Sarah Morgan Email and Phone Number
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I grew up in the North East of England during the miners' strikes. I was surrounded by friends whose families struggled, some even relying on soup kitchens. My dad, who worked for a pharmaceutical company, wasn't affected. I felt guilty about having hot meals and clothes when many friends didn’t.My mum, who lost her father at six months and her first husband at a young age, was deeply affected by these losses. She and my dad had a son with hydrocephalus who died at age four after spending most of his life in an institution. My mum never talked about him or emotions, discouraging any display of feelings. I grew up in a household where love was never spoken of. When my grandma passed away when I was 17, I realised I’d never been told I was loved and had never said it myself. I decided I couldn't continue living that way. I wanted something different for my future.School was equally difficult, as I was relentlessly bullied. At 18, I "ran away" to University, but I quickly realised that I couldn’t outrun my inner struggles. I started my lifelong journey with therapy. While therapy and coaching differ, my experiences with both have added depth to my coaching practice.In my career, I’ve encountered both supportive managers and toxic work environments. I’ve always been passionate about championing employee engagement and psychological safety. I knew I wanted to work as a coach. In 2016, I developed pneumonia and sepsis due to burnout. By 2019, I was facing parental burnout, ADHD overwhelm, and more stress-related burnout. I knew I needed a change and my Leadership Coaching business was born.In my naivety, I started my business with only three months' pay as a buffer—just in time for the Covid-19 lockdown! Juggling a new business, recovering from burnout, and homeschooling a (suspected) neurodivergent six-year-old was challenging. It turned out to be the perfect timing. The lockdown gave me the space to reflect and work through my challenges, drawing on my lifelong therapy journey.While I’m not a therapist, my lived experiences bring depth to my coaching, helping integrate personal and professional development. By the time life returned to normal post-Covid, I was ready to move forward with my business and support others with their performance, resilience, and leadership challenges.That’s why I do what I do—I don’t want anyone to feel like I did. My goal is to help people unlock their brilliance, be themselves, and shine at work. If you’d like to explore how I can help, book a free one-hour session with me.https://calendly.com/luceatcoaching/call
Luceat Coaching
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Leadership CoachLuceat Coaching Jan 2020 - PresentI have 25 years experience as a leader and a coach in a wide range of industries that I can now bring into a coaching context to help you thrive and shine at work. I led Global IT & Service teams at ASOS and Yahoo!, enabling huge growth while maintaining employee engagement. I’ve driven transformation projects at Ovo Energy and Good Energy; enabling more efficient and fulfilling operational processes while significantly improving employee engagement. -
FacilitatorLuceat Coaching Jan 2020 - PresentFacilitating workshops, training and offsite days -
FounderLuceat Consulting Mar 2020 - PresentNon-Executive Director, Board Advisor and Consultant -
Motivational SpeakerLuceat Consulting Mar 2020 - PresentMotivational Speaker focussing on Mindset, banishing Imposter Syndrome, and building Employee EngagementI have been Speaking on stages and facilitating discussions since 1993. From facilitating panel discussions and workshops at events such as Utilities Weekly Conference to presenting at Technology conferences. Since founding my business I have participated in a range of webinars, speaker panels and some professional motivational speaking from a stage (prior to covid!) -
Chief Operating OfficerFuture Leaders Nov 2021 - PresentLondon, England, GbMember of Executive team and the Board to establish solid people & operational processes, and ensure Mentor quality, to support Future Leaders Mentoring being the Mentoring Network of choice. -
Ned & Interim CpoFuture Leaders Jan 2021 - Nov 2021London, England, Gb -
Board Advisor / ConsultantSenapt Ltd. Jul 2020 - Feb 2021 -
Advisory DirectorGood Energy Nov 2019 - Mar 2020Chippenham, Wiltshire, GbMigration planning and Business Readiness, for major systems change program. -
Customer Services DirectorGood Energy Jun 2018 - Nov 2019Chippenham, Wiltshire, GbLeading the delivery of all Customer Services, reflecting Good Energy's unique purpose and values. Responsible for the performance of both first line contact and back office teams who undertake a range of activities, as well as leading a Customer Services Transformation team; driving systems, process and training, and people performance tools. -
Head Of Customer OperationsOvo Energy Jul 2016 - May 2018Bristol, GbLeading the Operations team responsible for Customer On-boarding, PAYG operations, Billing, and Operational Improvement. Working closely with Customer Services and Industry Operations to ensure Operational Efficiencies and strong working relationships.Led a program to improve efficiencies in Operations, improving both the customer experience and team satisfaction. Covering Business Process change and Technical automation. -
Head Of DeliveryOvo Energy Feb 2015 - Jul 2016Bristol, GbResponsible for end-to-end delivery and support of the technology platforms enabling OVO Energy Operations, Customer Service, Commercial, Metering and Field Force.Led and delivered a portfolio of business change enabling business growth and the launch of new services, whilst ensuring regulatory compliance and readiness for changes such as the Smart metering program (DCC) and Nexus. -
Consultant - Digital StrategyGood Energy Jan 2015 - Feb 2015Chippenham, Wiltshire, GbShort term contract advising Executive team on leveraging digital channels and exploiting technologies to improve Customer and Employee interaction -
Head Of It ServiceAsos.Com May 2010 - Dec 2014London, London, GbResponsible for the management and strategic direction of the IT Service Management and Support functions. - Management of the teams responsible for Service Management and delivery of all internal IT systems, Warehouse Management Systems and eCommerce websites and channels - Management of multiple 3rd party Suppliers and Partners who deliver a wide range of outsourced services - Sucessfully delivered internal improvement programs to implement a more robust Service Framework and provide more business focussed Service Management Capability -
Traveller And Scuba Diving InstructorSabbatical Apr 2009 - Apr 2010I travelled for 6 months and spent 6 months leading dives in Egypt and teaching Scuba Diving in The Philippines
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Director Of International Service EngineeringYahoo! Jul 2006 - Feb 2009Sunnyvale, Ca, UsI managed a team of Service Management specialists based in London and matrix managed the regional teams responsible for all internationally developed services (over 500 unique sites and the associated back end systems). Responsible for the core strategy for Service Management for all International developed systems and services; I provided direction and and coaching to enable the Regional Service Engineering teams in Europe, Asia and Latin America to deploy and run highly available, performant, scalable and secure services that meet business and partners’ requirements. Driving performance and efficiencies is core to our strategies and rolling out change programs to refocus our processes and systems. -
Program Manager - Service DeliveryYahoo! Aug 2005 - Jul 2006Sunnyvale, Ca, Us• Defining the international Service Level Management strategy, Service Level Agreements (SLA) and Operational Level Agreement (OLA) processes, as an overall global approach and in co-operation with Headquarters in Sunnyvale.• Defining and deploying (with Regional Heads and other team members) the following service delivery processeso Capacity Managemento Availability Managemento Financial Management for Service Engineering• Along with the Global BCP team, assisting in defining necessary policies and procedures to ensure high availability and business continuity across all of International Engineering.• Integrating defined processes and procedures into the Network Operation Centre (NOC) systems and toolsets, ensuring all services are measured and reported on consistently.• Evaluating and recommending toolsets to manage the defined service delivery processes (e.g. capacity planning systems, SLA reporting etc) -
Head Of Service ManagementT-Systems Aug 2003 - Jul 2005Frankfurt Am Main, De Management of diverse Service Management team on major account in UK (IT and Networks) Interim Management of Global Service Management team across 5 NatCos for the major account and developed integrated management system, processes and reporting. Development and management of successful Continuous Service Improvement Programmes (CDS, Networks, Data-Centre) significantly improving SLA achievement and rapidly improving Customer Satisfaction Full responsibility for commercial matters relating to Service Management, including negotiation of SLAs and related contract schedules -
Service ManagerT-Systems Dec 2002 - Aug 2003Frankfurt Am Main, DeResponsible for all order management in first 6 months of tenure.Developed Order management process.Reponsible and Accountable for large service area with major customer. DOA for Head of Service Management. -
Customer Liaison ManagerVodafone Ltd Feb 2000 - Dec 2002London, GbResponsible for all elements of internal Customer Satisfaction, Service reporting and incident / change communication strategy. -
Recruitment Co-OrdinatorGenesys 1997 - 1998
Sarah Morgan Skills
Sarah Morgan Education Details
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Animas Centre For CoachingNeurodiversity -
Institute Of Leadership And ManagementBusiness Coaching -
University Of The West Of EnglandBusiness Coaching -
The University Of SheffieldPhysics And Astronomy
Frequently Asked Questions about Sarah Morgan
What company does Sarah Morgan work for?
Sarah Morgan works for Luceat Coaching
What is Sarah Morgan's role at the current company?
Sarah Morgan's current role is Leadership Coach & Consultant - helping leaders stop playing whack-a-mole - building resilience for their teams and themselves..
What is Sarah Morgan's email address?
Sarah Morgan's email address is sa****@****y.co.uk
What is Sarah Morgan's direct phone number?
Sarah Morgan's direct phone number is +4420775*****
What schools did Sarah Morgan attend?
Sarah Morgan attended Animas Centre For Coaching, Institute Of Leadership And Management, University Of The West Of England, The University Of Sheffield.
What are some of Sarah Morgan's interests?
Sarah Morgan has interest in Independent Travel, Children, Nitrox Instructor, Environment, Education, Music And Film, Science And Technology, Human Rights, Wine.
What skills is Sarah Morgan known for?
Sarah Morgan has skills like Outsourcing, Service Delivery, Change Management, Management, Program Management, Team Management, Strategy, Stakeholder Management, Leadership, Coaching, Business Process, Customer Experience.
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