Personable, Client-focused problem solver with a passion for helping others achieve their security goals optimally. Accustomed to working under pressure in a dynamic environment and motivating others to elevate themselves to the next level. Committed to continuously expanding horizons through hands-on experience, research, and mentorshipInformation Security Enthusiast developing strong IT troubleshooting and endpoint security skills that have been grounded in real-world simulations. Completing an intensive cybersecurity certificate program with North Carolina State University on October 12th, 2023
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Lead Cleaning TechnicianRaleigh Cleaning Company Apr 2021 - Aug 2022Wake Forest, North Carolina, United States* Providing an excellent cleaning and customer service experience at an award winning company* Training New Employees in Policies and Procedures* Overseeing Quality Control Checks to maintain company standards -
Desktop Support TechnicianWilson Medical Center Apr 2015 - Dec 2018Wilson, North Carolina, United States* Continued Lead in New User setups in Active Directory and Meditech, facilitating their tickets to 2nd and 3rd level roles for in-depth completion, Acquiring and Managing Retention of legal documentation for access.* Provided PC Support to all users within the hospital system; in-house, off-site locations, remote, and virtual* Hardware Repair, Imaging, Printers, and Peripherals. * Rolling out large quantities of replacement devices under deadline* Assisting other departments with large projects in Supply Chain and Networking -
Support Center AssociateWilson Medical Center Apr 2013 - Apr 2015Wilson, North Carolina, United States* Duties of Switchboard Operator* Troubleshooting Help Desk calls to resolve 1st line issues leading to a reduction of call back OT for the team. ie. Passwords resets in Active Directory and Meditech, VMware issues, RFID complications.
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Switchboard OperatorWilson Medical Center Apr 2008 - Apr 2013Wilson, North Carolina, United States* Communications/Callbacks for hospital, on-call doctors/persons, in-house emergencies, outside calls* Assisted with Onboarding of Electronic Documentation from Paper* Monitored Alerts for Fire Call System* Managed Retention of Documentation* Setup New Users in Active Directory and Meditech* Trained New Employees* Assisted with Scheduling
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Emergency Medical TechnicianWilson County Ems Dec 2001 - Jun 2011Wilson, North Carolina, United States* Providing Life Saving Interventions in Emergency Situations* Inventory Management* Team Building and Community Outreach* Specialized Training and Defensive Driving
Sarah E. Nagle-Johnson Education Details
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Cybersecurity Bootcamp -
Emergency Medical Technology/Technician (Emt Paramedic)
Frequently Asked Questions about Sarah E. Nagle-Johnson
What is Sarah E. Nagle-Johnson's role at the current company?
Sarah E. Nagle-Johnson's current role is | Cybersecurity Certified | IT Support Experience | Customer Service Excellence | ThriveDx | NCSU | Self-Motivated | Detail Oriented | Problem-Solver | Focused Under Pressure.
What schools did Sarah E. Nagle-Johnson attend?
Sarah E. Nagle-Johnson attended North Carolina State University, Wilson Community College.
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