Sarah Motley Email & Phone Number

Cedar Park, TX

Gaithersburg, MD

Manage the systems implementation process with owners and management companies for all new build and conversion SpringHill Suites, Residence Inn, and TownePlace suites properties across the US and Canada.

Gaithersburg, MD

• Travel across the United States and Canada installing systems at new build and conversion Full-Service and MSB Marriott Properties. Support the properties from systems implementation through go-live.
• Team Lead for the setup/configuration of property Application Servers including Sceris, CAPS, and Guestware.
• Install and configure networking equipment (routers and switches as needed), servers, PC's, and printers. Patch all networked equipment.
• Responsible for pre-opening and go-live systems support
• Work with external vendors to configure/install serial and IP interfaces from peripheral systems to the main Property Management System (PMS).
• Complete PMS configuration: room file (room types, attributes, substitutions and connections), taxes, connection to Marsha, gift card setup, house accounts, and printers.

Bethesda, MD

• Play a pivotal role on a high performance technical project and support team that manages food and beverage, spa and retail applications at all Marriott managed properties in the United States and Canada, including.
• Leading the database configuration management of all the lab and production environments for the new POS upgrade at 1000+ properties.
• Worked closely with an external vender to build and implement a gift card solution for 300+ Marriott 9700 POS systems.
• Led a team to internally build, test, and implement a Micros 3700 solution to tokenize credit card information saving Marriott International the time and high cost of external development.
• Managed an external vendor to deliver a version update, tokenization, and a hardware upgrade on time and under budget for all SpaSoft properties.
• Responsible for diagnosing hardware/software issues on 850+ production Micros 3700 POS systems to reduce system downtime and in many cases make a preemptive diagnosis to eliminate downtime.

Northern Virginia

• Recruited out of college to manage all on property systems at 2 - 3 Marriott properties in the Northern Virginia Region.
• Diagnosed all PC hardware and software issues using advanced root-cause analysis.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Maintained all networking devices and infrastructure across the properties including switches, routers, and cabling.
• Monitored the server room, the wireless network, the back office Marriott network and other server infrastructure.
• Managed user permissions through active directory.

Waltham, MA

• Supported faculty/staff computer and phone systems part time while attending Bentley University.
• Successfully completed a deployment of over 200 new computers to the faculty and staff ahead of schedule.
• Responsible for troubleshooting faculty computer problems, re-imaging, network backups and restores, software/hardware installations, and maintaining an inventory list.

Bs, Computer Information Systems

High School Diploma