Sarah Meddaugh Email & Phone Number

Greater Boston Area

Provides technical leadership across multiple projects with unique demands. Builds relationships with client stakeholders to understand their specific needs, facilitating the team’s delivery of tailored solutions. Shapes project vision into actionable goals, conceptualizing client’s business objectives as comprehensive requirements documentation.Throughout project lifecycle, advocates web development best practices, simplifying technical concepts so client gains clear understanding of options.Frequently commended by clients on tailored training covering general and solution-specific workflows. Experienced with group presentations and personal coaching.Acted as scrum master, and later product owner, for Agile team. As scrum master, led daily scrum, backlog refinement, demo/retrospectives, and sprint planning meetings, and removed impediments to team progress. As product owner, decomposes large user stories into actionable segments, defines requirements and acceptance criteria, and prioritizes backlog against business goals on behalf of client.

Greater Boston Area

Triaged issue resolution across numerous high-touch client accounts while balancing timeline needs, budget limits and resource constraints. First line of defense for production issues. Primary responsibility for information gathering, troubleshooting, quality assurance, resource allocation, and budget reporting.Regularly received positive client feedback on quick turnaround to resolve critical issues. In difficult situations, evaluated multiple angles to offer intermediate or alternative solutions in addition to long-term action plans.Worked with account managers, project development, and production management teams to mitigate risks to site integrity and support project launch goals. On boarded clients into post-launch support process and issue tracking systems with a focus on best practices. Owned deferred development and post-launch feature requests.

Greater Boston Area

Ensured that FDA and International requirements were met through quality audits of current and potential vendors. Worked across multiple departments to identify and implement corrective and preventative actions to maintain quality and compliance.Improved complaint system through targeted iterative improvements, working alongside account management and business development.

Researched and posted web-based investment information for 200 publicly traded companies. Regularly met and exceeded quarterly event and conference data gathering goals.Maintained a rapid-turnaround, high volume email queue. Trained partnering departments on internal workflows, and value of product to customers.

Consistently ranked in top of US team for high accuracy of time-sensitive financial event information entered for 300 companies quarterly. Coordinated internet broadcast and real-time transcription with internal teams and teleconference partner companies for high profile corporate clients.Developed ongoing client relationships with up to 70 clients. Educated and trained clients on best practices and available products.