• Manage a portfolio of Payables Treasury Management products• Support sales in providing an optimal solution for client needs• Lead Project efforts to provide technical enhancements • Forecast product revenue and budget for expected product expenses

• Managed and coordinate projects to develop and facilitate the implementation of technical solutions and enhancements of business processes to meet user needsNotable Projects: Establishment of Full-Service Canada Branch for Remote Deposit Onsite and Integrated Payables Producst, Migration of BBVA US Bank to PNC Bank • Collaborated with product managers and coordinate software developers to create innovative solutions to meet application demands • Employed agile technical development methodologies, demonstrated through the software development life cycle analyzing requirements, design, and testing

• Lead the identification and engagement of key business stakeholders, subject matter experts, product managers, and management information system developers to create innovative solution requirements to define what changes are essential for the software design • Documented and mapped process, system, and business flows to demonstrate the technology enhancement’s design • Leveraged knowledge of internal processes to support new technology development

• Managed 10 analysts responsible for balancing general ledger exceptions, and assuring retail branches are fully serviced from three vendor cash vaults: Loomis, Brinks, and Garda• Over sought open cases from three vendors entailing issues of accounting or service to branches: daily average of 23. • Developed and implemented reporting to produce new and insightful metrics: Detail Exceptions Report, Daily Team Reporting• Accomplished lowering the average items over Service Level Agreement (SLA) from 33 in January 2018 to 1.5 in April 2018. • Successfully acted as second escalation point for problems seeking immediate resolution.

• Constructed and up kept repository for Corporate Blueprinting & Optimization (CBO) team, containing +1,700 files information files.• Supported construction of a Tableau based Performance Measurement tool for businesses to effectively adhere to Service Level Agreements.• Aided in development of workforce models to accurately plan staffing.• Data analysis: detect, research, and solve data complications of business concerns (i.e. Seasonality, Productivity).

• Engage and lead a team of 10 Account Integrity Analysts to drive performance.• Manage processes & partner with key stakeholders to consistently achieve successful outcomes within deadlines.• Routinely lead team to a two month average actual productivity of 113.1%, and productivity of 103.8% • Increase focus of risk mitigation: in the span of 2 months, achieved total quality average of 98.0%.• Facilitate team problem solving sessions, including a paperless initiative.• Provide coaching, feedback and recognition to team members.• In the process of developing an optimization algorithm to prioritize the department processes.

• Examined processes for IRA Operations and Channel Support through problem solving.• Supported team through consolidation of Retirement Services with project management.• Up-kept, tracked and aided in EzForms application launch errors to Channel Support.• Evaluated results of department Pulse Survey and provided recommendations for continuous improvement.• Created and maintained databases through Microsoft Excel and SharePoint to support IRA Operations.• Developed reports to evaluate product, call volumes, forecasting and project success.

Worked with a local Startup develop their technological architecture; including a recommended security framework, long-term and short term technological goals, and IOT vendor research.

•Complete and file patient electronic medical records•Manage billing statements and payments of anesthesia patients•Extract and submit over 1,200 quarterly patient data entries for Pennsylvania’s Health Care Cost Containment Council•Train new medical record scanner employees•Assist medical coding specialist with projects related to recording and organizing patient files

•Provided customer support and assistance•Performed demographics of products for sale•Managed stock room and floor sale