Responsible to manage a small team of agents over the service and warranty department. act as a point of contact for coworkers.

Responsible for high-volume phone and email communications with homeowners, homebuilders, vendors, inspectors, area managers, and other office personnel. Provide support, diagnostics, and analysis for homeowners and construction managers. Create, manage and schedule support tickets for job sites. Evaluate unfinished jobs, order parts as needed, and request any necessary payments Leverage internal business partners, from field technicians to administrative staff, to ensure a successful client experience. Work with home builders to understand project needs, timelines and meet deadlines

Obtain and utilize knowledge of platform to assist users in day-to-day operations. Field high volume of incoming calls from business owners and end-usersUnderstand business owners individual needs and assist with completing and fulfilling profile to maximize business potentialOffer support and troubleshooting steps for various issues including functionality of in- app features, such as payment and financial protection, schedule management and subscription dataWork alongside other internal and external teams to ensure success for app users. Understand and analyze personal and financial documents

As a store manager, I am responsible for helping guests find a perfect sleep system. I am responsible for making sure all paperwork and computer work is done and up to date. I also am available to other associates who may need assistance in either product knowledge or making a sale. I have also been a part of a national training team, helping new markets and associates in their conversion to a Mattress Firm location. I am expected to arrive to work on time, even early to ensure the store is opened on time and see it through until closing time.

As an assistant store manager, I worked under a manager to improve my skills and abilities in management and in the profession. I was able to learn quickly and advance into the store manager role after a short time.

As a manager in training, I travel to different locations daily to learn the business. During this time, I am expected to learn company policies and sales tactics and implement them into my daily work. I was able to learn the business and advance into an assistant manager position after a month.

As a lead server, I am responsible for greeting customers as they come into the restaurant. I am also to help them find a table or place to sit, gather their order and maintain guest satisfaction throughout the duration of their stay. I would get drinks and orders, ensure a quality check for correctness of orders, deliver food to correct guest tables and handle all cash and credit card transactions for guests.

Functioned as a licensed life insurance agent as well as a security systems sales agent. I was responsible for meeting personal sales goals while maintaining a high level of integrity for sales. I would speak to customers about their life insurance needs as well as what they could handle financially and work to find them a policy that works. As a security system agent, I was responsible for informing customers of the dangers of identity theft and getting them personal identity protection in place.