Sarah Miura Ross Email & Phone Number

United States

As the leader of the Transformation Office, I drive strategic planning, alignment, and execution of organization-wide improvement strategies, maximizing synergies across functional areas to achieve operational scalability, growth, and efficiency, resulting in significant organizational advancements. Formerly, as VP of US Operations for Reinsurance Technology at Effisoft (a DCT acquisition), I established a standard of excellence in account and implementation management. My contributions to the success of Duck Creek include:• Championing value-focused initiatives, which significantly contribute to a substantial increase in ACV, heightened win rates, and overall business growth.• Leading transformative organizational changes and communication strategies, optimizing operations, reducing costs, and fostering a customer-centric, performance-driven culture.• Driving organizational performance efforts, embedding innovation and customer centricity, while enhancing employee engagement and retention.• Translating customer journey insights into innovative, cross-departmental programs with accountability and widespread adoption.• Operationalizing growth initiatives, ensuring readiness and scalability for market expansion, and orchestrating seamless integrations of corporate development initiatives.• Championing the deployment of cutting-edge technologies to optimize operational efficiency and align with business objectives.• Fostering the development of high-performing teams through mentorship, guidance, and resource empowerment.• Establishing a systematic approach to track and report critical leading indicators and Key Performance Indicators (KPIs), enabling data-driven decision-making and continuous improvement.

Miami-Fort Lauderdale Area

As the former VP of US Operations for Reinsurance Technology at Effisoft, a leading InsureTech group (a Duck Creek Company), I established a standard of excellence in account management, implementation management, and information technology, consistently surpassing industry benchmarks.• Orchestrated operations management for the United States, driving unparalleled customer experiences and accelerating digital transformation for insurance and reinsurance partners.• Spearheaded partnerships with industry leaders to optimize operational processes, leveraging a team of seasoned experts in reinsurance and SaaS implementation.• Accountable for exceeding client expectations and driving continued growth by fostering top-tier teams in Account Management, Implementation Management, Information Technology, and Center of Excellence.• Heavily involved in Pre-Sales activities, guiding clients from initial contact through pre-study and implementation phases, ensuring seamless transitions and maximum value delivery.

Miami, Florida, United States

As Head of Bupa's US Operations and the Transformational Change organization, led a transformative journey, driving exceptional service quality, operational efficiency, and cost savings while aligning with global standards. Highlights include:• Achieving $6M+ in annual savings through strategic steerage, network optimization, and digital solutions.• Cultivating a top-tier operations team, excelling in customer service, pre-authorization, and claims processing.• Delivering industry-leading first contact resolution rates and under 24-hour turn-around times.• Consistently driving cost savings through referral steerage and claims management initiatives.• Exercising fiscal responsibility, overseeing high-value claim invoices, and daily operational decisions.• Employing business intelligence to optimize performance and uphold service excellence.• Fostering team growth and performance through coaching, mentoring, and on-site audits.• Managing US partner relationships to ensure regulatory compliance and provider network integrity.• Implementing new business strategies, third-party agreements, and innovative products.• Spearheading a provider network strategy for cost containment and sustainable growth.• Leading Medical Codification, Implementation, and Business Analyst teams to success.

Miami/Fort Lauderdale Area

Led strategic change definition and implementation for the Americas, overseeing business engagement and delivery capabilities across globally managed and geographically diverse teams. Built customer-centric capabilities and streamlined operating processes to facilitate seamless integrations within our global network. Through my leadership and expertise, I have played a pivotal role in driving strategic change, optimizing operations, and ensuring regulatory compliance while fostering a customer-centric approach.• Held accountability for driving business transformation in Health Insurance Operations, with a focus on implementing digital solutions and optimizing processes for cost reduction.• Successfully navigated market-specific regulatory implementations and addressed local requirements to ensure compliance and operational excellence.• Oversaw the PMO function, including business case creation, prioritization, and demand management for new capabilities and investments. Conducted strategic planning and reporting to drive growth throughout the region.• Managed budget and procurement activities for all projects directly impacting the region, ensuring timely capitalization and effective allocation of resources.• Accountable for regional and local compliance, and security standards achievements.• Actively served as a member of the Executive Crisis Management Team for the region, contributing to strategic decision-making and crisis response efforts.

Miami/Fort Lauderdale Area

Pivotal role in leading Bupa's presence across multiple markets. Through parallel implementations and discoveries, successfully established strong operational foundations and drove strategic growth in regions such as Sanitas (Spain), Guatemala, Panama, Trinidad & Tobago, Chile, Brazil, Mexico Travel Insurance, and multiple strategic partnerships.• Successfully implemented and managed licensing opportunities, seamlessly integrating business acquisitions, and cultivating strategic alliances and partnerships as required by industry, region, or business ventures within existing markets.• Managed and executed the seamless transition from market entry to full-fledged operations for local companies and teams, ensuring compliance with fiscal and regulatory requirements.• Led cross-functional teams to establish local operations and ensure the opening and marketability of products.• Actively contributed as a member of leadership committees within Bupa, providing valuable insights and expertise in areas such as product development, business continuity, market strategy, and compliance.

Miami-Fort Lauderdale Area

Market Expert & Segment Lead - a growth leader serving as liaison between the Aviation, Land, and Marine business segments at WFS and technology implementation teams. Primary point of contact for the Business for major M&A integrations, process changes, system enhancements, and concurrent post implementation activities.• Expertise in M&A activities from discovery phase to integration and new process implementation.• Developed and cultivated partnerships with cross functional regional leaders, to create and deliver implementations and industry specific solutions according to growth strategy and business integration needs.• Planned capacity roadmap, financial impact, and resource allocation based on approved budget allowance for enhancements and production support. • Managed quality of business requirements and process definition within the different segments of the business.• Provided direction to third-party offshore development teams and new business teams, through weekly work allocation and standups.• Engaged in all stages of large projects to successfully manage change in a short period of time (average of 3 months for parallel implementations).

Miami/Fort Lauderdale Area & Latin America

• Responsible for product roadmap and market opportunities for Latin America, a US$10M+ regional unit. • Track record in executing pricing strategies that yielded +10% growth in revenue and increased regional profit achievement, facilitating the rollout of end-of-life and market adoption of new product introductions.• Enablement of E2E readiness to support effective business generation of the portfolio, while acting as interlock between Latin American countries, Americas, and Worldwide organizations.• Facilitated portfolio presentations in industry related events.

Miami/Fort Lauderdale Area

• Drove strategic direction planning for a US$545M+ growing Regional Business Unit. • Functional team leader and regional expert for strategic direction, process improvements, and related policies. • In charge of regional strategy monitoring, financial forecasting, and operational review cycles.• TS Latin America Transformation Team, in charge of placement of new strategic processes.• Successfully created tools to track the unit’s health after removal of LAC HQ.

Miami/Fort Lauderdale Area

• Led the Regional strategic planning and forecasting for HP’s US$900M+ Latin American ESS hardware business.• Market expert in the IT hardware industry for servers and storage solutions targeted at large enterprise customers.• Established measurement guidelines across the Enterprise Servers and Storage (ESS) regional and country divisions. • Established revenue benchmarks for the region. Active communication with outside industry analysts such as IDC and Gartner.

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: • Founding Member and Executive Committee of Graduate Management Association (GMA). • MBA Ambassador.

Bachelor Of Science - Bs, International Business

Activities and Societies: • Student Services, international languages. • Running

Bachelor Of Arts, Business Management