Reporting to the Senior Manager of Global Sales Operations, job responsibilities support a variety of sales related programs and initiatives across North America, Europe and Japan. In this position I was empowered to make recommendations and decisions on best practices for customer account manager performance metrics, KPIs and incentives. -Led projects with key stakeholders and cross functional partners to make data-driven decisions on topics including, but not limited to global churn strategy, sales incentive design, territory management, forecast modeling, process improvement and systems development.-Used quantitative and qualitative analysis to turn raw data into actionable insights, recommendations, dashboards, and reports for the larger sales and operations teams.-Presented recommendations to senior management for strategic decision-making, operational change and investment.-Worked cross functionally with business optimization, marketing, finance, and data analytics teams to solve complex business problems and aid in strategic planning.-Prepared presentations and clearly communicated findings from initiatives to senior management and to the broader organization.-Defined key performance metrics (KPIs) and worked with the Data Analytics team to automate dashboards that monitor performance.-Worked with vendors and sales teams to improve quality of leads, coordinate with sales team to provide sales leads.-Established and drove to a center of excellence for sales reporting, analytics and strategy.

Created, Implemented and managed Executive Sales, Inventory and Operations Planning (SIOP) for the Manufacturing Operations BU in San Diego. Reported out on KPIs to the senior leadership team including Working Capital, Inventory and Capacity Planning performance.

Assisted in preparing a $73 M dollar budget for Chula Vista Operations and presenting the budget to department leaders. Worked closely with Operations leadership to meet the budgeted financial and inventory plans. Compiled and presented monthly cost and budget analysis to Operations Leadership. and served as the Chula Vista Operations Labor Performance Focal by creating,Presenting and driving to a detailed labor hours analysis model. Aided in numerous ad-hoc projects dealing with capacity analysis and hours forecasting; developed and implemented a robust labor hours costing analysis tool in the organization. Developed and executed an aggressive burn down plan for delinquent customer orders and reduced by 56%.

Designed and delivered E-marketing templates and campaigns for the San Diego Sports Arena group sales program and Club3500. Duties entailed researching and prospecting groups for upcoming sales events, business associations and companies for Club3500 rentals and group sales. Also wrote event letters and proposals and created and implemented contests and incentive programs for Club3500 and Group Sales.