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Passionate about technology and helping people, using my 20 yrs of IT experience to advise, manage and improve IT across a Schools and Educational Trusts.
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Managing PartnerTrust Group Jul 2023 - PresentHampshire, England, United KingdomProviding trusted IT Services to Schools and Educational Trusts across the South of England, we compliment your onsite IT technicians to drive IT strategy, offer technical escalations and cost a fraction of employing an IT Manager!
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Head Of It Services & DpoThe Gryphon Trust Sep 2016 - Dec 2023New Milton, Hampshire, United KingdomManaging the IT Department at The Gryphon Trust, supporting and driving forwards multiple schools in Hampshire. I’ve also introduced and implemented the GDPR across the Gryphon Trust.My day to day role manages technical staff, overseeing the Helpdesk with SLAs and running of the IT budgets and future strategies. I’ve saved on cost for the IT department, increased staff productivity and student knowledge of technology/technical careers available. Arranging Microsoft and Google to visit the schools and work with the ‘Digital Leaders’ whilst also successfully applying for IT funding for technology equipment from external sources.Projects have included:• Migrating to Office 365• Identifying the requirement for an MDM and project managing• Being responsible for and providing staff training• IT Budget Management• Replacing Core Switches• Creating multiple student clubs – Digital Leaders and Code Club• Understanding IT within education and pedagogy• Implementing GDPR across the Trust• Full Server, Network, Application and Desktop Support• Managing a team of IT engineers• Running a successful apprenticeship• Complete recovery of a SAN and Hosts using disaster recovery plans
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It Management ConsultantElite Technologies Uk Sep 2014 - Mar 2017DorsetI oversee IT strategies, improve efficiency of teams, manage budgets, increase SLA compliance, build on old Service Desk processes and analyse external customers IT environments to pave a more efficient path for their future.Connecting with businesses and investigating what can be improved within IT and how technology can further support your products or service all whilst removing IT pains from old processes, reducing risk & impact to businesses, supporting staff and ensuring a cost efficient strategy is put in place.
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Service Delivery ManagerInnovate Ltd Sep 2011 - Sep 2014PooleLeading the IT Service Desk (1st/2nd/3rd line support teams) and project team I endeavour to ensure all technical issues are dealt with appropriately and with SLAs in mind whilst still being a hands on technical escalation point for the Service Desk. Working closely with the Sales department ensuring customer needs are met before handling Service Delivery to all.Here is a small sample of the work I actively take part in on a day to day basis:● Technical escalations● Delivering outstanding SLAs● Quarterly discussions with all customers● IT project management, inc technical recommendations● Monitor incidents to ensure SLA is met● Create and manage relationships with 3rd parties & suppliers● Provide weekly reporting to MD● Implement, monitor and update service desk processes● Performance monitor, grievances ● Manage quotes & orders● Out of hours business escalation every evening/weekend● Assist MD with business decisions & challenges● Manage workload for all teams, motivate the staff & ensure to find strengths in all team members resulting in productive staff & low staff turnover
Sarah Milligan Skills
Sarah Milligan Education Details
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Technical Training
Frequently Asked Questions about Sarah Milligan
What company does Sarah Milligan work for?
Sarah Milligan works for Trust Group
What is Sarah Milligan's role at the current company?
Sarah Milligan's current role is Empowering the Education Sector through IT.
What is Sarah Milligan's email address?
Sarah Milligan's email address is th****@****o.co.uk
What is Sarah Milligan's direct phone number?
Sarah Milligan's direct phone number is +178241*****
What schools did Sarah Milligan attend?
Sarah Milligan attended Technical Training.
What are some of Sarah Milligan's interests?
Sarah Milligan has interest in Children, Economic Empowerment, Science And Technology, Human Rights, Health.
What skills is Sarah Milligan known for?
Sarah Milligan has skills like Servers, Active Directory, Microsoft Exchange, Networking, Technical Support, Cloud Computing, Disaster Recovery, Service Delivery, It Service Management, Security, Citrix, Help Desk Support.
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Sarah Milligan
Manchester
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