Sarah Moffitt Birse Email & Phone Number

Boston, Massachusetts, United States

-Manage 3 sales supervisor, overseeing 40+ employees. -Achieved and exceeded revenue targets of up to $78M annually. -Navigated difficult conversations with staff while delivering clear, direct and transparent feedback to improve performance of team members. -Onboarded and mentored 3 sales coaches. Developed 2 coaches to promotion. -Directed trainings for department on top 30 products, and yearly product releases. -Established manager, supervisor and agent goals and performance management guidelines.-Partnered with workforce management team to maintain hiring forecast and weekly staffing forecasting to communicate scheduling.

Boston, Massachusetts, United States

-Oversaw new hire training class transition to sales floor with 80% retention goal.-Worked on blending of sales and service departments during Covid-19 restructuring, during which time became top Sales Supervisor.-Led unique trainings, as well as team and department meetings, for in-office and homeworker direct reports.-Raised issues to Director of Sales based on department results and customer feedback to stay on top of areas of opportunity for the department.

Boston, Massachusetts, United States

- Exceeded quota across all 4 company goals, achieving sales leader status while generating over 5 million in revenue by using an efficient and direct sales approach - Addressed customer questions and complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues- Achieved company's core values in a critically values-driven environment- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff

Boston, Massachusetts, United States

- Utilize data management system to track team and individual performance- Make recommendations on training needs based on performance trends - Identify opportunities by participating in calibration sessions with contact center management team- Facilitate coaching and training sessions based on trends

Boston, Massachusetts, United States

- Started at an entry level position answering customer service calls in May 2013 before moving to the team lead position- Supervised between 10 and 21 direct reports - Worked with report outs to achieve key metrics and goals for team- Communicated barriers and make recommendations to improve the department - Organized training's in all areas of the Call Center to improve associate performance

Ba, Broadcast Journalism

- Minor in Sociology and Performing Arts - Lambda Pi Eta Honors Society Member - Alpha Psi Omega Honors Society Member

Professional Studies Certificate Program, Professional Communications

A certificate program to develop professional-level communication skills in based in print and online writing.

Education record

-Host university: University of Virginia

Education record