Sarah Paterson

Sarah Paterson Email and Phone Number

Senior Program Manager II, Research and Design Ops @ SurveyMonkey
Ottawa, ON, CA
Sarah Paterson's Location
Ottawa, Ontario, Canada, Canada
Sarah Paterson's Contact Details

Sarah Paterson work email

Sarah Paterson personal email

n/a

Sarah Paterson phone numbers

About Sarah Paterson

Energetic, driven, and organized professional with experience in client facing roles. Highly skilled in interacting with customers and managing any grievances to ensure satisfaction. Excellent time management and problem solving skills. Able to work independently or in a team environment.My areas of expertise are:- Customer Service- Knowledge Base Management- Data Management - Personnel Training- Event Coordination- MS Word/ Excel/ PowerPoint- Intermediate Portuguese - Intermediate Spanish

Sarah Paterson's Current Company Details
SurveyMonkey

Surveymonkey

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Senior Program Manager II, Research and Design Ops
Ottawa, ON, CA
Website:
surveymonkey.com
Employees:
1419
Sarah Paterson Work Experience Details
  • Surveymonkey
    Senior Program Manager Ii, Research And Design Ops
    Surveymonkey
    Ottawa, On, Ca
    View
  • Surveymonkey
    Senior Technical Program Manager, Research & Insights
    Surveymonkey Nov 2023 - Present
    Ottawa, Ontario, Canada
    View
  • Surveymonkey
    Customer Operations Project Manager
    Surveymonkey Apr 2020 - Present
    Ottawa, Ontario, Canada
    - Manage the Customer Case Insights portal to deliver quarterly insights to the company on the top reasons customers contact support- Implement changes and initiatives to help improve our feedback collection processes
    View
  • Surveymonkey
    Sr. Customer Engagement Representative
    Surveymonkey Aug 2017 - Apr 2020
    Greater Ottawa Metropolitan Area
    • Continue to help clients over phone and email to assist with their day to day needs• Lead a team that manages the How-To guides for two products• Increased traffic to FluidReview Help Centre by 130% in less than a year• Develop and implement new processes to improve efficiency for the Support team• Escalate high priority bugs and issues to the development team• Designed a new training process for new hires• Revamped categorization process to allow for better tracking of support requests
    View
  • Surveymonkey
    Customer Engagement Representative
    Surveymonkey Feb 2016 - Aug 2017
    Greater Ottawa Metropolitan Area
    - Use Zendesk to provide Technical Support to clients through phone and email for Momentive's Application software, Apply- Created content for 250 How-to articles to align with launch of new product- Revamped existing product’s Help Centre to ensure consistency- Assisted the support team in maintaining a 98% satisfaction rating and a 1 hour response time
    View
  • Zomato
    Content Associate
    Zomato May 2015 - Nov 2015
    Toronto, On & Ottawa, On
    • Assisted with company launch in Ottawa and New York City• Trained 60 new employees in New York with 6 other trainers• Conducted thorough quality checks on website information on an ongoing basis• Responsible for maintaining content accuracy for over 1000 restaurants in Ottawa Central
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Sarah Paterson Skills

Teamwork Time Management Microsoft Office Customer Service Public Speaking Powerpoint Microsoft Word Spanish Brazilian Portuguese Microsoft Excel Team Leadership Event Planning Organization Social Networking Event Management Work Ethic Communication Marketing Cross Cultural Communication Skills Data Management

Sarah Paterson Education Details

Frequently Asked Questions about Sarah Paterson

What company does Sarah Paterson work for?

Sarah Paterson works for Surveymonkey

What is Sarah Paterson's role at the current company?

Sarah Paterson's current role is Senior Program Manager II, Research and Design Ops.

What is Sarah Paterson's email address?

Sarah Paterson's email address is sa****@****key.com

What is Sarah Paterson's direct phone number?

Sarah Paterson's direct phone number is +161322*****

What schools did Sarah Paterson attend?

Sarah Paterson attended Carleton University.

What skills is Sarah Paterson known for?

Sarah Paterson has skills like Teamwork, Time Management, Microsoft Office, Customer Service, Public Speaking, Powerpoint, Microsoft Word, Spanish, Brazilian Portuguese, Microsoft Excel, Team Leadership, Event Planning.

Who are Sarah Paterson's colleagues?

Sarah Paterson's colleagues are Celia T, Ronaldo Gerona, Adriana Acuña, Shason Briscoe, Katie Ostroth, Erika Stoney (Biederbeck), Sofia Knutson.

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