At-Home Contact Center Specialist with experience exceeding client expectations in diverseindustries such as beauty, insurance, and fundraising. Skilled in qualifying leads, navigatingdigital platforms, actively listening, and providing exceptional customer experiences throughscheduling services, maintaining accounts, and assisting with quote referrals.

Assisted the school librarian in maintaining the library, facilitating lessons, helping students checkbooks in and out, and finding materials.

Initially supervised pages on nights and weekends and then promoted to teen services librarian which saw me create new clubs and activities for teens in our library and community. During my time at the Liberal Memorial Library, I created and hosted the Teen Otaku Club and the Teen Advisory Group after identifying underserved community members and a need for more volunteer opportunities. I have also been responsible for the development and management of the teen collection of books and managed the teen space by ensuring organization, creating displays and decorations, and overseeing my section throughout the workday.

• Assisted patrons in the borrowing of materials and use of library equipment. Hosted a monthly book club and various other programs throughout the year. Created displays and assisted in the shelving of materials. Managed the mending and repair of books.

Assisted cashiers and managers in daily duties and was responsible for customer receptacle recovery. Assisted in the bagging and carrying out of customer’s groceries or purchases. Carried out various custodial duties such as sweeping, bathroom cleaning and ensured inventory met desired planograms.

Received customer phone calls in regards to product warrantees and provided empathetic customer service to come to a satisfactory resolution.

Assisted in the cleaning of various homes within the community. This included vacuuming, dusting, cleaning bathrooms and floors.

Assisted customers by checking out their purchases at the register, directed them to their desired products and answering phones calls. Checked in and out movie and video game rentals as well as reshelving them to the appropriate location.