Sarah Nazir Email & Phone Number

Dubai, Ae

Dorset, England, United Kingdom

I leveraged design thinking principles to lead cross-functional teams in translating user needs and business objectives into innovative, impactful solutions. I initiated and employed comprehensive user research methods, including interviews, observations, and data analysis, to tackle core issues, enhance accessibility, and generate user-centric solutions.1. Undertake user research and synthesize data: By conducting interviews, observations, and data analysis, I identified patterns and themes to create solutions that address specific user pain points.2. Co-design intuitive, cost-effective services: Facilitating ideation sessions, I collaboratively designed accessible services that align with user needs and business objectives.3. Establish measurable outcomes: I set clear benchmarks and success measures to realize tangible benefits for both users and the business.4. Challenge norms and drive creative solutions: Encouraging open thinking, I led ideation to explore fresh approaches, ensuring solutions were innovative and aligned with strategic goals.5. Test with real users: I prioritized iterative testing with real users to gain authentic feedback, refining solutions based on their experiences.6. Monitor and measure progress: By establishing monitoring systems, I consistently measured data to assess solution efficacy and areas for improvement.In local government projects, I used these methods to guide initiatives, improve service delivery, and develop a solid knowledge base for ongoing public sector enhancement. This approach fostered a sense of business ownership of design initiatives, producing both efficient and growth-oriented outcomes. Through strategic planning and effective collaboration, I delivered solutions that aligned with both user and organizational goals.

Greater Bengaluru Area

- Collaborated with over 100 members of the Professional Services team, including people from Product Management, SMEs, Customer Success, Support, and more, to create cutting-edge content and designs for a global client base.- Consulted for a vast client base in multiple global locations (especially in American, European and Canadian regions) to identify the most appropriate UX and Content Design strategies to meet their adoption needs- Helped to develop standards and guidelines to ensure consistency in deliverables across audiences and projects- Performed design/content needs analyses to dive deep into customer problems and bring forth actionable insights- Ideated, designed, developed, and evaluated content and design for multiple applications and a global audience.- Prioritized effectively to manage multiple concurrent projects and initiatives through the instructional design processes at Whatfix.- Assisted in training and mentoring new members of the team.- Developed and maintained a high degree of product knowledge and technologies.- Used coordination and planning skills to achieve results according to schedule.- Offered friendly and efficient customer service, handling challenging situations with ease.- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.- Increased customer satisfaction by resolving service issues.

Bangalore Urban, Karnataka, India

Worked on branding and ui/ux design

Bengaluru, Karnataka, India

- Suggested enhancements to product design that would improve user experience.- Worked on the user experience and interface designs and was responsible for developing the product while working on five sprints.- Examined how a new product aligns with market demands and preferences.- Managed multiple projects and several design changes effectively in a demanding environment with tight deadlines.- Produced rapid prototypes using Figma.

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

- Based on creative requirements and client meetings, generated concepts, artwork, and layouts for digital projects- Created the look and feel for various interfaces, such as websites, mobile devices, applications, social media and print.- Created layouts that promote a company's style or voice through visual touchpoints while adhering to brand requirements- Worked on email marketing materials, PowerPoint presentations, and interactive event materials- Managed more than 15 projects while adhering to deadlines and expectations- Produced visual assets for clients and arranged them for future needs.- Conducted several client interviews in a month to understand needs and provide excellent service- Demonstrated respect, friendliness and willingness to help wherever needed.

Bangalore

- Designed graphics for websites, logos and promotional material for marketing purposes.- Promoted company events by designing marketing materials such as posters, digital invites and brochures.- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.- Prepared images to coincide with social and blog posts.- Assisted with the design of print materials such as flyers and ads by producing basic layouts, selecting colours and tracking down appropriate images.- Designed marketing brochures and wrote website copy.- Created design work for print and digital sales and marketing campaigns.- Managed design conceptualisation, milestones and customer feedback.- Worked with clients to gather and define requirements, establish scopes and manage project milestones.Created and updated trend boards, investigated changing conditions and recommended strategic adoptions to capitalise on projected changes

Bengaluru, Karnataka, India

- Applied editing and photography tools to tell great campaign stories.- Organized collected information to produce well-written articles and social media posts.- Increased website and social media traffic from 10 followers to more than 400 by creating dynamic graphics and pieces.- Designed flyers to promote events and company updates.- Generated multiple daily new blog posts by monitoring industry news and cultivating sources.- Developed original content through social listening and independent sources.- Rewrote and reorganized site content to better position products and services.- Strengthened content through proofreading and editing.- Played an instrumental role in creative planning and review sessions, working with a resourceful team to elevate the quality of content and designs.- Produced original, creative content for promotional advertisements and marketing materials.

Bengaluru, Karnataka

I worked as a service learning intern at this NGO. I taught the children at the NGO. I even worked on several documentation works for the NGO. A brochure was also designed by me and my team for the organisation.

Patna, Bihar, India

- Worked on a major project for The Times of India, Patna, which was titled "The augmentation of business from Nepal", which was done to establish the authentic Nepali business in India by advertising them through the Times of India- Project was presented to the Tourism Minister of Nepal for a successful agreement.- Closely researched the market in Nepal and the type of industry which is most vulnerable- Worked on the analysis of the sector-wise market

Mdes, Design Innovation And Service Design

Masters Of Design, Design Innovation And Service Design

Bachelor Of Arts - Ba, Communication And Media Studies, 8.52 Cgpa

Isc, Humanities/Humanistic Studies