Supporting SaaS maintenance for a client project: tracking tickets and requests, analyzing time/budget performance, presenting report to client on a regular basis.

- Gathered requirements from funders (tech industry companies) and translated them into project goals for internal teams to deliver successful projects by using project plans, communication plans, risk management, and other PM processes.- Contributing to the PMO's development with process analysis and improvement strategy which resulted in better project outcomes, and improved collaboration in multidisciplinary teams.- Active participation in building the PMO roadmap and strategies for the organization.- Leading a web/app project from kick-off to launch: planning, executing, risk management and mitigation, reporting.- Production of quarterly reports mobilizing efforts from multidisciplinary teams.- Carrying 4 projects accounting for $5.3 million that aim to develop digital skills including coding, data analytics, and digital content development for youths K-12 in underrepresented communities across Canada.- Successful delivery of 3 events of 50+ people as part of projects’ deliverables.- Manage the Social Innovation Lab pilot: a program aimed at equity seeking youth : development of a project plan, PMIS structure, risk register, communication plan, marketing plan, event management, participants management, promotion.- Organized and led project rituals such as kickoff, standups, and retrospectives that ensured team alignment and efficacy in attaining the deliverables

Implementing the CRM - understanding the teams' needs, building the CRM, and managing and integrating existing data.

- Coordination of the project with partners, logistics, and development of marketing material. Collaboration with the team for feedback and continuous improvement. - Budget analysis as needed.- Production of an end-of-project report to obtain a grant and maintain the project.

Key contact for the management of the research lab in innovation for the development of a technological product. Liaison between users, the development team (tech), and the doctor (AGILE principles).

- Built relationships with international partners and suppliers (US, EU, UK) in the field of innovative products and entertainment for people with cognitive disorders. Managed supplier pipeline and relations.- Collaborated with different teams to add products to the marketplace (marketing, finance, logistics) and applied Scrum principles throughout the project (Sprint planning, adaptation as it was needed, i.e. budget, timelines, goals, etc.).- Market analysis and monitoring (competition, new technologies, and research).

Developed the customer service process and established the foundation for empathetic and quality service.

(As a volunteer - In the Growth and Partnership team- Built partnerships with different stakeholders in North America and Europe (i.e.: chocolatiers, potential investors, etc.)- Created the CRM basis, updated the contacts database, and built different pipelines: on Hubspot- Searched and applied for sources of funding and investment: grants, competitions, investment rounds, etc.

- Management of the offer/supplier funnel on Notion- Research, identify and contact potential partners in the field of wellness/gym and maintain a long-term relationship (Montreal and Toronto areas)- Managing customer requests and assisting them in finding solutions

- Social media management (content, posts planning)- Maintaining and updating the CRM (Hubspot)- Logistics, packaging, and shipping- Maintaining and adding new products on the marketplace, migrating the sales platform to Shopify

- Learning the manufacturing processes, the cacao's different origins, etc.- Developing customer service skills