Sarah Murray Email & Phone Number

Washington, District Of Columbia, United States

Responsible for providing excellent customer service and ensuring data integrity for all Girl Scout volunteers, youth, and employees.• Provide exceptional customer service to volunteers, parents, and prospective members, ensuring all inquiries about Girl Scouting are addressed promptly and effectively. Identified and resolved membership registration issues through effective problem-solving and research. Successfully converted inquiries into new members and new volunteers through perspective communication and comprehensive knowledge of Girl Scout programming. • Supported team efforts in reaching membership and programming goals by performing various administrative tasks, including data every, and maintaining accurate digital records. Ensured data integrity by regularly updating system information and digital catalogs, adhering to established protocols for troop creation and disbandment.• Built and maintained strong relationships with volunteers via phone and email, fostering a supportive community atmosphere. Collaborated with coworkers and supervisors to meet team objectives and enhance overall membership experience.

Lorton, Virginia, United States

Worked with a proprietary database to enter contact information for elected and appointed state officials and their staff. Ensured that all data entered was correct and listed both contact and social media information.• Update proprietary database of State and Federal Government workers with contact, background, and position information. • Utilize Boolean search terms to confirm data is correct by verifying with two or more sources. • Contact political and governmental offices via email and phone for information to update database information.• Work with colleagues to cross-check that all data being entered is correct.

Falls Church, Virginia, United States

• Accepted and distributed delivered packages• Provided excellent customer service to residents, staff, and visitors• Assisted residents with accessing amenities• Act as liaison between management and residents when necessary

Alexandria, Va

Provided administrative support for all functions within the Finance Department including IT, HR, and bookkeeping. Reported directly to the Director of Finance and Operations for a non-profit Association with 6,500 members and a $2.5 million operating budget.• Processed all incoming payments, deposits, invoices, vouchers, and travel reimbursements for Association staff and Board. Entered, updated, and retrieved accounting data from automated systems. Maintained Association financial records in QuickBooks Online. Responsible for the accuracy of data. • Ordered all supplies, scheduled meetings, and provided back-up phone support for all other departments. Handled upgrades to all equipment, software, and hardware in office. Responsible for purchasing mail and copier equipment, computers, software, and peripherals. • Saved Association over $10,000/year by changing vendors for first time in 20+ years.• Handled support requests from Department heads and CEO in wide range of tasks. Handled reconciliation of CEO business credit card.• Acted as staff trustee on Association Scholarship Foundation Board. Recorded meeting minutes, wrote agendas, worked closely with scholarship management company to ensure all scholarship funds are awarded according to Foundation rules.• Provided support to all staff for operations, database functionality, and software/hardware. Served as backup to Membership Department for phone and email inquiries. Assisted in the recruitment and screening of new employees within the Membership Department. Trained new and current staff on procedures, software, and equipment. • Developed procedures manual for Finance and Membership Departments and provided periodic updates. Assisted in creating AP manual for Association and Scholarship Foundation.

Alexandria, Va

Served as first point of contact for all members with the main goal of ensuring member records were accurate and members were serviced in a friendly and timely manner. Promoted to Finance department in December 2016.• Maintained accurate and updated member records in Association database; responsible for all data entry.• Assisted with development of member retention and recruitment materials; oversaw the scheduling, mailing and tracking of all campaigns.• Managed communications between State Organizations and Association representatives.• Maintained online calendar of events for Association and affiliated organizations.• Updated self-study courses for the Association’s Education Department.• Scheduled video conferencing with Committees and Board.

Houston, Tx

Supervisory position to train all call center employees and provide weekly training and coaching to ensure staff were efficient, motivated and on-target with meeting set goals and expectations. Responsible for on-boarding new clients and customers. • Provided initial training and weekly phone call coaching with all Call Center staff. • Created training guides and manuals detailing procedures and expectations for Call Center staff. Met weekly with Call Center Manager and Supervisor to provide updates on staff progress. • Utilized software and ticketing systems to resolve issues with clients. Provided assistance to clients and law enforcement officers online and over the phone.• Responsible for on-boarding new clients by providing hands-on support and training. Support was provided over the phone and via emails. Provided weekly report on new client progress to Call Center Manager and Supervisor.

Arlington, Va

Teacher's Aide position in Montessori Early Learning Center. Responsible for leading students in Art and Science modules. Worked with children ranging in age from 6 weeks to 6 years.• Assisted teachers in instructing students of varying ages in basic skills (letters & numbers, etiquette, personal hygiene, basic geography, calendar recognition, and school/classroom rules). • Communicated and interacted with children of varying ages to promote personal, social, and academic growth and development.• Instructed school-age children in art and science education.

Alexandria, Va

• Decreased A/R percentage every month by minimum of 10%.• Increased new store occupancy by 19% within three months. • Mastered the art of customer service, resulting in many regular customers. • Followed budgeting requirements for single stores as well as for entire district.• Completed weekly/monthly/yearly records for multiple stores.