General Manager with a proven track record of successfully building, developing and leading Sales, Customer Service, and Customer Retention operations in both B2B and B2C markets. Across diverse industries, I have consistently showcased my expertise in successfully managing cross-functional teams across multiple geographical locations.I have also led transformative initiatives in various areas including Human Resources, Organisational Change, and Learning & Development. These efforts have resulted in significant improvements across Team Structure, Staff Turnover, Workplace Culture, Employee Engagement, Business Process, Sales Performance, Financial Results, and Customer Experience. My areas of expertise encompass:• Building High Performance Teams • Maximising Sales Growth• Contact Centre Operations & Best Practice Principles• Organisational Coaching• Cultivating New Leaders• Succession Planning• Engaging and Motivational Team Leadership• Strategic Human Resources Management• Organisational Change Programs• Talent Attraction and Retention• Performance Management• Psychometric Testing, Diagnostic Tools & Personality Profiling Passionate about driving organisational growth and exceeding objectives, I bring a strategic mindset and a focus on delivering exceptional results. With a strong commitment to fostering a positive workplace culture and harnessing the potential of teams, I thrive in dynamic and challenging environments.