvement of conversational quality to achieve increased client retention Development of productivity scorecard resulting in improvements in time utilisation and increased ability of team to act as support to wider business Implementation of KPIs, resulting in a 70% improvement in productivity, and increased GOS Reduction in client churn (relative improvement of 28.57%) as a result of proactive retention measures and staff training

Adealide, Sa

ACHIEVEMENTS: Development of call centre KPIs, processes and defined job roles for Call Quality, Retention and Messaging teams  Successful delivery of GROW coaching models to team leaders, including training on coaching methods and performance management Formulated new development plan and succession planning to enable internal progression, and rolled out across the service delivery (approximately 150 staff)

Adelaide, Sa

Adelaide, Australia

An educational program to support Indigenous students through high school, and into university, employment or further education. The company provides Indigenous students with the skills, opportunities, belief and confidence to grow and succeed.ACHIEVEMENTS: Assisted in increasing rate of school completion through building effective mentor relationships (nationally 93.2% of indigenous participants graduated high school vs only 71.8% of indigenous high school students outside the program) Built teams (4 teams of 6) of university students to form voluntary tutoring squads and developed relationships with local government high schools (Maroochydore high school & Nambour High School, Sunshine Coast, QLD)

Adelaide, Sa

Founded in 1993, a subsidiary of iiNet Limited, the Internet Service Providers (ISP) offers high-quality Internet, phone and Fetch TV products to customers all across Australia.ACHIEVEMENTS: Development of Customer Service Call Quality program, and increased NPS and customer satisfaction results by 10 points and 40% As a result of the Quality program, project managed the results by coaching staff, and provided train the trainer courses for all leaders and provided change management strategies through use of rewards and recognition strategies

Adelaide, Sa

Australia's leading telecommunications and information services company, offering a full range of communications services and competing in all telecommunications markets.ACHIEVEMENTS: Exceeded Call Quality standards by 40% through collaborative methods and increased monitoring As Nesting Team Leader, lead 3 groups of 15-20 new sales staff through recruitment, corporate training & induction for the first 6 months  Assisted in transforming incentive structures from sales figures to call quality during a scorecard pilot Won the Telstra Extreme Hawaii - High Performance Sales Telstra October 2010, presented for contributions to the customer experience & high performance sales in the 2009-2010 financial year National Sales Award R&R (5 day company trip to Hawaii) Delivery of training to 300+ staff through a 6 week corporate induction initiative Managed underperforming teams for 3 month periods, and resulted in a shift from 80-90% sales delivery to 120-150% target delivery

Elizabeth, Sa

Elizabeth, Sa

Certificate Iv Finance And Mortgage Broking, Finance, General

Practitioner Of Neuro-Linguistic Programming & Time Line Therapy, Nlp, Tlt