Sarah Ng Email & Phone Number

Singapore

Key responsibilities for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. Make recommendations to the Business Process Managers (BPM) to improve internal processes. Report monthly, quarterly and annually to the Director on various KPI’s and targets. Assist the Director in management reviews, business reviews and business plans.

Singapore

Responsible for overseeing Customer Service/Order Management team in asia. Drives solution-oriented decisions, collaborating closely with cross-functional departments to ensure orders are processed accurately and efficiently. Provides leadership, management and vision to lead a team of high-performing individuals to be efficient, productive, and effective to lead operational excellence through a holistic approach.

ESSENTIAL DUTIES AND RESPONSIBILITIES:-Drive a team that provides best-in-class customer orders support with respect to communication, quality, turn-around time and overall customer satisfaction.-Implement and continuously improve customer service metrics to ensure that the organization can delight customers while growing the business.-Overall duties include but not limited to pricing/quoting, customer orders support in APAC.-To review, expediting and working close with Supply Chain / Procurement / Quality , resolving Vendor disputes, hold issues, status updates. -Work with management team to ensure that service is an integral part of winning strategy and profitability.DIRECT REPORTS: -5 customer orders specialists

Singapore

- Handle escalation of customer service issues, maintain clientrelationship on an on going basis, - Motivate the Team to meet business objectives within a culture of continuous improvement, process excellence and efficiency,- Manage the CSA team in Singapore and Suzhou,- Drive to continuous meeting Sales Target and other KPIs related to serviceability and quality improvement,- Clients profiles include Europe, Japan, China, Taiwan, US and Singapore.

- Customers profile include Cirrus Logic , SiGe Semiconductor and Mstar Semiconductor.- Familiar with full turnkey processes in Non-IPD include Wafer Bumping, Probe/Sort and WLCSP; Assembly ackaging, LFBGA- Act as a customer advocate to communicate customer's expectations and working close with manufacturing to achieve customer satisfaction. - Facilitate, prepare and manage customer visits and QBRs;- Chair and control all meetings with customers;- Driving projects for process improvement;- Supervising and leading a team of Customer Service Representatives to drive towards customers excellence;- Working close with NPI for new product development, oversee qualification progress before production.

- Assist the Marketing Director in forecasts to achieve the targeted EBIT; - Gathered data, prepared and presented reports to management; - Leveraged with global marketing and sales managers for forecast analysis ;- Provide and prepared RFQ to customers; - Chaired meeting with supply chain planners to review forecast for effective products planning; - Managed and coordinated engineering samples and materials control.

- Managed turnkey suppliers like Amkor Technologies, ASE Group, StatsChipPAC on continuous reduction manufacturing cycle time and rising supply chain efficiency; - Ensured that the suppliers meet the committed forecast within contractual lead time;- Negotiate with suppliers on best possible cost savings; - Point of contact to suppliers and worked with engineers to coordinate New Product Introduction that required for ramp-up; - Prepared monthly presentation of supplier performance reports to the internal business group with identification on their development areas, root cause analysis and corrective action plans for improved performance;- Team leader of 3 suppliers administrators;- Chaired meeting with a group of planners to review current versus future forecast;- Liaised with 3rd party logistics for inbound and outbound operations including weekends.

- Gather relevant data and conduct forecast analysis; - Liaised with global customer service to align meet customer delivery dates due to demand and market trends;- Proposed recommendation to forecast based on changes in manufacturing capacity;

- Prepared and presented monthly reports included sales achievements, forecast accuracy, and ageing inventories to the FMCG Management for an organic growth; - Managed and analyzed sales forecasts and materials planning;- Managed forecast SCM tools;- Worked closely with IT consultant to managed and improvised SCM tools.

- Managed regional customers portfolio included Hewlett Packard, Agilent Technology, Venture Corporation Singapore, Flextronics Techologies, Celestica, Solectron Electronics and Lite-On Technologies;- Communicated with buyers for forecasts and executing orders; - Collaborated with product planners in Europe for demand and supply planning;- Visited buyers to review latest price and forecast alignment;- Managed VMI for OEM customers; - Prepared and coordinated RMA from customers;- Liaison with the Finance on invoice reconciliation;- Coordinated with in-house Logistic Centre for shipments in the Asia Pacific.

Bachelor, Marketing

Specialist Diploma, Supply Chain Management