Customer Success Consultant
CurrentExperienced Senior Customer Support professional with a strong background in advertising workflows and customer education. I’ve supported 5,000+ users across 9 Holding Company networks, collaborating with management, buyers, and sellers to ensure seamless product implementation. As a Team Lead, I’ve trained global team members, improved client self-sufficiency through organizing internal task forces, and developed resources like FAQs. A Subject Matter Expert in Local TV, Local Radio, and National TV workflows, I work closely with product and engineering teams to deliver customized solutions and resolve platform challenges, always focused on enhancing client success and satisfaction.