Responsible for managing all stages (from concept to delivery) of programs to meet challenging business goals and measurable improvement in customer experience and operational execution. Requires working directly with models/data and collaborating across functional teams in partnership with the Solutions Architecture leadership and team supporting the Americas Commercial Organization at AWS,

Responsible for managing all stages (from concept to delivery) of programs to meet challenging business goals and measurable improvement in customer experience and operational execution. Requires working directly with models/data and collaborating across functional teams in partnership with the Solutions Architecture leadership and team supporting the Americas Commercial Organization at AWS,

Responsible for the development of all processes associated with program roll-out and ongoing support for the research science, software engineering, and product management teams. In addition, identifying new opportunities and successfully managing all aspects of program implementation for Operational Excellence Initiatives within the Applied Modeling and Data Science Organization. Created and implemented programs around Yearly Operational Planning, Quarterly Business Reviews, Monthly Business Reviews, Natural Language Understanding Artifact Transition, and English Domain and Device Feature Launches of 2018.

Executes Alexa Data Science initiatives such as defining project plans, assembling project resources, and executing dashboards while managing creative initiatives. Also includes developing all processes associated with program roll-out and ongoing support for the research science, software engineering, and product management teams. In addition, identifying new opportunities and successfully managing all aspects of program implementation by partnering with the research science, software engineering, product management teams worldwide to assess and prioritize program needs based on rapidly changing business requirements and developing business cases.

Responsible for leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including but not limited to: meetings, assigning job duties, communicating with DSPs and managing representatives and their drivers. Other tasks include reviewing work forecasts and determining productivity requirements for deliveries during the day to meet overall building objectives while partnering with other Shift Managers to balance labor, ensuring a level and efficient operation. Lastly, supporting all safety programs and proactively identifying and leading process improvement initiatives.

Responsibilities include leading and developing a team of Amazon Associates while communicating policies and acting as the primary information source for the team. Consistently developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Also required to maintain compliance and take corrective action when needed while supporting all safety programs to ensure a safe work environment for all associates. Lastly, create, manage and support recognition and communication programs while partnering with the management team to establish and maintain quality control standards.

Selected as an upper-class student athlete to guide and assist first-year student athletes in adjusting to the rigors of college life while participating in Division 1 intercollegiate athletics. Attended extensive training in working with peers and deals with all aspects of a student's transition to college in order to increase academic success. Serve as a positive role model and provide Academic Enhancement Workshops to first year athletes as well as provide weekly contact between assigned students and mentors.

Marketing Intern responsibilities in the Technology and Training Division that included assisting with lead gathering and clean-up for strategic list building in SugarCRM, researching and creating SEO best practice guides, maintaining corporate portal by updating it with new content and images and planning events for tradeshows and conferences. Sales Intern responsibilities included managing maintenance reports, analyzing revenue forecasts and administrating SugarCRM data.

Administrative duties for a comprehensive financial planning firm in the National Harbor. Responsibilities included but were not limited to: scheduling, attending workshops/conferences, taking inventory, completing a file audit (paper and electronic), writing a blog post and administrating trade tickets and confirmations.

Protected the security of medical records and retrieved patient medical records for physicians, technicians, or other medical personnel. Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer. Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software.