Sarah Miura Ross Email & Phone Number

United States

• As the leader of the Transformation Office, I drive strategic planning, alignment, and execution of organization-wide improvement strategies, maximizing synergies across functional areas to achieve operational.
• Championing value-focused initiatives, which significantly contribute to a substantial increase in ACV, heightened win rates, and overall business growth.
• Leading transformative organizational changes and communication strategies, optimizing operations, reducing costs, and fostering a customer-centric, performance-driven culture.
• Driving organizational performance efforts, embedding innovation and customer centricity, while enhancing employee engagement and retention.
• Translating customer journey insights into innovative, cross-departmental programs with accountability and widespread adoption.
• Operationalizing growth initiatives, ensuring readiness and scalability for market expansion, and orchestrating seamless integrations of corporate development initiatives.

Miami-Fort Lauderdale Area

• As the former VP of US Operations for Reinsurance Technology at Effisoft, a leading InsureTech group (a Duck Creek Company), I established a standard of excellence in account management, implementation management, and.
• Orchestrated operations management for the United States, driving unparalleled customer experiences and accelerating digital transformation for insurance and reinsurance partners.
• Spearheaded partnerships with industry leaders to optimize operational processes, leveraging a team of seasoned experts in reinsurance and SaaS implementation.
• Accountable for exceeding client expectations and driving continued growth by fostering top-tier teams in Account Management, Implementation Management, Information Technology, and Center of Excellence.
• Heavily involved in Pre-Sales activities, guiding clients from initial contact through pre-study and implementation phases, ensuring seamless transitions and maximum value delivery.

Miami, Florida, United States

• As Head of Bupa's US Operations and the Transformational Change organization, led a transformative journey, driving exceptional service quality, operational efficiency, and cost savings while aligning with global.
• Achieving $6M+ in annual savings through strategic steerage, network optimization, and digital solutions.
• Cultivating a top-tier operations team, excelling in customer service, pre-authorization, and claims processing.
• Delivering industry-leading first contact resolution rates and under 24-hour turn-around times.
• Consistently driving cost savings through referral steerage and claims management initiatives.
• Exercising fiscal responsibility, overseeing high-value claim invoices, and daily operational decisions.

Miami/Fort Lauderdale Area

• Led strategic change definition and implementation for the Americas, overseeing business engagement and delivery capabilities across globally managed and geographically diverse teams. Built customer-centric.
• Held accountability for driving business transformation in Health Insurance Operations, with a focus on implementing digital solutions and optimizing processes for cost reduction.
• Successfully navigated market-specific regulatory implementations and addressed local requirements to ensure compliance and operational excellence.
• Oversaw the PMO function, including business case creation, prioritization, and demand management for new capabilities and investments. Conducted strategic planning and reporting to drive growth throughout the region.
• Managed budget and procurement activities for all projects directly impacting the region, ensuring timely capitalization and effective allocation of resources.
• Accountable for regional and local compliance, and security standards achievements.

Miami/Fort Lauderdale Area

• Pivotal role in leading Bupa's presence across multiple markets. Through parallel implementations and discoveries, successfully established strong operational foundations and drove strategic growth in regions such as.
• Successfully implemented and managed licensing opportunities, seamlessly integrating business acquisitions, and cultivating strategic alliances and partnerships as required by industry, region, or business ventures.
• Managed and executed the seamless transition from market entry to full-fledged operations for local companies and teams, ensuring compliance with fiscal and regulatory requirements.
• Led cross-functional teams to establish local operations and ensure the opening and marketability of products.
• Actively contributed as a member of leadership committees within Bupa, providing valuable insights and expertise in areas such as product development, business continuity, market strategy, and compliance.

Miami-Fort Lauderdale Area

• Market Expert & Segment Lead - a growth leader serving as liaison between the Aviation, Land, and Marine business segments at WFS and technology implementation teams. Primary point of contact for the Business for major.
• Expertise in M&A activities from discovery phase to integration and new process implementation.
• Developed and cultivated partnerships with cross functional regional leaders, to create and deliver implementations and industry specific solutions according to growth strategy and business integration needs.
• Planned capacity roadmap, financial impact, and resource allocation based on approved budget allowance for enhancements and production support.
• Managed quality of business requirements and process definition within the different segments of the business.
• Provided direction to third-party offshore development teams and new business teams, through weekly work allocation and standups.

Miami/Fort Lauderdale Area & Latin America

• Responsible for product roadmap and market opportunities for Latin America, a US$10M+ regional unit.
• Track record in executing pricing strategies that yielded +10% growth in revenue and increased regional profit achievement, facilitating the rollout of end-of-life and market adoption of new product introductions.
• Enablement of E2E readiness to support effective business generation of the portfolio, while acting as interlock between Latin American countries, Americas, and Worldwide organizations.
• Facilitated portfolio presentations in industry related events.

Miami/Fort Lauderdale Area

• Drove strategic direction planning for a US$545M+ growing Regional Business Unit.
• Functional team leader and regional expert for strategic direction, process improvements, and related policies.
• In charge of regional strategy monitoring, financial forecasting, and operational review cycles.
• TS Latin America Transformation Team, in charge of placement of new strategic processes.
• Successfully created tools to track the unit’s health after removal of LAC HQ.

Miami/Fort Lauderdale Area

• Led the Regional strategic planning and forecasting for HP’s US$900M+ Latin American ESS hardware business.
• Market expert in the IT hardware industry for servers and storage solutions targeted at large enterprise customers.
• Established measurement guidelines across the Enterprise Servers and Storage (ESS) regional and country divisions.
• Established revenue benchmarks for the region. Active communication with outside industry analysts such as IDC and Gartner.

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: • Founding Member and Executive Committee of Graduate Management Association (GMA). • MBA Ambassador for.

Bachelor Of Science - Bs, International Business

Activities and Societies: • Student Services, international languages. • Running

Bachelor Of Arts, Business Management